Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service

Unlock peak performance for your Extreme Networks deployment with the ExtremeWorks Software and TAC - 1 Year service. This comprehensive support package combines robust software maintenance with direct, around-the-clock access to Extreme Networks’ Technical Assistance Center (TAC). Designed for organizations that depend on consistent network stability, this one-year program provides proactive maintenance, rapid issue resolution, and predictable budgeting through a single, renew-to-fit annual fee. With 24x7 phone support, electronic service delivery, and expert guidance from seasoned engineers, you can reduce downtime, optimize configurations, and maximize the return on your Extreme Networks investments.

• 24x7 technical support ensures that expert assistance is available whenever you need it, minimizing downtime and reducing mean time to repair (MTTR) for critical incidents across your Extreme Networks infrastructure.
• Direct TAC access guarantees you a line to Extreme’s highly trained engineers who specialize in diagnosis, optimization, and best-practice configurations for ExtremeWorks software environments.
• Software maintenance and updates included for the duration of the term help you stay current with the latest features, security fixes, and performance improvements, without separate renewal hassles.
• Electronic service delivery streamlines activation and entitlement management, delivering rapid provisioning and easy access to digital resources and documentation without on-site logistics.
• Predictable total cost of ownership via a fixed-year contract simplifies budgeting, enabling you to plan hardware and software investments with confidence and reduce unexpected support expenses.

Technical Details of Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service

• SKU: 17102
• Product Type: ExtremeWorks Software and TAC Service
• Term: 1 Year
• Coverage: 24x7 Technical Support
• Delivery Method: Electronic Service

how to install Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service

Because this offering represents a service contract rather than a standalone software installation, there is no on-premises installation step to complete in the traditional sense. Activation is performed through Extreme Networks’ customer portal and TAC channels. Once your purchase is confirmed and your account is set up, the following general process applies:

1) Activation and entitlement: Your account administrator receives instructions to activate the ExtremeWorks Software and TAC entitlement. The license and service term are linked to your existing Extreme Networks deployment and serial numbers, ensuring the service aligns with your current hardware and software stack.

2) Verification and onboarding: Extreme Networks TAC confirms eligibility, validates your device IDs and license entitlements, and provides a tailored onboarding plan. This includes access to the support portal, knowledge resources, and contact channels for 24x7 assistance.

3) Access to TAC and resources: Upon activation, you gain immediate access to the Technical Assistance Center, including phone support and online tickets. You’ll also receive documentation, best-practice guides, and software advisories relevant to your environment.

4) Ongoing maintenance and updates: During the term, software maintenance services are provided to address bugs, security updates, and performance enhancements. You’ll be notified of critical advisories and recommended configuration changes through the portal or direct TAC outreach.

5) Renewal and expansion options: As the term nears expiration, you can renew the ExtremeWorks Software and TAC service or adjust coverage to accommodate changes in your network footprint. Renewal is designed to be seamless to minimize gaps in support and maintain continuity of service.

Frequently asked questions

• Q: What exactly is included in the Extreme Networks ExtremeWorks Software and TAC - 1 Year service?
  A: The package provides one year of access to ExtremeWorks software maintenance plus 24x7 Technical Assistance Center support, including phone-based help and electronic delivery of updates and resources to maintain and optimize your Extreme Networks deployment.
• Q: Do I need on-site engineers for this service?
  A: No. This offering is designed for remote, 24x7 support through TAC and electronic delivery. On-site visits can be arranged separately if your deployment requires hands-on assistance, but they are not a standard component of this service.
• Q: How does the 24x7 support work?
  A: You can contact Extreme Networks TAC by phone at any hour throughout the term. Our engineers assist with incident management, configuration guidance, performance optimization, and guidance on best practices to keep your system operating at peak efficiency.
• Q: Is software updates included?
  A: Yes. The service includes software maintenance and updates during the one-year term so you stay current with features, security improvements, and performance enhancements.
• Q: How is the price determined and is it predictable?
  A: The service is sold as a one-year contract with a fixed price, providing a predictable total cost of ownership (TCO). Renewal terms are available to extend coverage as your network grows.
• Q: How do I activate or renew this service?
  A: Activation occurs through the Extreme Networks customer portal after purchase, with TAC assistance as needed. Renewal is typically handled through the same portal or your account manager to ensure uninterrupted coverage.