ExtremeWorks Software and TAC - 1 Year Service (Tac OS H34733)

Maximize uptime, protect your investment, and accelerate network reliability with Extreme Networks' ExtremeWorks Software and TAC - 1 Year Service. This comprehensive offering pairs the power of ExtremeWorks software with continuous access to the company’s Technical Assistance Center (TAC), giving your team round-the-clock expertise to triage incidents, optimize configurations, and accelerate issue resolution. Designed for enterprise networks that demand high availability, predictable budgeting, and proactive support, the ExtremeWorks Software and TAC service helps you reduce downtime, improve service levels, and extend the value of your investment. The 1-year service is crafted to align with typical deployment lifecycles, renewal planning, and capacity growth, delivering a stable foundation for ongoing operations. A core component—Electronic Protection—adds resilience by ensuring you receive essential updates and patches that safeguard software integrity and performance. With 24x7 coverage plus convenient phone support, you gain dependable assistance whenever you need it, giving you peace of mind and the confidence to evolve your network without fear of surprises.

• 24x7 technical support and TAC access
• Electronic protection to safeguard your investment and increase reliability
• Phone support for dependable efficiency and peace of mind
• One-year service coverage supporting your Extreme Networks deployment
• Enhanced client service with expert guidance and timely escalation

Technical Details of ExtremeWorks Software and TAC - 1 Year Service

• Service type: TAC (Technical Assistance Center) support for Extreme Networks environments
• Coverage: 1 year from date of purchase for ExtremeWorks software and TAC service
• Support level: 24x7 technical support with access to phone-based assistance
• Electronic protection: updates, patches, and proactive protection to extend software life
• Client experience: enhanced service with streamlined responses and expert guidance from Extreme Networks

How to install ExtremeWorks Software and TAC - 1 Year Service

Note: For services like TAC, installation typically means activating the service, enabling TAC access, and ensuring notifications and contact points are configured. Follow these steps to get started quickly and securely:

• Verify eligibility and confirm SKU H34733 aligns with your Extreme Networks environment and ExtremeWorks software version
• Log in to your Extreme Networks customer portal or partner portal and navigate to the ExtremeWorks Software and TAC - 1 Year Service product
• Activate the service by entering the SKU, completing the required billing or entitlement steps, and saving the activation record
• Configure TAC contact preferences and escalation routes so critical incidents reach the right engineering team promptly
• Test service connectivity by submitting a test incident or request to TAC and validate that you receive acknowledgment and next steps

After activation, you can expect a streamlined onboarding experience that aligns with enterprise change management practices. The ExtremeWorks Software and TAC service is designed to integrate with your existing service desk workflows, enabling rapid ticket creation, automatic escalation based on incident severity, and proactive notifications when new software updates or patches are released. With TAC on your team, you’ll benefit from diagnostic guidance, best-practice recommendations, and escalation to senior engineers when complex issues arise. This approach helps minimize mean time to repair (MTTR), maintain optimal performance, and ensure your network remains aligned with evolving security and compliance requirements. In addition, the Electronic Protection component provides ongoing value through timely software updates and reliability improvements, helping you stay current with the latest features and protections without interrupting day-to-day operations.

Frequently Asked Questions

• What is included in ExtremeWorks Software and TAC - 1 Year Service?

  It includes 24x7 technical support, access to the Extreme Networks Technical Assistance Center (TAC), phone support, and electronic protection intended to safeguard your software investment for one year.

• How long does the service last?

  The service provides one year of coverage from the date of purchase, after which terms and renewal options would apply as per Extreme Networks’ policy.

• How do I contact TAC?

  Access to TAC is provided as part of the service, with 24x7 availability. Customers can reach TAC via phone for immediate assistance or through the online support portal for case creation and status updates.

• What does Electronic Protection mean?

  Electronic Protection refers to the protective measures included with the service that help safeguard your investment by providing software updates, patches, and reliability enhancements to keep your system running smoothly.

• Who is this service designed for?

  This service is designed for organizations using Extreme Networks' ExtremeWorks software who require round-the-clock technical support and proactive protection to maintain uptime and performance across their network.