ExtremeWorks Premier Plus Extended Service – 1 Year (NBD/AHR)

PremierPLUS from Extreme Networks is a proactive, high-touch post-sale support service designed to keep your Extreme Networks infrastructure performing at optimum levels. This extended 1-year service delivers continuous remote monitoring, proactive problem resolution, and expert guidance that helps maximize uptime, reduce risk, and streamline IT operations. Built for organizations that depend on stable network performance, Premier Plus unites advanced monitoring, rapid parts replacement, and a unified portal—the Extreme Networks Managed Services Gateway—to provide real-time visibility, analytics, and governance across your network environment. With Premier Plus, you gain peace of mind and a partner who prioritizes your network health so you can focus on delivering business results.

• 24/7 proactive remote network monitoring with real-time device health checks, usage analytics, and security posture assessments. Early warning signals enable preemptive actions that optimize application performance, minimize outages, and ensure consistent user experiences across sites and services.
• Dedicated incident and problem management to rapidly identify root causes, coordinate remediation, and document corrective actions. This high-touch support pairs expert engineering with clear escalation paths to shorten incident windows and accelerate return to normal operations.
• Proactive change and configuration management to plan, test, and deploy network changes with controlled risk. Maintain secure baselines, enforce policy compliance, and streamline change workflows so updates occur smoothly without surprises.
• Operational software updates and upgrades to keep firmware, software, and ecosystem integrations current, secure, and compatible with your devices. Regular updates help close vulnerabilities, improve functionality, and extend the life of your Extreme Networks investment.
• Advanced parts replacement with Next Business Day (NBD) service and depot options that minimize downtime. This rapid response is complemented by access to the Extreme Networks Managed Services Gateway for real-time health insights, inventory visibility, and standardized reporting to support proactive IT governance.

Technical Details of ExtremeWorks Premier Plus Extended Service - 1 Year

• Service duration: 1 year of Premier Plus coverage designed to maximize network productivity and uptime.
• Core capabilities: continuous remote monitoring, incident and problem management, proactive change and configuration management, and ongoing operational software updates and upgrades.
• Hardware and parts support: advanced parts replacement with Next Business Day response to accelerate restoration efforts and reduce downtime on Covered Products as defined by your purchase level.
• Access and visibility tools: Extreme Networks Managed Services Gateway providing real-time network health, performance, security issue alerts, saved configurations, an inventory database, and standardized network reports.
• Service delivery model: proactive, high-touch post-sale support with a focus on prevention, rapid remediation, and data-driven recommendations to optimize network performance.
• Coverage scope: tailored to levels of purchase and the defined Covered Products, ensuring the right mix of proactive monitoring, governance, and parts support for your environment.

How to install ExtremeWorks Premier Plus

Premier Plus is a service plan rather than a physical installation. To activate and configure your coverage, enroll the eligible Extreme Networks devices in your customer portal and attach the Premier Plus plan to those devices. Once activated, enable and connect to the Extreme Networks Managed Services Gateway to unlock real-time health dashboards, performance analytics, and centralized reporting. After activation, you can tailor notification preferences, define escalation routes, and set up automated alerts to match your organization’s IT processes. To get started, verify device eligibility, activate Premier Plus in the customer portal, authorize gateway access for monitoring and reporting, review the dashboards for baseline performance, and schedule an onboarding session with Extreme Networks support to align on expectations and success metrics. This approach ensures your network benefits from continuous visibility, proactive management, and timely guidance from Extreme Networks experts.

Frequently asked questions

• What does Premier Plus include? Premier Plus delivers proactive remote monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement with Next Business Day response. It also includes access to the Extreme Networks Managed Services Gateway for real-time health insights, inventory visibility, saved configurations, and standardized reporting to support ongoing IT operations.
• How long is the service coverage? The service is provided for 1 year from activation, designed to maximize network productivity, reliability, and uptime across your environment.
• Which devices are covered? Coverage applies to Covered Products as defined by your contract and the levels of purchase with Extreme Networks, including applicable hardware and software components that fall under Premier Plus terms.
• What is the response time for parts replacement? Advanced parts replacement is offered with Next Business Day (NBD) service to minimize downtime and maintain service levels.
• What is the Managed Services Gateway? The Managed Services Gateway is a real-time portal that provides visibility into network health, performance, and security issues, along with saved configurations, an inventory database, and standardized reports to support informed decision-making and ongoing optimization.