Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

Extreme NetworksSKU: 7155471

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Sale price$1,602.45

Description

Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

Extreme Networks ExtremeWorks Software and GTAC Service delivers a comprehensive, enterprise-grade support and maintenance package designed to keep your network running smoothly and securely. This 1-year service combines proactive software maintenance with access to Extreme Networks’ Global Technical Assistance Center (GTAC), ensuring timely updates, upgrades, and expert guidance whenever you need it. With round-the-clock access to highly skilled engineers, you can accelerate issue resolution, minimize downtime, and stay current with the latest features, security fixes, and compatibility improvements across your covered products. Built for organizations of all sizes—from small campuses to large data centers—the ExtremeWorks service aligns with your operational priorities, service levels, and compliance requirements while simplifying renewal and lifecycle management.

  • 24/7 GTAC access for rapid problem resolution: Enjoy around-the-clock telephone and web-based support from Extreme Networks’ Global Technical Assistance Center. Whether you’re troubleshooting a critical outage or seeking guidance on complex configurations, GTAC engineers are ready to assist at any time, helping you reduce mean time to repair (MTTR) and maintain business continuity.
  • Software maintenance with updates and upgrades: The ExtremeWorks package includes ongoing software maintenance, ensuring you receive the latest feature enhancements, security patches, and compatibility upgrades. This reduces the risk of deployment gaps and helps you maximize performance and reliability across your network stack.
  • Defined coverage for your Covered Products: The service covers a defined set of products and releases as described in your purchase agreement. This clear scope ensures you know precisely which devices, software versions, and subsystems are eligible for GTAC support, updates, and upgrade assistance during the term.
  • Priority support and escalation: When you encounter issues, you receive priority access and faster escalation paths. GTAC engineers work with you to diagnose, reproduce, and guide you toward safe workarounds or recommended configurations, with documented remediation steps and best practices.
  • Lifecycle and renewal flexibility: The 1-year term is designed to fit your procurement and budgeting cycles. Renewal options help you maintain uninterrupted support, while upgrade paths ensure your environment stays aligned with evolving Extreme Networks technology roadmaps and compatibility requirements.

Technical Details of Extreme Networks ExtremeWorks Software and GTAC - 1 Year - Service

  • Service type: ExtremeWorks Software and GTAC - 1 Year - Service, providing technical support, software maintenance, and access to GTAC for the term of the agreement.
  • Coverage duration: 1 year from activation date, with renewal options available at term end to extend support and access to updates and upgrades.
  • Included support: GTAC technical support (phone and web), software updates, and upgrade assistance for Covered Products as defined in the purchase terms.
  • Access channels: 24/7 GTAC access via telephone and the Extreme Networks web portal, ensuring you can request guidance, obtain diagnostic assistance, and receive official recommendations whenever needed.
  • Covered Products: Defined in the sales order; includes the software and hardware components that qualify for GTAC support, updates, and upgrade paths under the 1-year term.
  • Activation and eligibility: Activation occurs upon purchase and alignment with your product inventory and licensing entitlements. The service is designed to complement existing maintenance agreements and to simplify ongoing lifecycle management.

How to activate ExtremeWorks Software and GTAC Service

This service does not require a separate software installation. Activation focuses on enrollment, account linking, and ensuring your devices are registered for GTAC access. Follow these steps to activate and start receiving support, updates, and upgrades:

  • Step 1: Confirm eligibility and complete the purchase—Verify that the ExtremeWorks Software and GTAC - 1 Year - Service has been added to your contract or order, and that your organization is aligned with the defined Covered Products and license entitlements.
  • Step 2: Register devices and inventory—Ensure your Extreme Networks devices and software instances are registered in your organization’s inventory and linked to the appropriate account profiles to enable accurate case routing and entitlement verification.
  • Step 3: Activate the service with GTAC—Contact your Extreme Networks account representative or GTAC to activate the service against the product SKU/UPC and confirm the correct term dates and coverage scope.
  • Step 4: Set up GTAC user access—Create and configure GTAC portal access for your IT staff, including preferred contact methods (phone, web portal) and escalation contacts to ensure efficient case submission and tracking.
  • Step 5: Begin using updates and upgrade guidance—With activation complete, you can request software updates, benefit from upgrade recommendations, and collaborate with GTAC on configurations, interoperability checks, and best-practice deployment plans when introducing new releases.

Frequently asked questions

  • What is included with ExtremeWorks Software and GTAC - 1 Year - Service? The package provides 24/7 access to GTAC, proactive software maintenance, updates and upgrades for defined Covered Products, and expert guidance to help you plan and implement changes with minimal disruption. It is designed to protect your investment by keeping your software current and supported throughout the term.
  • How long does coverage last? Coverage lasts for 12 months from the activation date. At term end, you can renew to maintain uninterrupted support and continue receiving updates and upgrade assistance in line with Extreme Networks’ product lifecycle.
  • Do updates require additional licenses? Updates and upgrades included with the service are provided as part of the 1-year term for Covered Products, subject to product entitlements, hardware compatibility, and license compliance. Some major upgrades may require corresponding license or entitlement adjustments per policy.
  • Can this service be used for both on-premises and cloud deployments? Yes. ExtremeWorks is designed to support environments that include on-premises hardware, software, and applicable cloud integrations within the defined Covered Products, enabling GTAC to assist with configuration, interoperability, and upgrade planning across deployment models.
  • How do I activate or renew the service? Activation occurs through purchase and registration of eligible products; renewal is handled via your account manager or GTAC, with reminders and option selections aligned to your procurement cycles and license terms.

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