Extreme Networks ExtremeWorks PremierPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks PremierPLUS - Extended Service - 1 Year is a top-tier support solution crafted to ensure the highest level of performance for your Extreme Networks products. This premium service combines proactive monitoring with expert technical support, providing a comprehensive assistance framework tailored to meet the unique needs of your business. With an emphasis on maintaining optimal network functionality, this service guarantees peace of mind, allowing you to focus on your core business operations.

• Proactive Network Monitoring: The PremierPLUS service includes continuous remote monitoring of your network, enabling the prompt detection of network fluctuations and device events. This proactive approach helps identify issues early, preventing them from escalating into significant problems that could disrupt your operations.
• Expert NOC Support: With 24/7 access to Extreme Networks' Network Operations Center (NOC), customers benefit from immediate reporting of issues, product-related inquiries, and assistance from skilled support engineers committed to restoring normal service operations swiftly.
• Onsite Service & Quick Response: The service guarantees next business day parts and labor response, ensuring timely resolution of any issues that may arise. Onsite assistance provides a direct and effective means to tackle network challenges in your environment without unnecessary delays.
• Comprehensive Technical Support: From incident management to proactive change and configuration management, the PremierPLUS service encompasses all your technical support needs. This means you can concentrate on your business while Extreme Networks takes care of the complexities associated with your network.
• Access to Managed Services Gateway: Customers are granted access to the Extreme Networks Managed Services Gateway, which offers real-time insights into critical network health, performance metrics, security issues, saved configurations, and standardized reports. This invaluable resource enhances your capability to manage your network seamlessly and effectively.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Support
• Service Response Time: Next Business Day for parts and labor
• Availability: 24/7 access to NOC support
• Support Features: Remote monitoring, incident management, configuration management, and software updates

How to Install

Installing the Extreme Networks ExtremeWorks PremierPLUS service is a straightforward process:

1. Contact your Extreme Networks sales representative to initiate the service setup.
2. Provide the necessary details about your current network setup and product configuration.
3. Receive a confirmation of service activation and access to the Managed Services Gateway.
4. Collaborate with your assigned managed services account manager for onboarding and planning.
5. Start enjoying the benefits of proactive monitoring and expert support!

Frequently Asked Questions

• What is included in the ExtremeWorks PremierPLUS service? The service encompasses remote network monitoring, NOC support, onsite assistance, proactive change management, and access to the Managed Services Gateway.
• How does the next business day response work? In the event of an issue, our team will respond to your request within 24 hours, providing the necessary parts and labor to resolve the problem within the next business day.
• Can I contact support outside business hours? Yes, the NOC support is available 24/7, allowing you to report issues and receive assistance at any time you need it.
• What types of network events are monitored? Our monitoring covers a wide range of network events, including device performance metrics, security threats, and configuration changes. This comprehensive monitoring ensures that potential issues are identified before they can impact your business operations.
• Is training provided for using the Managed Services Gateway? Yes, your assigned managed services account manager will guide you through the features and functionalities of the Managed Services Gateway during the onboarding process, ensuring you can utilize its capabilities effectively.