Extreme Networks Extremeworks Premier Software And Global Technical Assistance Center Gtac Service 1 Year 4 Incident

Extreme Networks ExtremeWorks Premier Software and GTAC Service delivers a premium, proactive support experience designed to safeguard and optimize your Extreme Networks deployments. This 1-year plan combines four incident credits with continuous access to the Global Technical Assistance Center (GTAC), ensuring rapid guidance, strategic recommendations, and ongoing maintenance for both hardware and operating software. With Premier, you gain predictable costs, minimized downtime, and a dedicated support framework that scales with your network as it grows. Ideal for mission-critical environments, this service keeps your network performing at peak efficiency by blending proactive care with expedited issue resolution.

• 24/7 GTAC access for mission-critical networks: Round-the-clock phone and web-based support from Extreme Networks’ Global Technical Assistance Center ensures you can report problems, ask product questions, and receive timely guidance any time of day or night. This constant line of communication helps you maintain peak performance and minimizes the risk of extended outages in high-demand environments.
• Proactive, high-touch post-sale support: Premier Support goes beyond reactive fixes. Expect proactive analyses, regular health checks, and strategic recommendations that optimize configurations, improve stability, and maximize the value of your Extreme Networks investments. It’s a continuous partnership focused on your network’s unique topology and business goals.
• 1 Year / 4 Incident coverage: This duration provides a predictable, budget-friendly model with four incident credits to address critical problems quickly. The four-incidents framework ensures you can escalate and resolve meaningful issues without worrying about escalating costs or hidden fees, while maintaining service continuity across the year.
• Software and firmware update/upgrade support: ExtremeWorks Premier includes assistance with updates and upgrades for covered products. The service helps coordinate version checks, compatibility considerations, and upgrade planning to reduce downtime and minimize compatibility risk, ensuring you stay on supported software and benefit from the latest features and security improvements.
• Strategic guidance and rapid issue resolution: With a focus on keeping your system performing at optimum levels, the service emphasizes fast diagnosis, targeted recommendations, and efficient problem-solving. A 15-minute phone support response time is available where applicable, accelerating initial engagement and helping your team proceed with clarity and confidence.

Technical Details of ExtremeWorks Premier Software and GTAC Service - 1 Year / 4 Incident

Note: Specific coverage boundaries, response times, eligible products, and service level metrics are not fully detailed in this public description. The core offering includes a 1-year duration with four incident credits, 24/7 GTAC access (phone and web), software and firmware update/upgrade support for covered products, proactive health checks, and strategic guidance to maximize performance and reliability. Exact SLAs and eligibility may vary by product, region, and contract, and should be confirmed with your Extreme Networks account representative.

• Coverage period: 12 months from activation, with four incident credits allotted for addressing critical issues as they arise.
• Support access: 24/7 Global Technical Assistance Center (GTAC) support via phone and web channels for rapid assistance on network problems, configuration questions, and product guidance.
• Update and upgrade coordination: Help coordinating software and firmware updates/upgrades for all covered devices, including version checks, compatibility considerations, and upgrade planning to minimize downtime.
• Proactive services: Regular health checks, configuration optimization suggestions, and best-practice recommendations designed to improve stability and performance across your Extreme Networks environment.
• Response times and escalation: Accelerated initial engagement with a 15-minute phone response time where applicable, plus clear escalation paths and issue-tracking to keep you informed as problems are resolved.

How to install ExtremeWorks Premier Software and GTAC Service

Onboarding to ExtremeWorks Premier is designed to be straightforward, aligning with your existing Extreme Networks deployments and service contracts. Follow these steps to activate and begin benefiting from Premier support:

• Confirm eligibility and contract alignment: Work with your Extreme Networks account team to verify that your devices and software are covered under the Premier package and that the 1-year/4-incident terms apply to your environment.
• Assemble a covered asset inventory: Compile a list of all devices, software, and firmware versions within the scope of the Premier service. This helps GTAC plan coordinated updates and proactive maintenance activities.
• Bind the service to your network: Associate the Premier contract with the relevant devices and network segments in your account so GTAC can access the systems during support engagements and health checks.
• Schedule onboarding with GTAC: Coordinate with GTAC to establish onboarding dates, preferred contact methods, and required access credentials. Define maintenance windows for updates and any planned configuration changes.
• Enable proactive monitoring and escalation workflows: Configure alerting and notification preferences, and establish escalation paths with your internal teams so GTAC can respond quickly to issues and align on recommended actions.

Frequently asked questions

• Q: What exactly is included in the 1 Year / 4 Incident coverage?
  A: The plan provides a 12-month term with four incident credits to address critical issues. It also includes 24/7 access to GTAC, guidance on software/firmware updates, proactive health checks, and strategic recommendations. Specific incident counting rules, eligibility, and exclusions depend on the contract and product scope, so confirm with your account representative.
• Q: What does 24/7 GTAC access cover?
  A: GTAC access covers technical support, product questions, best-practice recommendations, and guidance to restore or stabilize service. Availability is around the clock via phone and web, intended for mission-critical networks where downtime must be minimized.
• Q: Are software updates and firmware upgrades included?
  A: Yes. Premier includes assistance coordinating updates and upgrades for covered products. This helps ensure compatibility, reduces downtime during transitions, and keeps systems current with the latest features and security improvements.
• Q: What is the 15-minute response time?
  A: Where applicable, Extreme Networks offers an initial phone response within approximately 15 minutes to initiated support calls, enabling faster problem assessment and quicker path to resolution. Exact response times may vary by product, region, and contractual terms.
• Q: Can I add more incidents or extend coverage beyond the initial 1 year?
  A: Extensions and additional incident credits can typically be arranged through your account team as your network grows or as requirements evolve. This may involve upgrading to higher-tier support or renewing the Premier service with adjusted terms.
• Q: How does Premier integrate with ongoing network maintenance?
  A: Premier is designed to complement ongoing maintenance by providing proactive health checks, strategic configuration guidance, and rapid access to GTAC. It helps align maintenance activities with business goals, reduce risk, and improve overall network reliability.