Fortinet Engineer Premium Service - 3 Year - On-site Support

Experience unparalleled Fortinet coverage with the Fortinet Engineer Premium Service for 3 years of on-site technical support. This premium program delivers seasoned Fortinet engineers who assess, optimize, and advance your security infrastructure right where you operate, reducing downtime and accelerating incident resolution. With included RMA (Return Material Authorization) services, proactive maintenance, and direct access to Fortinet expertise, your network stays secure, compliant, and performing at its best.

• On-site engineering visits ensure rapid fault isolation and remediation; a Fortinet-certified engineer arrives to perform hands-on diagnostics, verify hardware health, review logs, confirm policy alignment, and implement proven remediation steps to restore secure operation quickly; this reduces business disruption and keeps your security posture intact across core Fortinet devices.
• Three-year comprehensive coverage that locks in service levels, strengthens SLA commitments, prioritizes scheduling for critical incidents, and provides consistency for IT teams managing evolving security environments across Fortinet gateways, FortiGate firewalls, FortiAnalyzer, FortiManager, FortiSwitch, and related products.
• Return Material Authorization (RMA) service included for rapid hardware replacements; the engineer coordinates with Fortinet supply chain to authorize, ship, and replace defective components on-site or with next-day delivery, accompanied by testing and verification to ensure seamless continuity and reduced downtime during hardware failures.
• Certified Fortinet engineers bring vendor-specific expertise across FortiOS, FortiGuard security services, and a broad portfolio of Fortinet products; they tailor configurations, optimize security policies, conduct health checks, and help with policy baselining to align with your organization’s risk profile and regulatory requirements.
• Peace of mind and predictable budgeting come from transparent pricing, clearly defined service levels, and proactive support that anticipates maintenance needs; the program includes periodic health reviews, performance metrics, and strategic guidance on firmware upgrades, capacity planning, and security enhancements to support long-term growth.

Technical Details of Fortinet Engineer Premium Service - 3 Year - Service

• Service Type: On-site Fortinet Engineer Premium Service
• Duration: 3 Years
• Support Model: On-site technical support with proactive optimization and advisory services
• RMA Service: Included Return Material Authorization for rapid hardware replacements
• Primary Benefit: Minimize downtime, maximize uptime, and maintain robust security posture across Fortinet deployments

How to install Fortinet Engineer Premium Service

• Verify eligibility and purchase the Fortinet Engineer Premium Service - 3 Year - Service; confirm coverage under your Fortinet account and align with existing contract terms.
• Schedule the initial on-site visit with Fortinet-certified engineers, providing site details, device inventory, serial numbers, and current support arrangements to optimize the first engagement.
• Prepare your Fortinet devices by collecting model information, firmware versions, and existing security policies to enable a productive on-site session and faster remediation.
• During the on-site visit, the engineer diagnoses issues, optimizes configurations, validates failover and backup paths, and aligns security policies with your risk posture and compliance needs.
• After the visit, maintain ongoing support through Fortinet’s customer portal, receive recommended improvements, and schedule follow-up visits or reviews as your environment evolves.

Frequently asked questions

• Q: What does Fortinet Engineer Premium Service include? A: The service provides on-site engineering for a 3-year period, proactive optimization, RMA support for hardware replacements, and dedicated Fortinet expertise to minimize downtime and uphold security performance.
• Q: How fast is on-site support? A: Response times are prioritized for premium customers; on-site visits are scheduled based on issue criticality, with accelerated scheduling for high-impact incidents and during planned maintenance windows.
• Q: Does this service cover all Fortinet products? A: The service is designed to support a broad range of Fortinet devices within enterprise deployments; specific coverage depends on contract terms and the product lineup in your environment.
• Q: What is RMA service? A: RMA service enables rapid replacement of defective hardware or components, coordinated through Fortinet, to preserve security functionality with minimal business disruption.
• Q: How do I manage or renew this service? A: Use Fortinet’s customer portal to manage, renew, or update service levels, and work with your Fortinet representative to adjust coverage as your network grows or changes.