Description
The Extreme Networks ExtremeWorks Premier Plus - Extended Service is your go-to solution for superior support and maintenance of your networking equipment. This one-year service plan is tailored to keep your network systems at peak performance, prolonging the lifespan of your devices while ensuring that you have immediate access to expert assistance whenever needed. With a blend of proactive maintenance and rapid response times, the ExtremeWorks Premier Plus service allows you to focus on your core business activities while we handle the complexities of your network.
- 24 x 7 x 4-Hour On-Site Support: Receive immediate assistance whenever you need it, day or night. Our dedicated support team is always ready to ensure your systems are running smoothly.
- Comprehensive Parts & Labor Coverage: Enjoy peace of mind with our extensive parts replacement service, covering both parts and labor, eliminating unexpected expenses and making your total cost of ownership predictable.
- Proactive Maintenance: Regular maintenance visits are included to keep your network appliances in optimal condition, preventing potential issues before they occur and ensuring high availability.
- Expert Technical Support: Our highly trained technicians possess the knowledge and tools necessary to quickly resolve issues, thus reducing downtime and ensuring uninterrupted operations.
- Convenience of On-Site Service: No need to worry about traveling or sending your equipment away for repairs. We bring the service directly to you, saving you valuable time and resources.
Technical Details of Product
- Service Type: Extended On-Site Service
- Service Duration: 1 Year
- Support Availability: 24/7
- Response Time: 4 Hours
- Coverage: Parts & Labor Included
How to Install
Installation of the Extreme Networks ExtremeWorks Premier Plus service is seamless and straightforward. Upon purchase, our customer support team will reach out to finalize your service agreement and gather necessary details about your equipment. Once the agreement is signed, you'll have immediate access to our 24/7 support, allowing you to schedule your first maintenance visit at your convenience. Our technicians will guide you through the process, ensuring that your network is set up for optimal performance from the get-go.
Frequently Asked Questions
What is included in the ExtremeWorks Premier Plus service? The service includes 24 x 7 x 4-hour on-site support, parts replacement, and labor coverage, along with regular maintenance to keep your equipment running efficiently.
How quickly can I expect service if an issue arises? With our 24 x 7 x 4-hour response time, a technician will be on-site within four hours of your call, ensuring minimal downtime for your network.
Are there any hidden fees associated with this service? No, our service plan is designed to provide you with predictable costs. All parts and labor needed for repairs are fully covered under the service agreement.
Can I renew my service after the first year? Yes, you can easily renew your ExtremeWorks Premier Plus service at the end of your contract term to continue receiving exceptional support and maintenance.
Is this service applicable to all Extreme Networks products? Yes, the ExtremeWorks Premier Plus service is designed to cover a wide range of Extreme Networks products, ensuring that you receive the support you need for your specific equipment.
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