Description
The Extreme Networks ExtremeWorks Premier Plus - Extended Service is your ultimate solution for ensuring a seamless and efficient networking experience. Designed with reliability and customer satisfaction in mind, this service offers extensive technical support and quick response times so that you can focus on your business without worrying about network issues. With a full year of robust service coverage, the ExtremeWorks Premier Plus plan is the perfect investment in your networking infrastructure.
- Comprehensive Technical Support: Enjoy 24/7 access to expert technicians who are trained to resolve all your technical challenges efficiently and effectively.
- Rapid Parts Replacement Service: Our dedicated parts replacement service targets quick action, ensuring that hardware malfunctions are addressed rapidly to minimize downtime.
- Convenient Service Depot Access: Utilize our accessible Service Depot designed for easy management of your service needs, enhancing overall operational efficiency.
- Next Business Day Response: Experience peace of mind with our advanced parts replacement service, promising responses the next business day, thus ensuring quick resolutions.
- 1-Year Full Service Coverage: Gain complete peace of mind knowing that you are covered for a full year, with reliable support available whenever you require assistance.
Technical Details of Product
- Service Type: Extended Service Plan
- Duration: 1 Year
- Service Features: Service Depot, Exchange, Parts Replacement
- Response Time: Next Business Day
- Supported Equipment: Compatible with all Extreme Networks hardware
How to Install
To take advantage of the Extreme Networks ExtremeWorks Premier Plus - Extended Service, follow these simple steps:
- Contact your Extreme Networks representative to purchase the service plan.
- Receive your service agreement and important documentation.
- Register your equipment with the service plan by providing necessary details.
- In case of issues, reach out to the technical support line for assistance.
- Utilize the Service Depot for parts replacement if necessary.
Frequently Asked Questions
- What is included in the ExtremeWorks Premier Plus service? The service includes comprehensive technical support, parts replacement services, access to a Service Depot, and next business day response for parts replacement.
- How do I contact technical support? You can reach technical support via the dedicated support line provided in your service agreement. Support is available 24/7 to address any issues you may encounter.
- What happens if my hardware needs repair? If your hardware requires repair, you can utilize the parts replacement service, which promises next business day shipping of replacement parts to minimize downtime.
- Is this service plan suitable for all Extreme Networks hardware? Yes, the ExtremeWorks Premier Plus service plan is designed to support all hardware products offered by Extreme Networks.
- Can I extend my service beyond the initial year? Yes, you can discuss the option of extending your service plan with your Extreme Networks representative before the expiration of your initial service term.
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