Fortinet FortiCare Comprehensive Support - Extended Service - 5 Year - Service

Enhance your network security infrastructure with the Fortinet FortiCare Comprehensive Support - Extended Service - 5 Year. This premier service is designed to empower organizations to maximize their investments in Fortinet products while ensuring that they receive unparalleled technical support from a dedicated team of experts. When you choose FortiCare, you're not just purchasing a service; you're gaining a trusted partner in your cybersecurity journey.

• Access to Expert Support: With FortiCare, you gain access to a vast pool of over 1,800 technical support experts who are available 24/7. This ensures that any challenges or queries you encounter are resolved promptly and efficiently, resulting in minimal downtime for your operations.
• Flexible Service Levels: Fortinet offers three distinct support options—Essential, Premium, and Elite—tailored to meet the diverse needs of enterprises. The Elite service provides an impressive 15-minute response time for critical product families, ensuring that your business continuity is always maintained.
• Advanced Parts Replacement: The Next Business Day - Advance Parts Replacement service guarantees fast and reliable hardware replacement whenever needed. This feature enhances your operational efficiency and reduces the risk of extended downtime due to hardware failures.
• Email Support Service: The included email support service gives you direct access to the Fortinet support team, allowing you to resolve technical problems swiftly and efficiently. This ensures that you have expert help at your fingertips whenever you need it.
• Long-Term Reliability: The 5-year service duration of FortiCare Comprehensive Support provides you with peace of mind, knowing that your network security support is reliable, consistent, and accessible for an extended period, resulting in accurate and dependable performance of your Fortinet products.

Technical Details of the Product

The Fortinet FortiCare Comprehensive Support service includes:

• Access to a global network of support professionals available 24/7.
• Tailored service levels suitable for different device and business needs.
• Next Business Day - Advanced Parts Replacement for hardware reliability.
• Email support for streamlined problem resolution.
• Up to 15-minute response times with the Elite service option.
• Flexible add-ons, including enhanced SLAs to fit your organizational requirements.

How to Install

Installing Fortinet FortiCare Comprehensive Support is straightforward:

1. Purchase the FortiCare Comprehensive Support service for your Fortinet products.
2. Upon purchase, you will receive an activation code or link via email.
3. Follow the instructions provided in the email to activate your FortiCare service online.
4. Once activated, you can immediately start using the support services, including access to the expert team and email support.
5. For hardware replacement, ensure to keep your device details handy for swift processing.

Frequently Asked Questions

What is included in the FortiCare Comprehensive Support? The FortiCare Comprehensive Support includes 24/7 access to technical support experts, flexible service levels, advanced parts replacement, and email support for resolving issues efficiently.

How does the Next Business Day Parts Replacement work? Next Business Day - Advance Parts Replacement means that if your hardware fails, Fortinet will ship replacement parts to you within the next business day, minimizing downtime and ensuring operational continuity.

Can I customize my support level for different devices? Yes, Fortinet allows you to procure different levels of service for different devices based on their specific availability needs, providing you with tailored support solutions.

Is there a contract requirement for the 5-year service duration? Yes, the 5-year service duration typically involves a contract that outlines the terms and conditions of the FortiCare Comprehensive Support service.

What if I need immediate assistance? With the Elite service, you can expect a response time of 15 minutes for critical issues, ensuring that you receive immediate assistance when it matters the most.