ExtremeWorks Software & TAC - 1 Year Service Support S20128

Experience unparalleled confidence in your network operations with Extreme Networks ExtremeWorks Software and TAC - 1 Year Service. This comprehensive support offering combines proactive software assistance with the technical expertise of Extreme Networks’ trusted TAC team, giving your IT organization steady access to seasoned engineers, rapid issue resolution, and streamlined service management. Designed for enterprises that depend on real-time performance, reliability, and minimal downtime, this service package ensures your ExtremeWorks software stays aligned with your evolving network needs while you focus on delivering value to your business. With 24 x 7 availability and a clear, electronic service sub-type for easy categorization, you’ll enjoy predictable support, improved incident handling, and a straightforward path to faster resolution when problems arise.

• Comprehensive 24x7 technical support from Extreme Networks’ Technical Assistance Center (TAC), delivering around-the-clock access to engineers who understand ExtremeWorks software, your deployment architecture, and the specific performance goals of your network. This means faster diagnosis, informed guidance, and solutions that keep critical services online even during high-demand periods.
• Phone support included to resolve problems quickly, reducing mean time to repair (MTTR) and helping your operations team maintain service levels. The combination of live agent assistance and proactive guidance supports urgent incidents, configuration challenges, and interoperability concerns across your ExtremeWorks ecosystem.
• Electronic service sub-type for easier categorization and tracking of your concerns, enabling a structured workflow that accelerates routing, prioritization, and accountability. You’ll enjoy clear case assignment, consistent escalation paths, and enhanced reporting that makes it simple to monitor service health and SLA adherence.
• One-year coverage for software support that includes access to updates, bug fixes, and knowledge resources, ensuring your software remains current with best practices and security patches. This aligned lifecycle support helps you plan budgets with confidence and reduces the risk of unsupported configurations in your environment.
• Seamless alignment with your existing Extreme Works software ecosystem, promoting compatibility with network management tools, policies, and automation strategies. This service supports scalable growth, whether you’re expanding across campuses, migrating to new data centers, or deploying software-defined networking (SDN) components that rely on dependable TAC backing.

Technical Details of Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service Software Support S20128

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service Software Support S20128

• Confirm eligibility and account readiness: Ensure your organization holds an active ExtremeWorks software license and that the S20128 service contract is associated with your customer profile. This step helps TAC locate your entitlement quickly and prevents delays during activation or escalation.
• Initiate TAC enrollment: Contact Extreme Networks TAC to initiate the 1-year service subscription. Provide your product SKU (S20128), organizational details, and the scope of coverage you require (24x7 access, on-site support if applicable, or remote assistance only).
• Share environment particulars: Prepare a concise summary of your deployment, including the ExtremeWorks software version, key hardware platforms, network topology, and critical services that rely on the software. This information enables TAC engineers to tailor their guidance and anticipate potential compatibility considerations.
• Activate service in your portal: Once enrollment is confirmed, your account should reflect the 1-year service package. A TAC case routing plan will be established, with defined response times for critical incidents and standard escalation procedures.
• Validate functionality and incident readiness: Perform a quick validation to ensure connectivity to TAC resources, confirm notification preferences (phone, email, portal), and verify that your incident submission workflow is correctly configured for fast, accurate triage when issues arise.

Frequently asked questions

• What exactly does the 1-year service coverage include? The ExtremeWorks Software and TAC - 1 Year Service covers around-the-clock technical assistance from Extreme Networks’ TAC, including phone support, electronic case categorization for streamlined tracking, access to software updates and bug fixes during the contract period, and 24x7 response and guidance to help maintain network performance and reliability.
• Is this service compatible with existing ExtremeWorks licenses? Yes. This service is designed to complement and extend your current ExtremeWorks software investments by providing ongoing TAC access and support throughout the 12-month term, with service alignment to your license entitlements and deployment.
• Can I upgrade or extend the service after one year? Extensions or renewals are typically available through the same sales and TAC channels. You can discuss renewal options, updated terms, and any changes to SLAs or coverage with your Extreme Networks account team to ensure continuity of support.
• What is the typical response time for critical issues? Response times are defined by the service level agreement (SLA) chosen at enrollment and are designed to prioritize critical incidents. TAC aims to provide rapid assessment, escalation to engineering if required, and timely recommendations to restore essential services while keeping you informed throughout the process.
• How do I submit a ticket or contact TAC? Tickets can be initiated through the Extreme Networks customer portal, by phone, or via email as configured in your service profile. The electronic service sub-type helps route issues efficiently, ensuring the right engineers handle the right problems and that you receive consistent updates.