Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service

Extreme Networks’ ExtremeWorks Software and TAC - 1 Year - Service is designed to safeguard and optimize every layer of your network. This combined offering pairs advanced software support with access to the Technical Assistance Center (TAC) for a full year, ensuring continuous performance, security, and reliability across your environments. The 24x7 coverage means issues are identified and mitigated swiftly, minimizing downtime and enabling IT teams to meet service level agreements with confidence. Phone support included means you can connect to seasoned Extreme Networks engineers when time matters most, whether it’s a critical outage, a misconfiguration, or a need for guided optimization. The electronic service component streamlines case management, documentation, and proactive health checks, reducing administrative overhead and accelerating resolution. This service is targeted at organizations leveraging Extreme Networks platforms and seeking predictable, enterprise-grade support without compromise. With one-year duration, you also gain access to software updates, best-practices recommendations, and technical notes that help you stay ahead of evolving security threats and performance demands. The combination of software expertise and TAC resources ensures you have a reliable partner for onboarding, deployment, and ongoing operations, allowing you to focus on strategic initiatives while maintaining peak network performance. This offering is well-suited for growing networks, campuses and data centers where uptime is critical and technology environments demand consistent, expert support. The product SKU 17206 indicates a comprehensive package that aligns with Extreme Networks’ software-centric support ecosystem and enhances your ability to resolve complex issues quickly and effectively.

• 24x7 technical support ensures rapid assistance around the clock, reducing downtime and keeping critical services online.
• Phone support included provides direct access to Extreme Networks TAC engineers for urgent issues and fast problem resolution.
• Includes software support and TAC access, including guidance on configurations, best practices, patches, and updates to maximize platform performance.
• One-year coverage offers predictable budgeting and continuous protection for your network infrastructure, with an emphasis on proactive maintenance and reliable service levels.

Technical Details of Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service

• Service Type: ExtremeWorks Software and TAC
• Contract Length: 1 Year
• Coverage: 24x7 Technical Support
• Support Channels: Phone Support Included
• Delivery Method: Electronic Service
• Client Experience: Enhanced Client Service
• Access: TAC Engineers for troubleshooting and guidance
• Software Updates: Access to updates and patches related to Extreme Networks software
• Onboarding: Case-based onboarding and proactive assistance

How to install ExtremeWorks Software and TAC

• Verify eligibility and purchase: Ensure your product SKU (17206) is associated with an active ExtremeWorks Software and TAC agreement.
• Access the Extreme Networks support portal: Log in to your account to activate your TAC service and set up notification preferences.
• Configure devices and software: Install or upgrade the ExtremeWorks software as directed by your product documentation and ensure devices are enrolled in the TAC program.
• Open your first TAC case: For onboarding and initial configuration guidance, open a TAC ticket via the support portal or by phone.
• Maintain ongoing coverage: Regularly apply software updates and engage TAC for proactive health checks and best practices.

Frequently asked questions

• Q: What is included in the ExtremeWorks Software and TAC 1 Year service?
  A: It includes 24x7 technical support, phone support, electronic service access, and TAC engagement for software-related issues and ongoing updates for a 12-month period.
• Q: How do I contact TAC support?
  A: You can reach TAC engineers by phone as part of the service, and also submit cases through the Extreme Networks support portal for remote assistance and escalation.
• Q: Can I renew the service after one year?
  A: Yes, you can renew the ExtremeWorks Software and TAC service to maintain continued coverage and access to engineering resources.
• Q: Does this service cover hardware issues?
  A: The ExtremeWorks Software and TAC 1 Year service focuses on software and technical guidance; hardware support is governed by separate agreements or warranty terms.
• Q: Is there any setup or onboarding assistance?
  A: Onboarding assistance is available as part of TAC engagement, including configuration guidance and best-practice recommendations to maximize software effectiveness.