Extreme Networks ExtremeWorks Premier Software and GTAC Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Software and GTAC Service is a cornerstone for businesses looking to optimize their network infrastructure. This specialized support service is designed to ensure your Extreme Networks products function seamlessly and efficiently. With a commitment to excellence, this service not only provides ongoing technical assistance but also anticipates your network needs, allowing you to concentrate on your primary business activities.

• Proactive Support: This service is tailored to foresee and address potential technical issues before they escalate, ensuring a smooth operation of your network at all times.
• 24/7 Access to Experts: Enjoy round-the-clock access to the Global Technical Assistance Center (GTAC), where specialized experts are ready to assist you with any product-related questions or challenges.
• On-Site Assistance: In the event of a significant issue, our on-site support minimizes downtime, allowing your operations to continue unhindered while we handle technical complexities.
• Tailored Solutions: Receive personalized advice and performance analysis directly from industry specialists, helping to enhance your network efficiency and operational capabilities.
• Comprehensive Coverage: This service ensures extensive technical support across all covered products, meaning you have expert help available for your entire network infrastructure.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Premier Support
• Access: 24x7 Global Technical Assistance Center
• Coverage: Supports all Extreme Networks hardware and Operational Software
• On-Site Support: Available as needed

How to Install

Activating your Extreme Networks ExtremeWorks Premier Software and GTAC Service is straightforward. Follow these steps:

1. Purchase the service through your preferred channel.
2. Register your product and service on the Extreme Networks portal.
3. Receive confirmation and detailed instructions on how to access the GTAC.
4. Begin using the service by contacting GTAC for immediate assistance with your Extreme Networks products.

Frequently Asked Questions

• What is included in the ExtremeWorks Premier Service? The service encompasses 24/7 access to GTAC, on-site support, proactive monitoring, and personalized recommendations to ensure optimal performance of your network.
• How do I reach the Global Technical Assistance Center (GTAC)? You can contact GTAC through telephone or web support. Comprehensive contact information will be provided upon activation of your service.
• Is this service available for all Extreme Networks products? Yes, the support service covers all products categorized as "Covered Products" under the service agreement.
• What happens if I encounter an urgent issue outside of regular business hours? With 24/7 support, you can report urgent issues at any time and receive immediate assistance.
• Can I extend my service after the initial year? Yes, you can renew or extend your service at the end of the one-year term to continue receiving support.