ExtremeWorks Software and TAC — 1 Year Service (Bd X 48091)

Experience enterprise-grade reliability with Extreme Networks’ ExtremeWorks Software and TAC 1-Year Service. This comprehensive offering combines essential software access with world-class technical assistance, delivering 24/7 support, proactive maintenance, and ongoing optimization to keep complex networks performing at peak levels. Designed for mid-sized to large deployments across campus, data center, and edge environments, this service ensures you stay ahead of evolving threats, firmware changes, and application demands through continuous access to Extreme Networks’ seasoned TAC engineers and software updates.

With the 1-Year duration, organizations gain predictable budgeting, rapid escalation, and a clear path to maximum uptime. The Electronic Service Subtype simplifies administration by delivering license deliveries and support materials electronically, while the 24x7 technical coverage guarantees help when you need it most. Whether you’re deploying new ExtremeWorks features, troubleshooting a complex routing issue, or seeking best-practice guidance for deployment architectures, this service is engineered to minimize risk and accelerate outcomes.

• Around-the-clock expert support – Access Extreme Networks TAC 24 hours a day, 7 days a week to resolve complex network events, performance bottlenecks, and configuration challenges quickly, reducing mean time to repair and minimizing downtime across critical services.
• Software updates and upgrade access – One-year coverage includes ongoing software updates, bug fixes, security patches, and feature enhancements, ensuring your ExtremeWorks software remains current and compatible with evolving network ecosystems.
• Direct access to seasoned TAC engineers – Benefit from the expertise of Extreme Networks engineering professionals who assist with configuration validation, optimization recommendations, high-availability design guidance, and operational best practices tailored to your environment.
• Proactive maintenance and health checks – Benefit from scheduled health assessments, performance baselines, and proactive recommendations designed to prevent incidents, improve throughput, and extend the life of your network investments.
• Business continuity and uptime – With rapid incident response and expert guidance, service levels improve, ensuring critical apps (VoIP, virtualization, cloud connectivity) stay available and responsive under varying load conditions.

Technical Details of ExtremeWorks Software and TAC 1-Year Service

• SKU: 48091
• Service Subtype: Electronic
• Coverage: 24x7 Technical Support
• Term: 1 Year
• Product Type: Software + TAC Support
• Delivery Method: Electronic Service
• Includes: Software updates, access to TAC, and license-related support
• Target Environments: Campus, Data Center, Edge deployments

How to Install ExtremeWorks Software and TAC

Installation of ExtremeWorks Software and TAC involves activating the service and aligning it with your Extreme Networks deployment. Begin by confirming your eligibility and ensuring your current ExtremeWorks licenses are in good standing. Retrieve your activation or service entitlement from your account or through your sales partner, and prepare the devices and network segments that will participate in the service. Log in to the Extreme Networks Customer Center or the designated portal, and link the 1-Year TAC coverage to the appropriate SKU (48091) and devices. Once activated, you can expect onboarding guidance from TAC engineers, who will help validate licensing, verify compatibility with your firmware version, and set up notifications and dashboards for proactive monitoring. To maximize value, schedule an onboarding session with Extreme Networks to align support hours, define escalation paths, and establish incident response procedures. After activation, anticipate periodic health checks and release notes that describe new features, fixes, and security improvements you can deploy with confidence.

Operational steps typically include verifying device compatibility with the current ExtremeWorks software, applying any required license keys or entitlement files, ensuring network management tools are configured to route TAC communications, and establishing monitoring baselines. If you operate a hybrid or multi-site environment, TAC can assist in standardizing configurations across sites to maintain consistent performance and simplify maintenance. Regularly review the release notes and security advisories distributed by Extreme Networks to plan timely updates during maintenance windows, while preserving business continuity. For ongoing success, maintain a contact point within your IT team for TAC escalation and a documented change-management process that accommodates firmware updates, policy changes, and topology revisions.

Frequently asked questions

• Q: What does the 1-Year ExtremeWorks Software and TAC service include?
  A: It includes access to ExtremeWorks software updates and upgrades for one year, 24x7 TAC support, electronic service delivery, and proactive maintenance guidance along with expert engineering assistance for configuration and optimization.
• Q: How is the service delivered?
  A: The service is delivered electronically, with licenses, entitlements, and support materials transmitted digitally. TAC support is available via phone and online channels around the clock.
• Q: Can I extend the service after the initial year?
  A: Yes. Extension options are available through Extreme Networks and partners, with updated terms tailored to your deployment size and needs. Contact your account representative for renewal details.
• Q: What kind of environments benefit most from this service?
  A: Enterprises with complex networks—including campus, data center, and edge deployments—benefit the most, especially when uptime, rapid issue resolution, and security patches are critical to operations.
• Q: Do I need to be an existing Extreme Networks customer to purchase?
  A: Typically yes; the service is designed for customers already using ExtremeWorks software or purchasing it in conjunction with TAC support. Your sales partner can confirm eligibility and assist with activation.