Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

Enhance your network infrastructure's performance and reliability with the Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year. This comprehensive service plan is specifically designed for organizations that demand maximum productivity and efficiency, ensuring your systems remain operational with minimal downtime. Offering rapid response times and extensive support, you can rest assured knowing your network is safeguarded by experts.

• 24/7 Availability: Benefit from round-the-clock support with our 24 x 7 service, guaranteeing immediate assistance whenever you need it.
• Fast Parts Replacement: Our advanced 4-hour parts replacement service ensures that essential components are delivered quickly, minimizing interruptions to your operations.
• Reliable Service Depot: Experience swift and cost-effective solutions through our dedicated service depot, expertly designed to handle your network needs efficiently and reliably.
• Predictable Cost of Ownership: Enjoy a straightforward budgeting process with a predictable total cost of ownership, helping you avoid unexpected maintenance expenses.
• 1-Year Coverage: Gain peace of mind with a full year of service coverage that enhances the longevity and dependability of your network equipment.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support: 24 x 7 x 4 Hour
• Service Response Time: 4 Hour Advance Parts Replacement (within 100 miles of customer site)
• Service Features: Parts Replacement Service, Service Depot Support

How to Install

To fully utilize the Extreme Networks ExtremeWorks Premier Plus service, follow these steps:

• Contact your Extreme Networks account representative to activate your service plan.
• Ensure your network equipment is registered with Extreme Networks for efficient service tracking.
• Follow the guidelines provided in the service agreement to report any issues or request parts replacement.
• Utilize the 24 x 7 support line for immediate assistance whenever needed.

Frequently Asked Questions

• What does the 24/7 support cover? The 24/7 support covers technical assistance and troubleshooting for your network equipment at any time.
• What is the process for parts replacement? If a component fails, simply contact customer support and request a replacement. A technician will evaluate the situation and ensure that the replacement part reaches you within 4 hours if you are within 100 miles of a service depot.
• Is the service transferable? The service is typically tied to your organization and specific equipment. For transferability options, please consult with your Extreme Networks representative.
• Can I extend the service after one year? Yes, you can discuss renewal options with your account representative before your service coverage expires to ensure continued protection and support.
• What should I do if my equipment is out of warranty? The ExtremeWorks Premier Plus service can be purchased for equipment that is out of warranty, providing you with the support you need to maintain optimal performance.