Description
The Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) Service is an invaluable asset for any business looking to optimize network performance and ensure operational continuity. This one-year service package is tailored to provide robust support and guidance for your Extreme Networks products, helping you maximize their potential while minimizing disruption. With proactive assistance, 24/7 access to expert technical support, and comprehensive coverage of your network needs, you can focus on your core business without worrying about technical challenges.
- Proactive Support: Designed to foresee and mitigate potential issues before they adversely affect your network’s performance, ensuring you experience minimal downtime.
- 24/7 Access to GTAC: Round-the-clock access to the Global Technical Assistance Center (GTAC) means expert help is always a call or click away, no matter the time of day or year.
- Rapid Response Time: With a guaranteed 15-minute response time for phone support, you can quickly resolve technical problems and maintain high productivity.
- Comprehensive Coverage: This service covers essential technical support, updates, and upgrades for all your Extreme Networks products, giving you peace of mind.
- Building Strong Relationships: The service emphasizes forging strong customer relationships, offering personalized insights and recommendations for optimizing network performance.
Technical Details of the Product
- One year of comprehensive support coverage.
- Access to critical updates and upgrades for covered products.
- Expert analysis and recommendations for network optimization.
- Dedicated telephone and web access to GTAC for immediate support.
- Strong focus on customer satisfaction and network reliability.
How to Install
To install and activate your Extreme Networks ExtremeWorks Premier Software and GTAC Service, please follow these simple steps:
- Purchase the service through an authorized Extreme Networks partner or directly from Extreme Networks.
- Receive your service confirmation and access credentials via email.
- Log in to the Extreme Networks customer portal using the credentials provided.
- Follow the instructions in the portal to activate your service and access GTAC resources.
- If you require assistance during the activation process, contact the GTAC support team via phone or web chat for immediate help.
Frequently Asked Questions
- What is included in the Extreme Networks ExtremeWorks Premier Software and GTAC Service? The service includes one year of proactive support, access to the Global Technical Assistance Center, updates and upgrades for covered products, and expert recommendations for network optimization.
- How do I contact GTAC for support? You can contact the Global Technical Assistance Center through telephone or web access available 24/7. Your service confirmation email will provide the necessary contact details.
- What is the average response time for phone support? The service guarantees a response time of 15 minutes for phone support, ensuring that your issues are addressed quickly and effectively.
- Can I extend my service beyond one year? Yes, you can renew your Extreme Networks ExtremeWorks Premier Software and GTAC Service before it expires to ensure continuous support.
- Is this service suitable for all Extreme Networks products? The service provides support for all covered products as defined in your service agreement. Please consult your service documentation for specific details regarding coverage.
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