Extreme Networks Extremeworks Premier Software And Global Technical Assistance Center Gtac Service 1 Year

Extreme NetworksSKU: 7146731

Price:
Sale price$2,236.12

Description

Extreme Networks ExtremeWorks Premier Software and GTAC Service is designed for organizations that demand unwavering network performance, rapid expert support, and ongoing software health. This one-year service blends premium software coverage with 24x7 access to Extreme Networks’ Global Technical Assistance Center (GTAC), delivering proactive, high-touch post-sale support to keep your devices, firmware, and applications operating at peak efficiency. With guaranteed 15-minute phone response, timely software updates and upgrades, and a clear, predictable total cost of ownership, this offering helps minimize downtime, accelerate issue resolution, and maximize the value of your Extreme Networks deployment across campuses, data centers, and distributed environments.

  • 24x7 access to Extreme Networks Global Technical Assistance Center (GTAC) ensures round-the-clock guidance, rapid problem reporting, and product-specific support whenever you need it. This global accessibility means your network has an expert to turn to at any hour, in any time zone, throughout the year.
  • Proactive, high-touch post-sale support is designed to analyze your environment, recommend improvements, and help you optimize network performance. GTAC engineers work with you to anticipate potential issues, plan capacity and configurations, and maintain service levels across critical applications and workloads.
  • Software updates and upgrades are included for covered products, ensuring you stay current with the latest features, performance enhancements, and essential security fixes. This helps safeguard your network against emerging threats while delivering new capabilities without disruptive upgrade cycles.
  • Fast 15-minute phone support response time accelerates issue resolution, reducing mean time to repair (MTTR) and increasing network reliability. In mission-critical environments, a quick initial response is essential to resume operations and minimize business impact.
  • One-year service duration provides predictable total cost of ownership and sustained reliability. This short-cycle contract eliminates surprise maintenance fees and aligns with budgeting cycles, offering continuity for essential network operations year after year.

Technical Details of Extreme Networks Premier Software and GTAC Service

  • Service duration: 1 year
  • Coverage: Premier Software and GTAC for Covered Products as defined in the service agreement
  • Access channels: Phone and web access to GTAC
  • Availability: 24 hours a day, 365 days a year (24x7)
  • Response time: 15-minute phone support response
  • Scope: Technical support, updates, and upgrades for covered software and hardware
  • Outcome: Proactive maintenance to keep the network operating at optimum levels

how to install Extreme Networks ExtremeWorks Premier Software and GTAC Service

  • Step 1: Verify eligibility and purchase the ExtremeWorks Premier Software and GTAC coverage for your Extreme Networks environment.
  • Step 2: Activate the service by registering the contract and creating GTAC user accounts for your team.
  • Step 3: Compile and provide required product details (SKUs, serial numbers, and licenses) to your account profile for accurate coverage mapping.
  • Step 4: Schedule a kickoff with your Extreme Networks account team to confirm Covered Products, priorities, and response expectations.
  • Step 5: Begin using GTAC channels (phone and web) for 24x7 support, software updates, and proactive recommendations to optimize your network.

Frequently asked questions

  • Q: What does the ExtremeWorks Premier Software and GTAC Service include? A: It includes 24x7 access to the Global Technical Assistance Center, a 15-minute phone response time, a 1-year coverage period, and software updates/upgrades for Covered Products, along with proactive, high-touch support to optimize and maintain your network.
  • Q: How do I access GTAC? A: Access is provided via phone and web channels, with credentials issued after activation.
  • Q: Is on-site support included? A: This service is remote-focused through GTAC, delivering expert guidance and remote troubleshooting without on-site visits as part of the standard offering.
  • Q: Which products are covered under this service? A: Covered Products are defined in the service agreement and mapped to your SKUs, serial numbers, and licenses when you activate the contract; coverage is aligned with your environment to ensure relevant support for your Extreme Networks devices and software.
  • Q: How does the software update process work? A: The service includes software updates and upgrades for all Covered Products, ensuring you receive the latest features and security fixes as they are released, with guidance from GTAC on deployment timing and impact to operations.

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