Description
The Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) Service is a vital support solution designed for businesses that depend on Extreme Networks products. This all-encompassing service is formulated to ensure seamless network operations, providing proactive assistance to address any technical issues swiftly and effectively. With a strong commitment to excellence, the ExtremeWorks service enhances your experience with Extreme Networks, ensuring maximum performance and reliability in your network operations.
Unique Features of Extreme Networks ExtremeWorks Premier Software and GTAC Service
- Proactive Technical Support: The ExtremeWorks service offers high-touch post-sale support, focusing on your day-to-day technical needs and challenges, allowing your team to concentrate on strategic initiatives.
- 24/7 Global Technical Assistance: Gain round-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC), ensuring that help is always available, no matter the time of day or year.
- Fast Response Times: Experience an impressive 15-minute phone support service response time that minimizes downtime and gets your operations back on track swiftly.
- Comprehensive Coverage: The service provides extensive support for all covered products, including technical assistance, software updates, and upgrade support to keep your systems current and functioning optimally.
- Strong Customer Relationships: Extreme Networks is committed to building lasting relationships with clients, providing tailored support and recommendations that align with your unique network requirements.
Technical Details of Product
- Service Type: Premier Support
- Service Duration: 1 Year
- Support Availability: 24/7
- Response Time: 15 Minutes for Phone Support
- Access to: Global Technical Assistance Center (GTAC)
How to Install
Installation of the Extreme Networks ExtremeWorks Premier Software and GTAC Service is a straightforward process. Follow these steps for proper setup and access to support:
- Purchase the service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
- Upon purchase confirmation, you will receive a service activation code via email.
- Log into your Extreme Networks account on their official website using your credentials.
- Navigate to the service activation section and enter your activation code.
- Once activated, you will receive confirmation of your service, including instructions on how to access GTAC support.
- Keep the activation details secure for future reference and ensure your team is informed about how to contact support whenever needed.
Frequently Asked Questions
- What is the ExtremeWorks Premier Software and GTAC Service? The ExtremeWorks Premier Software and GTAC Service is a comprehensive support solution provided by Extreme Networks that includes technical assistance, software updates, and access to the Global Technical Assistance Center, available 24/7.
- How do I contact GTAC for support? You can contact the Global Technical Assistance Center (GTAC) via phone or the web. The contact information will be provided to you upon service activation.
- What is the response time for phone support? The response time for phone support is 15 minutes, ensuring that your technical issues are addressed quickly.
- Is the support available year-round? Yes, the ExtremeWorks Premier Service offers 24/7 support, meaning you can receive assistance any time, day or night, throughout the entire year.
- What products are covered under this service? The service covers a range of Extreme Networks products, including hardware and operational software. Specific details on coverage can be found in the service agreement documentation.
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