Description
The Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) Service is the premier solution for organizations in need of reliable and consistent technical support for their networking products. Designed to provide peace of mind, this service package ensures that you have expert assistance available whenever you need it, allowing you to concentrate on your core business objectives. With 24/7 support and coverage for an entire year, your technical needs are comprehensively addressed, making this service an essential investment for any enterprise.
- 24/7 Global Technical Support: Benefit from round-the-clock access to Extreme Networks' Global Technical Assistance Center (GTAC), ensuring immediate assistance for any product-related inquiries or issues, no matter the time of day.
- Comprehensive Coverage: The ExtremeWorks Software and GTAC Service encompasses all specified products, providing you with the necessary support for your entire infrastructure, thereby enhancing operational continuity.
- Expertise at Your Fingertips: Gain access to a dedicated team of skilled technicians who are committed to delivering precise solutions, assisting you in resolving complications efficiently and rapidly.
- Peace of Mind: Enjoy the confidence of operating your Extreme Networks hardware and software, knowing that expert help is merely a phone call or web request away, ensuring minimal disruptions to your operations.
- One-Year Service Duration: The one-year coverage guarantees dependable support throughout the year, maximizing your operational efficiency and minimizing potential downtime.
Technical Details of the Product
The Extreme Networks ExtremeWorks Software and GTAC Service offers the following technical specifications:
- Service Type: Technical Support and Upgrade Support
- Support Availability: 24 hours a day, 365 days a year (24x7)
- Duration: 1 Year
- Access: Telephone and web support
- Supported Products: All Covered Products as defined by Extreme Networks
How to Install
To start enjoying the benefits of the Extreme Networks ExtremeWorks Software and GTAC Service, follow these straightforward steps:
- Purchase the ExtremeWorks Software and GTAC Service package through an authorized vendor or directly from Extreme Networks.
- Register your product on the Extreme Networks support portal to activate your service.
- After registration, access the GTAC through the provided contact details (phone or web) whenever you require assistance.
- Keep track of your support requests via the support portal for easy follow-up and updates.
Frequently Asked Questions
- 1. What types of issues can I report to GTAC?
- You can report any product-related issues, including hardware malfunctions, software glitches, and operational queries regarding your Extreme Networks products.
- 2. Is this service available for all Extreme Networks products?
- This service covers all Covered Products as defined by Extreme Networks. Please check the specific product specifications to confirm eligibility.
- 3. How do I access GTAC support?
- You can access GTAC support via telephone or the web, with contact information provided upon service activation.
- 4. What should I do if my issue is not resolved on the first call?
- Our support team is dedicated to ensuring all your issues are fully resolved. If you still have concerns after the first interaction, you can request further assistance or escalate the issue as necessary.
- 5. Can I renew my service after one year?
- Yes, you can renew your ExtremeWorks Software and GTAC Service at the end of the service duration to continue enjoying uninterrupted support.
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