Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) Service is your ultimate solution for comprehensive network support and maintenance. This one-year service package is specifically designed to enhance the performance of your Extreme Networks products and ensure that your network operates seamlessly at all times. With proactive service, 24/7 accessibility, and a commitment to customer satisfaction, this service helps businesses maintain robust and efficient network operations.

• Proactive Support: Tailored to address your technical needs before they escalate into significant issues, ensuring your network’s performance remains optimal.
• 24/7 Accessibility: Enjoy round-the-clock access to the Global Technical Assistance Center (GTAC), available every day of the year, for immediate assistance and support.
• Swift Response Times: Benefit from a guaranteed 15-minute phone support response time to ensure that urgent concerns are resolved promptly.
• Cost-Effective Maintenance: Enjoy predictable total cost of ownership, enabling you to maintain your systems effectively while avoiding unexpected expenses.
• One-Year Service Duration: This comprehensive service provides a full year of support, giving you peace of mind and reliable assistance for your Extreme Networks products.

Technical Details of the Product

The Extreme Networks ExtremeWorks Premier Software and GTAC Service offers extensive technical support aimed at boosting your network's performance. Key features include:

• Technical support for all Covered Products as defined in the service agreement.
• Update and upgrade support to keep your systems current with the latest technological advancements.
• Access to extensive resources and deliverables tailored for managing your daily technical needs.

How to Install

To get started with your Extreme Networks ExtremeWorks Premier Software and GTAC Service, follow these simple steps:

1. Purchase the service through authorized channels.
2. Receive your service confirmation and unique reference number via email.
3. Contact Extreme Networks GTAC using the provided contact details to activate your service.
4. Provide information about your network setup and any specific needs for tailored support.
5. Begin utilizing 24/7 support as issues arise or questions about your products occur.

Frequently Asked Questions

• What is the duration of the Extreme Networks ExtremeWorks Premier Software and GTAC Service?
  This service is available for one year, providing continuous support and maintenance for your Extreme Networks products.
• How can I contact GTAC?
  You can contact the Global Technical Assistance Center via phone or web, with support available 24/7, 365 days a year.
• What types of support are included in this service?
  The service includes technical support, troubleshooting assistance, update and upgrade support, and access to resources designed for managing your network efficiently.
• Is there a guaranteed response time for support inquiries?
  Yes, there is a guaranteed 15-minute response time for phone support, ensuring your concerns are addressed quickly.
• What products are covered under this service?
  The service covers all products defined as 'Covered Products' in the service agreement. Please refer to the agreement for specifics on product coverage.