Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

Experience comprehensive confidence with Extreme Networks’ premier support offering designed for enterprise networks that demand speed, clarity, and certainty. The ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) 1-Year Service blends elite software support with a worldwide team of engineers who live and breathe Extreme Networks products. This service is built for organizations that rely on uninterrupted network performance, predictable outcomes, and rapid access to seasoned experts. Over a full year, you gain a dedicated pathway to resolution, proactive guidance that helps you avoid common pitfalls, and an elevated level of collaboration designed to maximize uptime, performance, and ROI. Whether you’re deploying a mission-critical campus network, expanding data-center capabilities, or maintaining a large-scale software environment, this offering provides the dependable support you need to keep operations running smoothly and efficiently.

Beyond quick fixes, this service delivers strategic value—transforming how your IT team engages with support. GTAC engineers bring deep product knowledge, documented best practices, and proven methodologies tailored to Extreme Networks software. You’ll receive timely guidance on configurations, upgrades, and optimization that align with your security posture, compliance requirements, and business objectives. The 1-year term is designed to integrate seamlessly with your existing workflows, offering transparent escalation paths, proactive notifications about product enhancements, and a consistent point of contact who understands your environment from the inside out. With 24/7 accessibility, you can face planned changes and unplanned incidents with a partner who prioritizes rapid restoration and long-term stability.

• 24x7x365 technical assistance with a guaranteed initial response for critical incidents, delivered by a dedicated team of Extreme Networks engineers who understand your environment and use cases.
• Comprehensive software support covering installation, configuration, upgrades, defect diagnosis, and optimization of Extreme software, ensuring compatibility with your hardware and network topology.
• Global Technical Assistance Center (GTAC) access for worldwide coverage, multilingual guidance, and rapid escalation to senior engineers, ensuring expert help is available wherever your sites reside.
• Regular software updates, patches, and feature advisories included in the service, helping keep your deployment current, secure, and aligned with Extreme Networks’ recommended practices.
• Peace of mind and operational resilience—this 1-year service is backed by clear service level agreements, proactive account management, and a path to renewal, so your network remains supported as you scale.

Technical Details of Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

• Service Type: ExtremeWorks Premier Software and GTAC 1-Year Service
• Coverage Duration: 1 year from activation date
• Support Hours: 24x7x365 phone and remote support for critical issues
• Response Time: Initial response within 15 minutes for critical severity cases
• Support Channels: Phone support plus remote access for issue replication and diagnostics via GTAC
• Geographic Coverage: Global (worldwide GTAC coverage)
• Contents: GTAC access, software assistance, installation guidance, updates and upgrades, best-practice recommendations
• Activation: Service activated upon purchase and completion of onboarding with GTAC
• Onboarding: Included onboarding to configure contacts, escalation paths, and MySupport access

How to install Extreme Networks ExtremeWorks Premier Software and GTAC - 1 Year - Service

This offering is a service subscription rather than a physical installation. Activation and onboarding are designed to integrate with your existing Extreme Networks licenses and management environments. Follow these steps to enable the ExtremeWorks Premier experience and begin reaping the benefits of GTAC support from day one.

• Step 1: Complete the purchase and activate the ExtremeWorks Premier Software and GTAC 1-Year Service through your Extreme Networks account or an authorized partner. Confirm your organization details to ensure accurate billing and coverage mapping.
• Step 2: Provide your product licenses, serial numbers, and any relevant entitlement information so GTAC can link the service to your deployment in the MySupport portal.
• Step 3: Schedule onboarding with a GTAC engineer to configure contact preferences, escalation routes, and your preferred communication channels (phone, email, or portal submissions).
• Step 4: Create or update your support profile within MySupport, including on-call rotations, site roles, notification thresholds, and any site-specific security considerations.
• Step 5: Validate access to GTAC resources, review the escalation matrix, and verify the expected response targets. Begin to receive software guidance, updates, and proactive advisories as part of your ongoing coverage.

Frequently asked questions

• What does ExtremeWorks Premier Software and GTAC include? It combines comprehensive software support for Extreme Networks products with access to the Global Technical Assistance Center (GTAC) for 24/7 expert help, guided troubleshooting, and strategic recommendations to optimize deployment and performance.
• What is the typical response time for critical issues? For critical incidents, you can expect an initial response within 15 minutes of case submission, with ongoing engagement from engineers until resolution and closure.
• Is GTAC available worldwide? Yes. GTAC provides global coverage, with engineers available around the clock to support customers across regions. Some regional terms may apply; confirm details in your contract.
• What happens at the end of the 1-year term? The service is valid for 12 months from activation and includes renewal options to extend coverage, retaining access to GTAC and ongoing software support as your environment evolves.
• Does this service include on-site support? The standard ExtremeWorks Premier with GTAC focuses on phone and remote support. On-site services, if needed, may be offered as an add-on under a separate agreement and are subject to availability and location.