Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 1 Year

FortiCare Technical Support helps thousands of enterprises maximize the value of their Fortinet deployments. This Extended Service renewal delivers per-device, comprehensive assistance from Fortinet’s global team, ensuring operational reliability, faster issue resolution, and ongoing optimization of your security infrastructure. With access to 1,800+ Fortinet experts, customers gain proactive guidance, timely software and firmware updates, and robust escalation paths designed to keep networks secure, compliant, and performing at peak levels. FortiCare Comprehensive Support is engineered to protect your Fortinet investment, minimize downtime, and accelerate time-to-value across your security stack.

• Per-device coverage — FortiCare Comprehensive Support is a per-device service, ensuring each Fortinet appliance in your environment receives dedicated, expert attention to maximize uptime and performance.
• Access to 1,800+ Fortinet experts — Benefit from a vast pool of seasoned professionals who can guide configuration, troubleshoot complex issues, and provide best-practice recommendations for your security architecture.
• Proactive updates and optimization — Stay ahead with timely firmware and software updates, security advisories, and optimization guidance to help you maintain a resilient, up-to-date defense against evolving threats.
• Escalation and rapid problem resolution — A structured escalation path supports faster turnaround on critical incidents, reducing downtime and preserving business continuity.
• Renewal-focused continuity — The Extended Service renewal ensures uninterrupted support coverage, helping you maintain ongoing protection and service levels without gaps in eligibility.

Technical Details of Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 1 Year - Service

• Coverage duration: 1-year renewal period for Fortinet FortiCare Comprehensive Support, per device in your deployment.
• Support scope: Technical support coverage for Fortinet devices and related Fortinet software, subject to terms, with access to Fortinet experts for troubleshooting and guidance.
• Delivery model: Remote, case-based support with structured escalation and proactive guidance from Fortinet specialists.
• Access channels: Support through Fortinet’s global support network via approved channels and your Fortinet partner or reseller, as applicable.
• Notes on specifications: Exact specifications, service levels, and eligibility may vary by SKU/UPC; refer to the Synnex product page for UPC/SKU-specific details.

How to activate and use Fortinet FortiCare Comprehensive Support

FortiCare renewal does not require a traditional software installation. Activation is tied to your Fortinet equipment and your authorized partner or reseller. To begin, verify device eligibility, confirm renewal terms, and ensure your Fortinet account is linked to the correct devices in your environment. Once activated, you can access FortiCare Support via the designated support channels, open and track cases, and leverage the Fortinet knowledge base, best-practice guides, and proactive advisories provided through the service.

Recommended steps to ensure seamless activation and continued coverage:

• Confirm the devices covered by the renewal, including serial numbers and model types.
• Provide renewal contract details or purchase order information to your Fortinet partner or reseller responsible for the FortiCare renewal.
• Verify that the devices are registered in your Fortinet account and linked to the correct customer profile.
• Ensure communication preferences are set to receive updates, advisories, and escalation notices from Fortinet support.
• Access the FortiCare portal or your partner’s support portal to validate active coverage and open the first renewal-case if needed.

Frequently asked questions

• What is FortiCare Comprehensive Support – Extended Service (Renewal)? It is a one-year renewal of Fortinet’s per-device technical support, providing access to Fortinet’s global team of experts for troubleshooting, guidance, and updates to help maximize the value and uptime of Fortinet devices in your environment.
• How is the service delivered? The service is delivered remotely through Fortinet’s support channels, with escalation pathways to Tier 1–3 experts as needed, and ongoing guidance to optimize configuration and performance.
• Is this service per-device? Yes. FortiCare Comprehensive Support is a per-device service, so each Fortinet appliance you own or manage is eligible for dedicated support under the renewal.
• Do I need to install anything to activate the renewal? No installation is required. Activation is linked to your devices and account through your authorized Fortinet partner or reseller, and coverage begins on the renewal activation date.
• What if my devices have different SKUs or UPCs? Availability and specifics may vary by SKU/UPC. Check the Synnex product page for SKU-level details and ensure the renewal aligns with each device’s unique identifier.