Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Plus is a top-tier support service meticulously crafted to enhance your network performance and stability. Designed for a seamless experience, this 1-year service offers a comprehensive range of proactive and tailored support solutions tailored to meet the unique needs of each customer. With a mission to deliver optimal results, the Premier Plus Support fosters a strong partnership between customers and the Extreme Networks support team, ensuring that your Extreme Networks products operate at peak efficiency.

• Proactive Monitoring: Enjoy continuous proactive remote network monitoring that detects potential issues before they escalate, ensuring your network operates smoothly and efficiently.
• Comprehensive Incident Management: Receive expert incident and problem management services, guaranteeing swift and effective resolution of any technical issues with minimal disruption to your business operations.
• Change and Configuration Management: Take advantage of proactive change and configuration management, which enhances your network setup and allows you to adapt seamlessly to evolving business needs.
• Next Business Day Advance Parts Replacement: Experience our commitment to quick service with the Next Business Day advanced parts replacement feature, ensuring minimal downtime and maximum reliability for your network operations.
• Real-time Network Insights: Gain exclusive access to the Extreme Networks Managed Services Gateway for real-time monitoring of network health, performance, and security issues, along with valuable standardized network reports.

Technical Details of Product

• Service Duration: 1 Year
• Support Level: Premier Plus
• Response Time for Parts Replacement: Next Business Day
• Remote Monitoring: Yes
• Incident Management: Included
• Configuration Management: Included

How to Install

To activate your ExtremeWorks Premier Plus service, simply follow these steps:

1. Purchase the ExtremeWorks Premier Plus service through an authorized Extreme Networks distributor.
2. Receive your service activation code and instructions via email.
3. Log in to the Extreme Networks customer portal using your credentials.
4. Enter the activation code in the designated area and submit.
5. Once activated, you will gain immediate access to all the support features and resources.

Frequently Asked Questions

• What is included in the ExtremeWorks Premier Plus service? The service includes proactive monitoring, incident management, change and configuration management, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
• How quickly can I expect parts replacement? With the Next Business Day Advance Parts Replacement service, you can anticipate delivery of any required parts the next business day, minimizing downtime.
• Can I access support resources online? Yes, once you activate your service, you will have access to the Extreme Networks customer portal, where you can find support resources, network reports, and more.
• Is this service suitable for small businesses? Absolutely! The ExtremeWorks Premier Plus service is designed to accommodate networks of all sizes, ensuring that even small businesses can benefit from comprehensive support and proactive monitoring.
• How do I renew my Premier Plus service after one year? You will receive renewal notifications prior to the expiration date. Simply follow the provided instructions to renew your service for another year.