Extreme Networks ExtremeWorks Software and TAC – 1 Year Service (TAC OS H34079)

The Extreme Networks ExtremeWorks Software and TAC – 1 Year Service provides a comprehensive support package designed for enterprise environments that demand reliability, rapid problem resolution, and ongoing software optimization. This 1-year plan pairs access to ExtremeWorks software and licensing with 24x7 Technical Assistance Center (TAC) support, ensuring your network issues are addressed promptly and professionally. With multi-channel communications, proactive guidance, and continuous software updates, this service helps you maintain peak network performance, minimize downtime, and protect your investment in Extreme Networks technology. Whether you’re deploying new features, upgrading firmware, or resolving complex interoperability challenges, this offering delivers the expertise you need when it matters most.

• Round-the-clock support: 24x7 technical phone support ensures you can reach an experienced network engineer at any time, reducing mean time to repair and helping you keep critical services online. This continuous access is especially valuable for operations running in multiple shifts, across global time zones, or during peak demand periods when quick guidance is essential.
• Direct TAC access for rapid resolution: You gain direct connection to Extreme Networks’ Technical Assistance Center (TAC) engineers who specialize in ExtremeWorks software and its integration with your network. This focused expertise accelerates problem diagnosis, accelerates troubleshooting steps, and improves the likelihood of a fast, effective resolution for complex issues that require in-depth product knowledge.
• Software updates, patches, and security fixes: Regular, scheduled software updates and security patches are included to keep your environment current and resilient against emerging threats. With proactive maintenance, you benefit from bug fixes, performance improvements, and compatibility updates that help prevent regressions and ensure new features operate as designed.
• Comprehensive case management and proactive communication: Each issue is tracked with a structured ticketing process, clear milestones, and proactive status updates. You’ll receive transparent visibility into progress, next steps, and expected timelines, enabling better planning and coordination with your IT teams.
• Flexible communication channels and remote assistance: In addition to phone support, electronic service channels—including secure ticketing and remote assistance—provide alternative ways to engage TAC. This flexibility accommodates different workflows, enabling teams to submit issues through portals or messages when voice contact isn’t ideal, while still receiving the same high level of technical support.

Technical Details of Extreme Networks ExtremeWorks Software and TAC - 1 Year Service

• Service duration: 1 year from activation, delivering a fixed period of access to TAC support, software updates, and related services designed to align with typical enterprise maintenance cycles.
• Support coverage: 24x7 technical phone support combined with electronic service channels to ensure you have multiple paths to obtain assistance, regardless of time or location.
• Included benefits: Access to Extreme Networks TAC engineers, ongoing software updates and patches for ExtremeWorks software, feature guidance, best-practice recommendations, and structured case management with clear escalation paths.
• Delivery method: Electronic activation and provisioning of service tied to your Extreme Networks account, with responsive escalation and remote support capabilities as part of the package.
• Compatibility and scope: Designed to work within the ExtremeWorks ecosystem, supporting software and related infrastructure within Extreme Networks deployments to optimize interoperability and performance across devices and software components.

How to install Extreme Networks ExtremeWorks Software and TAC – 1 Year Service

Note: This service is focused on support, updates, and access to TAC rather than a traditional software installation. To maximize value, follow these practical steps to activate and begin benefiting from the package:

• Step 1: Verify eligibility and account readiness: Ensure your account with Extreme Networks is active and that the ExtremeWorks software license entitlements are associated with your customer profile. If you’re transitioning from another support tier, confirm the activation date and service level to align expectations.
• Step 2: Access the Extreme Networks support portal: Log in to the customer portal using your registered credentials. If you don’t have access, contact your account manager to establish roles, contact preferences, and notification settings for TAC communications.
• Step 3: Activate TAC-enabled services: In the portal, locate the ExtremeWorks Software and TAC – 1 Year Service item and initiate activation. This links your environment to TAC and configures routing for ticketing, escalation, and remote assistance capabilities.
• Step 4: Confirm software versions and license provisioning: Review current software versions, available updates, and license entitlements. If updates are recommended, plan a maintenance window and coordinate with TAC if needed for guidance during the upgrade process.
• Step 5: Configure notification preferences: Set up preferred contact methods, regional TAC hotlines, and escalation contacts. Ensure you’ve specified on-call personnel and appropriate rotation to receive timely alerts about critical issues.
• Step 6: Initiate support when needed: For issues, open a TAC case via phone or secure ticketing through the portal. Include relevant diagnostics, logs, and a concise description to expedite triage and routing to the most suitable TAC engineer.

Frequently asked questions

• Q: What exactly is included in the Extreme Networks ExtremeWorks Software and TAC – 1 Year Service? A: The package includes 1 year of TAC-based technical support, access to ExtremeWorks software updates and patches, multi-channel support including 24x7 phone assistance and electronic ticketing, and structured case management to ensure clear communication and timely resolutions.
• Q: Is 24x7 support guaranteed for all issue severities? A: Yes, the service provides 24x7 technical support availability, with priority handling for critical incidents and appropriate escalation paths to ensure rapid responses for urgent network problems.
• Q: Are software updates included? A: Yes, ongoing software updates, patches, and security fixes are included as part of the service, helping to protect your environment and improve functionality over the contract period.
• Q: How can I contact TAC? A: TAC can be reached via phone as well as secure electronic ticketing through the Extreme Networks customer portal. Depending on your region, there may be additional channels, but both voice and electronic avenues are supported.
• Q: Can I renew after the first year? A: Renewal options are available through your account manager or the sales team. Terms may vary, and pricing can be updated based on your current environment and support needs at the time of renewal.
• Q: Do I need to install anything to use this service? A: This offering is primarily a support and maintenance package rather than a standalone install. You will activate the service within your Extreme Networks portal and leverage TAC for assistance with your existing ExtremeWorks software and hardware ecosystem.