Extreme Networks ExtremeWorks Premier Software and GTAC Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Premier Software and GTAC Service - 1 Year - Service, your essential partner in maintaining an efficient and reliable network. This premier support service is designed to provide you with a comprehensive suite of resources to proactively address your technical needs, ensuring your Extreme Networks products operate optimally and remain uninterrupted.

• Proactive Technical Support: The ExtremeWorks Premier Software and GTAC Service offers proactive and high-touch post-sale support tailored for managing Extreme Networks products and overall network health. This means quick responses to your technical issues, reducing downtime and enhancing productivity.
• 24/7 Global Technical Assistance Center Access: With this service, you gain the convenience of 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC). Whether it's day or night, you can reach out for assistance with product-related inquiries or urgent technical problems.
• Comprehensive Update and Upgrade Support: The service includes ongoing technical support along with comprehensive update and upgrade assistance for your Covered Products. This ensures your network is always equipped with the latest enhancements and security patches, critical for safeguarding your operations.
• TAC Live Support Integration: Experience immediate resolution for your technical issues with the TAC Live Support service. This feature guarantees that your operations remain uninterrupted, allowing you to focus on what matters most – your business.
• Enhanced On-Site Service: The ExtremeWorks Premier Service provides on-site service capabilities for improved usability and operational efficiency. This allows your team to stay focused on core tasks without the burden of technical distractions.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Premier Support with GTAC Service
• Access: 24/7 access to GTAC Support for Extreme Networks hardware and Operational Software
• Contact Methods: Telephone and Web-based support

How to Install

To get started with your Extreme Networks ExtremeWorks Premier Software and GTAC Service, follow these simple steps:

1. Purchase your service online or through an authorized reseller.
2. Receive your confirmation and service activation details via email.
3. Create or log in to your Extreme Networks account to register your service.
4. Familiarize yourself with the GTAC support resources available through your account.
5. Contact GTAC whenever you need assistance or have questions regarding your products.

Frequently Asked Questions

1. What is included in the ExtremeWorks Premier Software and GTAC Service? This service includes 24/7 access to technical support, proactive assistance, update and upgrade support for covered products, and TAC Live support for immediate issue resolution.
2. How do I contact the GTAC? You can contact the GTAC via telephone or through the web portal, which provides comprehensive support resources and ticket management options.
3. Is this service available for all Extreme Networks products? The service is specifically designed for Covered Products as defined in the service agreement. Please check your product eligibility upon registration.
4. Can I upgrade my service during the year? Yes, you can upgrade your service plan by contacting your account representative or the GTAC for assistance with the upgrade process.
5. What happens after the 1-year service period? At the end of your service duration, you can choose to renew your service to continue enjoying uninterrupted support and access to GTAC resources.