Description
The Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) is a vital service solution designed for businesses using Extreme Networks products. This robust offering ensures that organizations receive efficient technical support, timely updates, and the expert knowledge necessary to optimize network performance. With 24/7 access to specialized assistance, you can confidently address any technical challenges, enabling your organization to maintain high productivity and focus on core objectives.
- 24/7 Global Support: Enjoy round-the-clock access to Extreme Networks' Global Technical Assistance Center (GTAC), ensuring that help is always just a phone call or click away, no matter the time of day or year.
- Comprehensive Coverage: The ExtremeWorks Software and GTAC service covers all supported products, granting you peace of mind knowing that your entire network infrastructure is backed by reliable support.
- Efficient Problem Resolution: Benefit from expert guidance to quickly resolve technical issues, minimizing downtime and allowing your team to stay focused on critical tasks.
- Product Updates and Upgrades: Stay current with the latest software enhancements and upgrades, ensuring that your systems are running optimally and securely against emerging threats.
- Convenient Access: Receive valuable support without the need to travel; assistance is available at your fingertips, whether via phone or online chat.
Technical Details of Product
The Extreme Networks ExtremeWorks Software and GTAC service includes:
- Access to 24x7 support via phone and web.
- Direct assistance for Extreme Networks hardware and Operational Software.
- Eligibility for software updates and upgrades for all covered products.
- Expert support from certified technicians trained in Extreme Networks products.
- Service duration of one year, ensuring ongoing support and maintenance.
How to Install
Setting up the Extreme Networks ExtremeWorks Software and GTAC service is a straightforward process:
- Purchase the ExtremeWorks Software and GTAC service for your specific covered products.
- Receive an activation code via email upon purchase confirmation.
- Access the Extreme Networks support portal and create an account if you do not already have one.
- Enter your activation code to link your account with the GTAC service.
- Familiarize yourself with the support resources available on the portal and keep the contact information for GTAC handy for any future inquiries.
Frequently Asked Questions
What is included in the ExtremeWorks Software and GTAC service? The service includes 24/7 technical support, product updates, and upgrades for all covered Extreme Networks products, as well as access to the Global Technical Assistance Center.
How can I contact GTAC for support? You can contact GTAC via phone or through the Extreme Networks support portal, available 24/7 for your convenience.
What happens after my one-year service expires? You will need to renew your GTAC service to continue receiving support and updates for your Extreme Networks products.
Can I combine this service with other Extreme Networks offerings? Yes, the GTAC service can be bundled with other Extreme Networks services and products to create a comprehensive support solution tailored to your needs.
Is there a limit to the number of support cases I can open? No, customers can open as many support cases as needed throughout the duration of their service for any covered products.
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