Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 1 Year - Service is an essential resource for enterprises that rely on Fortinet's advanced security solutions. This service is meticulously designed to provide unparalleled technical assistance, ensuring that organizations can make the most of their Fortinet products for optimal performance and enhanced security. With a dedicated team of over 1,800 experts available 24/7, FortiCare empowers your business by minimizing downtime and maximizing productivity. By choosing FortiCare, you secure a partnership that emphasizes efficient operations and tailored maintenance support.

• 24/7 Global Technical Support: Gain round-the-clock access to expert assistance, ensuring any issues are addressed promptly to minimize downtime and boost productivity.
• Flexible Add-Ons: Customize your support experience with enhanced service level agreements (SLAs) and premium hardware replacement options, tailored to meet your enterprise needs.
• Multiple Support Options: Choose from FortiCare Essential, Premium, and Elite services, allowing your organization to select the perfect support level for each device based on their availability requirements.
• Rapid Response Times: Benefit from the Elite service that guarantees 15-minute response times for critical products, ensuring smooth operations and minimal disruption.
• Next Business Day Parts Replacement: Experience high efficiency with our parts service, providing fast, reliable, and cost-effective responses to hardware issues, keeping your systems optimally maintained.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Per-device support
• Available Service Levels: Essential, Premium, Elite
• Response Times: Standard and 15-minute options with Elite service
• Parts Replacement: Next Business Day Advance Parts Replacement
• Support Availability: 24x7 across global locations

How to Install

1. Purchase the FortiCare Comprehensive Support plan for your Fortinet devices.
2. Activate your service by logging into your Fortinet account or contacting your Fortinet representative.
3. Assign support coverage based on your selected service level (Essential, Premium, or Elite).
4. Ensure your devices are registered under your Fortinet account for seamless support access.
5. Contact Fortinet support for any technical assistance needed, and enjoy the peace of mind that comes with comprehensive support.

Frequently Asked Questions

• Q: What is included in the FortiCare Comprehensive Support?
  A: The FortiCare Comprehensive Support includes 24/7 technical support, flexible add-ons, hardware replacement services, and access to expert assistance tailored to your needs.
• Q: Can I choose different service levels for different devices?
  A: Yes, you have the flexibility to select varying levels of service (Essential, Premium, or Elite) based on the availability and criticality of each device.
• Q: How quickly can I expect a response from support?
  A: With the Elite service option, you can expect a response within 15 minutes for key product families; other service levels may have standard response times.
• Q: What does the Next Business Day Parts Replacement mean?
  A: This service ensures that any hardware issues are addressed with a replacement part delivered by the next business day, maximizing your system's uptime.
• Q: Is the service available globally?
  A: Yes, FortiCare provides global support, ensuring that enterprises anywhere in the world can access expert assistance whenever needed.