Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) - 1 Year Service, a comprehensive technical support solution tailored to enhance the performance and reliability of your network systems. This exceptional service provides you with uninterrupted access to specialized support for your Extreme Networks hardware and operational software. Focus on growing your business while we handle your technical needs efficiently and effectively.

• 24/7 Global Technical Assistance: Experience peace of mind with round-the-clock access to our expert team at the Extreme Networks Global Technical Assistance Center (GTAC). We are available 24 hours a day, 365 days a year, ready to assist you with any technical issues, product inquiries, or support requirements you may have.
• Reliable Technical Support: Benefit from dependable and prompt assistance to resolve all types of technical issues. Whether dealing with minor glitches or significant operational hurdles, our dedicated support team is on hand to provide you with the solutions you need, ensuring minimal disruption to your operations.
• Telephone and Web Access: Enjoy flexibility in how you receive support. Our service enables you to contact our support representatives via telephone or through the web, allowing you to choose the method that best fits your needs and schedules.
• On-Site Support Option: For urgent issues that demand immediate attention, our on-site support option offers a rapid and effective approach to troubleshooting. Our experts can resolve problems directly at your location, ensuring that your network remains operational without unnecessary delays.
• One-Year Service Duration: Take advantage of the extensive benefits included in this service for an entire year. This long service duration guarantees optimal performance and precise results, giving you complete confidence in the integrity of your network infrastructure.

Technical Details of Product

• Service Type: Technical Support and Updates
• Support Duration: 1 Year
• Support Channels: Telephone and Web
• Availability: 24/7, 365 days a year
• On-Site Support: Available on request

How to Install

To initiate your Extreme Networks ExtremeWorks Software and GTAC Service, simply follow these easy steps:

1. Purchase the service through an authorized Extreme Networks partner or directly from our official website.
2. Upon purchase, you will receive a confirmation email containing your service details and access instructions.
3. Register your product and service on the Extreme Networks support portal.
4. If you require any assistance during installation, feel free to contact our GTAC team using the provided support channels.

Frequently Asked Questions

• What is included in the ExtremeWorks Software and GTAC Service? This service encompasses technical support, updates/upgrades for covered products, 24/7 access to the GTAC, and optional on-site support to address any urgent needs.
• How do I contact GTAC for support? You can reach GTAC through telephone support or by submitting a request via our web support portal. All contact information will be provided in your service confirmation email.
• Is on-site support included in the service? On-site support is available upon request for urgent issues that require immediate assistance. Please reach out to GTAC for detailed information on this service option.
• What happens after my one-year service period ends? At the conclusion of your service period, you will have the option to renew your service to continue receiving technical support and updates. Notifications regarding renewal options will be sent prior to your service expiration.
• Can I upgrade or change my support service? Absolutely! You can upgrade or modify your support service by contacting your Extreme Networks sales representative or the GTAC team for assistance.