ExtremeWorks Premier Plus - Extended Service (1 Year) On-site Maintenance for 5320-16p-4xe-dc

Delivering enterprise-grade reliability for your Extreme Networks infrastructure, ExtremeWorks Premier Plus is an extended service plan designed to keep your critical network devices operating at peak performance with predictable costs and minimal downtime. This 1-year on-site maintenance and parts & labor service is tailored for the 5320-16p-4xe-dc platform, combining proactive coverage, rapid problem resolution, and expert support that travels to your location when you need it most. With on-site availability of experts, you gain peace of mind knowing that highly trained technicians are close at hand to diagnose, replace parts, and complete necessary labor without long wait times or costly escalations. The program is built to shield your organization from surprise repair expenses, offering a predictable total cost of ownership (TCO) while maximizing uptime and network performance. By covering both parts and labor, this service ensures that replacements are performed correctly, efficiently, and in accordance with Extreme Networks’ standards, so your network remains resilient in the face of hardware or component challenges. The extended service is ideal for environments where uptime is mission-critical—data centers, campus networks, and large-scale deployments that rely on the stability of the 5320-16p-4xe-dc switch—providing reliable support that aligns with your business goals and service-level expectations.

• On-site maintenance with rapid response: ExtremeWorks Premier Plus guarantees on-site presence through a Next Business Day response, helping you minimize downtime and keep mission-critical services online. This means that when a fault occurs or a component fails, a qualified technician is dispatched to your site promptly to diagnose, repair, or replace the affected hardware. The on-site model reduces the time spent coordinating remote support and eliminates the guesswork from troubleshooting, delivering concrete, hands-on assistance that accelerates restoration and maintains network performance.
• Parts and labor coverage for dependable efficiency: The plan couples comprehensive parts replacement with skilled labor, ensuring that eligible components are replaced using genuine parts and that service tasks are completed correctly the first time. By covering both materials and the labor required to install them, you benefit from a transparent, all-inclusive approach to maintenance that helps protect your hardware investment and sustain peak performance across your Extreme Networks deployment.
• 1-year duration with predictable budgeting: With a fixed one-year term, this extended service delivers a predictable annual expenditure for maintenance and support. Organizations can forecast expenses with confidence, avoiding unexpected repair bills and the downtime costs that accompany extended outages. The longevity of the coverage aligns with hardware refresh cycles and plan migrations, giving you a stable foundation for long-term network planning.
• On-site expertise for complex environments: The service features access to Extreme Networks-certified professionals who understand the intricacies of high-density, high-availability networks. Their on-site visits address complex configurations, firmware considerations, and component interdependencies that generic support channels may overlook. This dedicated expertise translates into faster issue resolution, more accurate diagnostics, and reduced risk to business operations during incidents.
• Designed for the 5320-16p-4xe-dc platform: This Premier Plus offering is explicitly aligned with the 5320-16p-4xe-dc switch family, ensuring coverage is tailored to the hardware’s architecture and performance profile. The program accounts for the devices’ power, port density, and feature set, enabling technicians to perform targeted maintenance, timely part replacements, and labor tasks that address the unique requirements of these devices. The result is a service experience that genuinely complements your network design and operational goals.

Technical Details of ExtremeWorks Premier Plus

• SKU: 5320-16p-4xe-dc
• Service Type: Extended service with on-site maintenance
• Coverage: Parts and labor
• Duration: 1 Year
• Response Time: Next Business Day
• Support Model: On-site expert technicians
• Includes: Parts replacement service for covered components
• Scope: Maintenance, diagnostics, and corrective labor performed on-site

How to install ExtremeWorks Premier Plus

ExtremeWorks Premier Plus is activated as part of your service contract and does not require a user-side installation in the traditional sense. To initiate coverage, confirm your SKU 5320-16p-4xe-dc with your Extreme Networks account representative and finalize the one-year terms. Once activated, the service authorizes on-site dispatch of certified technicians who will coordinate with your facility to schedule a visit, assess the device, perform any required parts replacement, and complete the necessary labor to restore full functionality. For scheduling, you or your network admin should provide the service address, asset details, serial numbers, and the device scope to expedite dispatch. As soon as the service is active, you’ll enjoy the benefit of Next Business Day response times and a clear path to rapid restoration of services, minimizing disruption to your operations. The activation also ensures that future events are billed under a predictable annual plan, helping finance teams manage maintenance budgets without surprise costs. After the initial installation and activation, the on-site team will stay aligned with Extreme Networks’ best practices, following documented procedures for diagnostics, component replacement, and post-service testing to verify that the system is operating within spec. This approach ensures that your network remains robust, secure, and capable of meeting evolving performance demands while reducing the risk of unexpected failures.

Frequently asked questions

• Q: What does ExtremeWorks Premier Plus include? A: On-site maintenance, parts and labor coverage, a 1-year duration, and Next Business Day response to keep your 5320-16p-4xe-dc platform running with minimal downtime.
• Q: How fast is the service response? A: The plan specifies a Next Business Day response, ensuring a technician is dispatched promptly to diagnose and address issues on-site.
• Q: Is this service renewable after one year? A: Yes. The contract terms typically allow renewal at the end of the 1-year period, subject to account approval and service availability, to maintain continuous coverage.
• Q: Which device/model does this service cover? A: This extended service is designed for the Extreme Networks 5320-16p-4xe-dc platform and its associated components, providing tailored on-site maintenance for that specific hardware family.
• Q: How does this service impact total cost of ownership? A: By bundling parts and labor into a predictable annual plan and delivering rapid on-site support, it reduces unexpected repair costs and downtime, improving budgeting accuracy and network reliability.