Description
Designed for enterprises that rely on uninterrupted, scalable network performance, the Extreme Networks Extremeworks Premier Software and GTAC Service 1 Year offers a comprehensive support solution that protects your investment and accelerates digital initiatives. This premier program elegantly combines proactive technical guidance, continuous access to Extreme Networks experts, and a robust framework for updates that future-proof your infrastructure. By coordinating engineering resources across hardware and operational software, the service helps you reduce downtime, accelerate issue resolution, and maintain compliance with evolving security standards. Whether you are managing a campus network, a data center, or a distributed enterprise, this 1-year service ensures your Extreme Networks environment remains resilient, secure, and aligned with business goals. From proactive health checks to on-site visits when needed, Extremeworks Premier is built to keep your network performing at peak levels while your IT teams stay focused on strategic priorities.
- 24/7 Global GTAC access provides round-the-clock expert help for all Extreme Networks hardware and operating software, helping you shorten issue resolution times and minimize business impact. This constant connectivity ensures you have a trusted technical ally whenever challenges arise, whether you’re diagnosing complex interdependencies in a multi-site deployment or rapidly addressing urgent outages. The depth of GTAC engineering capabilities means you can rely on precise guidance, confirmed workarounds, and documented fixes that align with your service level expectations and internal incident response timelines.
- Proactive maintenance with regular updates and upgrades keeps your network current, secure, and optimized for performance. The Premier service supports ongoing patch delivery, feature enhancements, and compatibility testing across Extreme Networks products, so you can deploy new capabilities with confidence. This proactive approach reduces vulnerability exposure, improves interoperability among devices and software components, and helps you stay ahead of evolving compliance requirements and industry best practices—without interrupting your day-to-day operations.
- TAC Live Support delivers immediate, hands-on assistance from Extreme Networks engineers. When incidents occur, you gain access to real-time guidance, rapid troubleshooting, and collaborative problem-solving that accelerates root-cause analysis and resolution. This direct engagement reduces downtime, minimizes business disruption, and ensures your team receives actionable recommendations tailored to your environment, topology, and configuration. With TAC Live Support, your operations stay productive while experts work in parallel to restore service levels.
- Enhanced on-site service options bring hands-on expertise directly to your data center, office, or campus locations. On-site visits accelerate deployments, assist with complex configurations, verify device health, and validate performance after changes or upgrades. This level of support is particularly valuable for large-scale rollouts, critical infrastructure upgrades, or environments with strict uptime requirements, enabling quicker stabilization and a smoother transition to new features and capabilities.
- Flexible contact methods (telephone and web-based support) empower your IT team to reach GTAC through the channel that works best for them. The integrated web portal provides ticket management, knowledge articles, and self-service resources, while telephone access ensures immediate contact during high-severity events. This blended approach enhances responsiveness, improves visibility into open cases, and supports your internal incident response workflows with consistent service experiences across time zones and regions.
Technical Details of Extreme Networks Extremeworks Premier Software and GTAC Service 1 Year
- Service Duration: 1 Year
- Support Type: Premier Support with GTAC Service
- Access: 24/7 access to GTAC for Extreme Networks hardware and Operational Software
- Contact Methods: Telephone and Web-based support
How to install Extreme Networks Extremeworks Premier Software and GTAC Service 1 Year
- Purchase your service online or through an authorized reseller to initiate coverage for your Extreme Networks environment.
- Receive your service confirmation and activation details via email, including your GTAC account access instructions and any required registration steps.
- Create or log in to your Extreme Networks account to register your service, associate it with your devices, and confirm your contact preferences and primary support contacts.
- Familiarize yourself with the GTAC support resources available through your account, including knowledge articles, self-help tools, and the ticketing portal for status updates and history.
- Contact GTAC whenever you need assistance or have questions regarding your products, using your preferred channel (telephone or web-based portal) to open and manage tickets with appropriate severity levels.
Frequently asked questions
- What is included in the ExtremeWorks Premier Software and GTAC Service? This service includes 24/7 access to technical support, proactive assistance, update and upgrade support for covered products, and TAC Live support for immediate issue resolution.
- How do I contact the GTAC? You can contact the GTAC via telephone or through the web portal, which provides comprehensive support resources and ticket management to streamline incident handling and follow-up.
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