Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) is an essential service designed for businesses that depend on Extreme Networks products. This comprehensive one-year support solution focuses on proactive assistance to enhance your network’s performance while ensuring that your technical needs are promptly addressed. With a commitment to building enduring relationships, ExtremeWorks Premier not only resolves immediate concerns but also empowers your organization with the tools and insights necessary for long-term success.

• Proactive Support: Gain access to a dedicated team of experts who offer continuous support and insights, ensuring that your network operates smoothly and efficiently.
• 24/7 Global Technical Assistance: Benefit from round-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC), ensuring assistance is available whenever you need it, any day of the year.
• Quick Response Time: Experience a guaranteed 15-minute phone support response time, enabling you to resolve issues swiftly and minimize operational downtime.
• Comprehensive Software Updates: Stay current with automatic software updates and upgrade services included in your plan, designed to enhance overall network efficiency.
• Investment Protection: Enjoy increased reliability and performance for your Extreme Networks products, ensuring that your investment is well-protected and yields maximum value.

Technical Details of Product

The Extreme Networks ExtremeWorks Premier Software and GTAC service encompasses:

• Access to the 24x7 Global Technical Assistance Center (GTAC)
• Support for all covered Extreme Networks hardware and operational software
• 15-minute guaranteed response time for phone support
• Automatic updates and upgrade services for covered products
• Dedicated account management to oversee ongoing technical needs

How to Install

Installing the Extreme Networks ExtremeWorks Premier Support is a straightforward process:

1. Purchase the ExtremeWorks Premier Service package from an authorized distributor or directly from Extreme Networks.
2. Upon confirmation of your purchase, you will receive an activation code via email.
3. Log in to the Extreme Networks support portal using your existing credentials or create a new account.
4. Enter the activation code in the designated section to activate your Premier Support service.
5. After activation, you will have immediate access to all features and benefits of the service, including GTAC support, regular updates, and expert guidance.

Frequently Asked Questions

• What is ExtremeWorks Premier Service? ExtremeWorks Premier Service is a proactive support offering from Extreme Networks that provides comprehensive assistance for your Extreme Networks products and network operations.
• How long does the service last? The service is active for one year, ensuring ongoing support and updates for the duration.
• What if I have a problem outside of business hours? With 24/7 GTAC access, you can report issues and seek help at any time, day or night.
• How quickly can I expect a response to my support request? You can expect a response to your phone support request within 15 minutes, allowing for timely issue resolution.
• Are software updates included in the service? Yes, the ExtremeWorks Premier service includes automatic software updates and upgrade support for all covered products.