Description
Introducing the Extreme Networks ExtremeWorks ResponsePLUS - AHR Service, the ultimate managed services solution designed to ensure your network operates seamlessly and efficiently. This advanced service allows you to focus on your core business, while we handle the complexities of network management. Our suite of proactive monitoring and support services is not just about fixing problems; it’s about preventing them before they disrupt your operations, providing you with comprehensive peace of mind.
- Continuous Proactive Monitoring: Enjoy 24/7 remote network monitoring that identifies potential issues before they escalate into significant problems. Our dedicated Network Operations Center (NOC) engineers are always on call, ready to evaluate and swiftly resolve network incidents.
- Incident and Problem Management: Our specialized team manages incidents and addresses problems as they arise, ensuring your network remains operational and secure. This proactive approach minimizes downtime and enhances productivity.
- Advanced Change and Configuration Management: Benefit from our technical support that includes proactive change and configuration management, which keeps your network optimized and minimizes disruptions during updates.
- Comprehensive Operational Software Updates: Stay up-to-date with regular software updates and upgrades, ensuring the highest level of performance and security for all your networking hardware.
- Real-Time Access to Network Insights: Gain immediate access to your network's health and performance metrics via the Extreme Networks Managed Services Gateway, empowering you with the information necessary to make informed decisions about your network.
Technical Details of the Product
The Extreme Networks ExtremeWorks ResponsePLUS - AHR service includes:
- 24/7 access to the Network Operations Center (NOC)
- Proactive monitoring and incident management
- Advanced parts replacement services
- Standardized network reporting and inventory management
- Designated account manager for personalized service
How to Install
Installing the ExtremeWorks ResponsePLUS - AHR service is simple and straightforward:
- Contact your Extreme Networks sales representative to initiate the service subscription.
- Provide required network information and specifications for your unique environment.
- Schedule an initial setup session with your designated account manager.
- Once everything is set up, our NOC team will begin the proactive monitoring process.
- Enjoy continuous support and optimization from your dedicated team.
Frequently Asked Questions
What is the primary benefit of the ExtremeWorks ResponsePLUS - AHR service? It provides proactive network monitoring and management that helps prevent issues before they impact your business operations.
How does the network monitoring process work? Our NOC collects and evaluates network events remotely, allowing our team to respond swiftly to any anomalies or incidents.
Can I access network reports anytime? Yes, you can access standardized network reports and performance metrics through the Extreme Networks Managed Services Gateway at any time.
What type of support is available? Customers have 24/7 access to the NOC via phone and web for immediate assistance and support.
How quickly can I expect parts replacement? We offer Next Business Day shipment for parts replacement, ensuring minimal downtime.
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