Extreme Networks ExtremeWorks Software and TAC — 1 Year Service

Discover comprehensive, 24x7 technical support with Extreme Networks’ ExtremeWorks Software and TAC - 1 Year Service. Designed for reliability and peace of mind, this service delivers around-the-clock access to expert engineers, streamlined activation, and direct TAC support to resolve complex software issues quickly. Ideal for organizations that rely on uninterrupted network operations, this plan couples robust assistance with predictable coverage to keep essential systems running smoothly.

• 24x7 technical support ensures help is available around the clock, reducing downtime and safeguarding business continuity by providing rapid triage, expert guidance, and timely issue resolution for software-related challenges. With continuous access, your network remains resilient even during off-hours or peak demand periods.
• Phone support and electronic service options provide flexible, fast troubleshooting and issue resolution. You can choose live phone assistance for immediate interaction or submit cases electronically for documented, trackable escalation, ensuring you receive the most efficient path to resolution.
• Access to Extreme Networks TAC gives you direct, expert engineers dedicated to diagnosing and resolving complex problems. TAC specialists bring deep product knowledge, diagnostic capabilities, and proactive recommendations to optimize software performance and uptime.
• 1-year service coverage offers a predictable support window with structured timing that aligns with software lifecycles. This helps you budget effectively, plan maintenance windows, and minimize the risk of disruptive outages during critical periods.
• Easy activation and ongoing peace of mind through a straightforward service setup that integrates with your existing account and licensing. Once activated (SKU 17205), you gain immediate access to TAC resources and 24x7 support, simplifying procurement and long-term planning.

Technical Details of Extreme Networks ExtremeWorks Software and TAC — 1 Year — Service

• Product: Extreme Networks ExtremeWorks Software and TAC
• Service duration: 1 Year
• Support coverage: 24x7 technical support
• Support channels: Phone support and electronic service
• TAC access: Included (Technical Assistance Center)
• Electronic service sub-type: Electronic
• SKU/Reference: 17205

How to install Extreme Networks ExtremeWorks Software and TAC — 1 Year — Service

• Verify your order and ensure your Extreme Networks account is prepared for activation of the ExtremeWorks Software and TAC service.
• Log in to the Extreme Networks support portal using your existing credentials and locate the ExtremeWorks Software and TAC offering associated with SKU 17205.
• Activate the service by linking your order/SKU to your account, confirming the 1-year term, and selecting your preferred TAC access details.
• Configure your support preferences (phone vs. electronic channels) and set escalation parameters to align with your organization’s operational priorities.
• Test the TAC access by initiating a sample inquiry or case to confirm connectivity and response expectations, ensuring you are ready to engage as soon as you need assistance during the term.

Frequently asked questions

• What is included in ExtremeWorks Software and TAC — 1 Year Service?

  The offering includes 24x7 technical support, phone support, electronic service access, and direct TAC (Technical Assistance Center) access for the ExtremeWorks Software. It is identified by SKU 17205 and provides a one-year service term.

• How long does the service last?

  The service term lasts for 1 year from activation. After activation, you’ll have continuous access to TAC and 24x7 support for the duration of the term.

• What support channels are available?

  Support is available via phone and electronic service channels, giving you flexibility to receive real-time assistance or asynchronous case handling as needed.

• Do I need to install anything to use TAC support?

  No separate installation is required for TAC access. Activation is completed through your Extreme Networks account, and TAC support is available once the service is active.