Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

The Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year - Service is an essential resource for businesses that rely on Extreme Networks products. This comprehensive service package ensures your systems run smoothly with minimal interruptions. With unparalleled technical support and regular software updates, you can focus on what matters most—your business operations. Enjoy peace of mind knowing that expert assistance is just a call away, any time of day or night.

• 24/7 Access to Expert Support: Enjoy round-the-clock access to the Global Technical Assistance Center (GTAC), allowing you to report issues, ask questions, and receive assistance at any time of day or night, throughout the year.
• Reliable Updates and Upgrades: Stay current with the latest updates and upgrades for your hardware and Operational Software, ensuring optimal performance and security for your Extreme Networks products.
• Dedicated Phone Support: Get quick resolutions to your technical issues with dedicated phone support. Our knowledgeable support staff is ready to assist you with any product-related inquiries.
• On-Site Support Options: In addition to remote support, we offer on-site assistance to help you resolve issues swiftly and reduce any potential downtime to a minimum.
• One-Year Comprehensive Service: Benefit from a full year of dependable service, guaranteeing you access to the support you need to keep your Extreme Networks products running smoothly.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: 24/7/365 support via phone and web
• Coverage: Includes all covered Extreme Networks hardware and Operational Software
• On-Site Support: Available based on customer needs
• Update/Upgrade Support: Regular updates and upgrades for covered products

How to Install

To activate your Extreme Networks ExtremeWorks Software and GTAC Service, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks reseller or directly from the Extreme Networks website.
2. Once your purchase is confirmed, you will receive an email with an activation code and instructions.
3. Log in to the Extreme Networks support portal using your credentials.
4. Enter the activation code in the designated area to activate your service.
5. You will then gain access to GTAC resources and support options.
6. Familiarize yourself with the available resources, including user guides and contact details for phone support.

Frequently Asked Questions

• What is included in the Extreme Networks ExtremeWorks Software and GTAC Service? The service includes 24/7 technical support, software updates and upgrades, on-site support, and access to the Global Technical Assistance Center for any product-related inquiries.
• How can I contact GTAC for support? You can contact GTAC via phone or web. Phone support is available 24 hours a day, and you can log in to the support portal for additional resources and assistance.
• What happens if I need on-site support? If you require on-site support, please contact GTAC directly to discuss your needs and schedule a visit from a qualified technician.
• Can I renew my service after the one-year period? Yes, you can renew your Extreme Networks ExtremeWorks Software and GTAC Service before it expires to ensure continued support and updates.
• Are all Extreme Networks products covered under this service? This service covers all products defined as "Covered Products" under the terms of the agreement. Please check with your reseller for specific product eligibility.