ExtremeWorks Software and GTAC Service – 1 Year

Introducing Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) — a comprehensive 1-year service engineered to keep your network software current, secure, and fully supported. This offering bundles technical support with timely updates and upgrade assistance for Covered Products, giving you direct, round-the-clock access to Extreme Networks’ Global Technical Assistance Center (GTAC). Designed for enterprise environments that depend on reliable performance, this service helps minimize downtime, accelerate issue resolution, and maximize the value of your Extreme Networks investment. Whether you’re deploying complex campus networks, data center fabrics, or multi-site environments, ExtremeWorks with GTAC delivers the expert guidance and proactive care you need to maintain peak network health. By providing 24/7 access, proactive updates, and a defined coverage scope, this service is a cornerstone for organizations seeking predictable support and ongoing software evolution without disruption to operations.

• 24/7 GTAC access to expert engineers: Round-the-clock telephone and web-based support from Extreme Networks’ Global Technical Assistance Center ensures rapid guidance, troubleshooting, and escalation when every minute matters.
• Updates and upgrades included: Stay current with software updates and feature upgrades for Covered Products, helping you maintain security, performance, and compatibility with evolving networks.
• Coverage for Covered Products: The term applies to the products and software identified as Covered in your service agreement, providing focused, instrumented protection for your primary network assets.
• Professional assistance across deployment and operations: GTAC engineers assist with configuration recommendations, best-practice deployment scenarios, and troubleshooting to keep configurations aligned with enterprise goals.
• Clear terms with renewal options: A 1-year commitment that can be renewed to scale with your growing network footprint, delivering continuity of support without gaps.

Technical Details of Extreme Networks ExtremeWorks Software and GTAC Service

• Service Term: 12 months from activation, with renewal options to extend coverage beyond the initial term.
• Support Coverage: Global Technical Assistance Center (GTAC) access 24/7 by phone and web, providing critical support whenever you need it.
• Updates and Upgrades: Included for Covered Products throughout the term, enabling timely security patches, performance improvements, and new features as they become available.
• Eligibility and Coverage Scope: Covered Products are defined in the service agreement; eligibility is based on product model/SKU and the terms of the contract.
• Delivery and Access: Support is delivered through GTAC channels, including remote diagnostics, guidance, and engineering escalation as required, with access to knowledge resources and best-practice recommendations.

how to install Extreme Networks ExtremeWorks Software and GTAC Service

Note: This is a service program rather than a software installation. Activation and ongoing support are managed through your Extreme Networks account and GTAC. To begin receiving coverage, ensure you have an active ExtremeWorks contract for the relevant products and prepare the following steps to enable service access and support readiness:

• Verify eligibility: Confirm that your products are listed as Covered Products under the service agreement and locate your contract number and GTAC account credentials.
• Identify Covered Products: Gather serial numbers, SKUs, firmware versions, and a brief description of the deployed configurations and current issues to streamline support requests.
• Register with GTAC: Access the GTAC portal or contact GTAC to initialize coverage for the identified devices and to associate them with your account.
• Prepare diagnostic context: When requesting assistance, provide recent logs, error messages, and the operational impact to help engineers reproduce and diagnose the issue quickly.
• Engage with GTAC: Work with GTAC engineers to implement recommended updates, upgrades, or configuration changes and verify resolution in your environment.

Frequently asked questions

• What is included in the ExtremeWorks Software and GTAC Service? It is a 1-year service package that provides technical support, updates, and upgrade assistance for Covered Products through the Global Technical Assistance Center (GTAC).
• What does 24/7 GTAC access mean for my team? You can reach GTAC by phone or web at any time, including after-hours, to obtain guidance, escalation, and problem resolution support.
• What are “Covered Products”? The products and software identified as eligible within your service agreement; consult your contract for the exact list and terms.
• Are updates and upgrades truly included? Yes. Updates and upgrades to Covered Products are included for the term, subject to license terms, compatibility, and applicable prerequisites.
• Can I extend the service beyond one year? Renewal options are available to extend GTAC access, updates, and upgrade support to continue uninterrupted coverage as your environment grows.