Description
Enhance your organization's network performance with the Extreme Networks ExtremeWorks ResponsePLUS - Onsite Service. This specialized service is designed for businesses looking for proactive network management, ensuring optimal operation through comprehensive monitoring and expert support. With a focus on rapid incident resolution and personalized service, the ResponsePLUS offering is the go-to solution for organizations that prioritize reliability and efficiency in their network infrastructure.
- Proactive Network Monitoring: Experience continuous remote monitoring that identifies and evaluates network and device events in real-time, enabling immediate action to avert potential disruptions.
- 24x7 Support: Gain access to Extreme Networks' Network Operations Center (NOC) around the clock, providing unlimited assistance for product inquiries or emergency situations at any time of the day or night.
- Designated Account Manager: Enjoy the benefits of having a dedicated managed services account manager who will deliver personalized support and conduct regular review sessions to align your network with your business objectives.
- Operational Software Updates: Stay current with timely operational software updates and upgrades, designed to enhance the functionality and security of your network infrastructure.
- Next Business Day Parts Replacement: Minimize downtime with the assurance of Next Business Day shipment for replacement parts, maximizing the reliability and continuity of your operations.
Technical Details of Extreme Networks ExtremeWorks ResponsePLUS - Onsite Service
- Service Type: Managed Services
- ResponsePLUS - Onsite Availability: 24 hours a day, 365 days a year
- Remote Monitoring: Continuous proactive monitoring
- Incident Management: Quick resolution of network issues
- Configuration Management: Proactive change and configuration management
How to Install
Installing the Extreme Networks ExtremeWorks ResponsePLUS - Onsite Service is a simple and efficient process. After purchasing the service, you will be assigned a qualified technician who will conduct an initial assessment of your network environment. The technician will set up the necessary monitoring tools and customize configurations based on your specific needs. Additionally, you will receive guidance on how to access the Managed Services Gateway, which provides real-time health and performance monitoring for your network.
Frequently Asked Questions
- What does the ExtremeWorks ResponsePLUS - Onsite Service include? The service encompasses proactive network monitoring, incident management, technical support, operational software updates, and Next Business Day parts replacement.
- How do I contact the NOC for support? You can reach the Network Operations Center via telephone or web access, available 24x7, to report problems or request assistance.
- Is there a dedicated account manager assigned to my service? Yes, a designated managed services account manager will be assigned to ensure personalized support and facilitate regular review meetings.
- What is the response time for service incidents? The service guarantees Next Business Day shipment for parts, along with a timely response for any incidents or issues that may arise.
- Can the service be customized based on my organization's needs? Absolutely! The service can be tailored to fit your specific network requirements, ensuring optimal performance and reliability.
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