Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 3 Year - Service

Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 3 Year - Service is designed to elevate your cybersecurity infrastructure through unparalleled support and reliability. This comprehensive service not only safeguards your investment but also enhances the efficiency of your Fortinet products. With 24/7 access to expert assistance and a commitment to next business day service, Fortinet FortiCare ensures you can focus on your core business without worrying about your network security.

• 24/7 Access to Expert Support: Gain peace of mind with continuous access to Fortinet’s knowledgeable support team, ready to assist you anytime, day or night.
• Next Business Day Parts Replacement: Experience minimal downtime with our advance parts replacement service, ensuring timely completion of repairs and maximum productivity.
• Service Depot Location: Enjoy improved usability with our strategically located service depots, providing convenient access to replacement parts and equipment.
• Comprehensive Phone Support: Depend on our reliable phone support service that allows for direct and efficient communication for troubleshooting and resource management.
• Extended 3-Year Coverage: Secure your network’s reliability and performance with a three-year service duration, ensuring long-term support and precision results.

Technical Details of Fortinet FortiCare Comprehensive Support

- Service Type: Comprehensive Support
- Service Duration: 3 Years
- Support Availability: 24/7
- Response Time: Next Business Day for replacement parts
- Service Depot Locations: Multiple, for enhanced accessibility
- Phone Support: Available round-the-clock
- Coverage: All Fortinet hardware and software products

How to Install

Installing Fortinet FortiCare Comprehensive Support is straightforward. Begin by purchasing the service through your preferred Fortinet reseller or directly from the Fortinet website. After your purchase, you will receive a confirmation email with a unique support ID. Next, register your service by logging into the Fortinet support portal and entering the provided support ID. Once registered, you can immediately access the various support resources available, including phone support, knowledge base articles, and service depot information for parts replacement.

Frequently Asked Questions

1. What does the Fortinet FortiCare service include?
The service includes 24/7 technical support, next business day advance parts replacement, and access to a service depot for improved parts management.
2. How do I renew my FortiCare service?
Renewals can be completed through your Fortinet account or by contacting your authorized Fortinet reseller. You will need your existing support ID for the renewal process.
3. Is the support available for all Fortinet products?
Yes, Fortinet FortiCare Comprehensive Support covers all Fortinet hardware and software products, ensuring complete protection for your systems.
4. What happens if I experience a hardware failure?
In the event of hardware failure, you can contact Fortinet support for immediate assistance. The next business day parts replacement service will ensure minimal disruption to your operations.
5. Can I access support resources online?
Yes, once your service is registered, you can access a wealth of online resources, including documentation, FAQs, and community forums through the Fortinet support portal.