Extreme Networks Extremeworks Premier Software And Global Technical Assistance Center Gtac Service 1 Year

Extreme NetworksSKU: 7146732

Price:
Sale price$2,236.12

Description

Experience proactive, high-touch post-sale support designed to keep your Extreme Networks environment performing at its peak. Extreme Networks ExtremeWorks Premier Software and GTAC Service – 1 Year delivers around-the-clock access to the Global Technical Assistance Center (GTAC), expert technical guidance, and ongoing software update and upgrade support for your Covered Products. With a dedicated service team focused on your day-to-day technical needs, you gain reliable, speedy assistance that minimizes downtime, optimizes performance, and extends the life of your network investment. This 1-year service is engineered to align with your operational goals—delivering proactive insights, fast problem resolution, and a trusted partnership with Extreme Networks. 24x7 GTAC access for critical support with phone and web channels ensures help is available whenever you need it, day or night. A 15-minute phone response time for urgent cases provides a fast, reliable starting point for problem resolution, helping you get back to business with minimal disruption. The Premier Service prioritizes timely communication so engineers can begin diagnosing and guiding remediation quickly, improving overall MTTR (mean time to repair). The 1-year service comes with renewal options to align with project cycles, hardware refreshes, or software upgrade timelines, delivering sustained value as your environment evolves. Proactive network health analysis and recommendations from Extreme Networks experts monitor performance trends, identify potential bottlenecks, and provide actionable guidance to prevent issues before they impact users. Software update and upgrade support for Covered Products ensures you stay current with Extreme Networks’ software ecosystem, enabling security improvements, new capabilities, and compatibility across your deployment.

  • Around-the-clock GTAC access: 24x7 phone and web support for reports, questions, and guidance related to Covered Products and Operational Software, reducing response delays and business disruption through global coverage.
  • Fast urgent-case response: 15-minute phone-based response for qualifying priority cases, enabling rapid engagement with experienced engineers and a swift path to remediation.
  • One-year coverage with renewal options: A full year of proactive support designed to align with project timelines, hardware refresh cycles, and software upgrade plans, with simple renewal to extend value.
  • Proactive health analysis and guidance: Ongoing monitoring of performance trends, bottlenecks, and potential issues with actionable recommendations to optimize network health and throughput.
  • Software updates and upgrades included: Timely updates, feature enhancements, and critical patches for Covered Products to maintain security, compatibility, and access to new capabilities.

Technical Details of Extreme Networks ExtremeWorks Premier Software and GTAC Service - 1 Year

  • Service name: ExtremeWorks Premier Software and GTAC Service
  • Coverage: 24x7 access to the Extreme Networks Global Technical Assistance Center (GTAC) via phone and web for reports, questions, and guidance related to Covered Products and Operational Software.
  • Response time: 15-minute phone-based service response for qualifying priority cases, enabling rapid engagement with experienced engineers.
  • Duration: 1 year of ongoing support from the date of activation, with renewal options to extend coverage.
  • Scope of support: Technical support, updates, and upgrades for Covered Products as defined by the service agreement, covering hardware and software aspects.

How to install Extreme Networks Extremeworks Premier Software And GTAC Service - 1 Year

Note: This is a service offering rather than a traditional software installation. Activation and provisioning are performed through Extreme Networks and your account team. Follow these general steps to ensure proper enrollment and onboarding for the Premier Software and GTAC Service:

  • Step 1 — Confirm eligibility and purchase: Verify that your environment includes Covered Products eligible for the ExtremeWorks Premier Software and GTAC Service for a 1-year term. Proceed with purchase or renewal through your account representative or partner channel.
  • Step 2 — Activate the service: Initiate activation with Extreme Networks, providing essential identifiers (such as product SKUs, serial numbers, or other coverage identifiers) to align the service with the correct devices and software components.
  • Step 3 — Assign coverage to devices and software: Map the service to the relevant hardware and Operational Software within your environment so GTAC can access the appropriate configuration and context for rapid support.
  • Step 4 — Configure contact and escalation preferences: Set up primary and secondary contacts, preferred GTAC communication channels (phone or web), and escalation paths to ensure swift engagement for urgent issues.
  • Step 5 — Review update and upgrade policies: Understand the schedule, scope, and impact of software updates and upgrades included in the service, and align maintenance windows with your change management processes.

Frequently asked questions

  • Q: What is included in the ExtremeWorks Premier Software and GTAC Service - 1 Year?
    A: The service includes 24x7 GTAC access, a 15-minute response time for qualifying urgent cases, proactive network health analysis, and software update and upgrade support for Covered Products for a full 1-year term, with renewal options.
  • Q: How fast is the response time for priority issues?
    A: Priority cases receive a 15-minute phone-based response, enabling rapid engagement with experienced Extreme Networks engineers to begin remediation quickly.
  • Q: Does this service cover both hardware and software?
    A: Yes, the service scope encompasses technical support, updates, and upgrades for Covered Products, including both hardware and software aspects as defined by the service agreement.
  • Q: Can I renew after the 1-year term?
    A: Yes. Renewal options are available to extend coverage and align with ongoing project cycles, hardware refreshes, or software upgrade timelines.
  • Q: What channels are available for GTAC access?
    A: GTAC is accessible 24x7 via phone and web for reports, questions, and guidance related to Covered Products and Operational Software.

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