Description
The Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 3 Year - Service is the ideal solution for businesses seeking robust network security and exceptional support. This comprehensive service is tailored to protect your Fortinet investments while significantly improving the reliability and productivity of your devices. Featuring round-the-clock customer support and next business day service options, you can trust that your network is in capable hands. By choosing this service, you ensure the seamless operation of your systems, maintaining your business's integrity and performance.
- Comprehensive 24 x 7 Support: Enjoy uninterrupted access to expert support, ensuring that your technical queries and issues are handled promptly at any hour of the day or night.
- Next Business Day Parts Replacement: Minimize downtime with our rapid parts replacement service that guarantees delivery of necessary components within one business day, keeping your operations on track.
- Service Depot Advantage: Take advantage of our dedicated service depot location for efficient service and support, ensuring quicker resolutions and enhanced usability of your Fortinet devices.
- Enhanced Reliability: We focus on providing dependable parts and support, ensuring your systems operate at peak performance and significantly reducing the risk of failures.
- Three-Year Commitment: Benefit from a full three years of comprehensive support and service, allowing you to enjoy long-term peace of mind and maximum operational efficiency.
Technical Details of Product
This service includes:
- 24 x 7 x Next Business Day Support
- Service Depot Access
- Advanced Parts Replacement
- Comprehensive Phone Support
- Three-Year Renewal Period
How to Install
To take advantage of the Fortinet FortiCare Comprehensive Support:
- Purchase your service renewal directly through an authorized Fortinet partner or through the Fortinet website.
- Once purchased, you will receive a confirmation email containing your service key and instructions.
- Log into your Fortinet account and navigate to the support section to register your service key.
- Follow the on-screen instructions to complete the registration process.
- If you require assistance, contact Fortinet support for guidance.
Frequently Asked Questions
- What is included with the FortiCare Comprehensive Support? The service includes 24/7 support, next business day parts replacement, access to a service depot, and phone support, all designed to enhance the reliability and performance of your Fortinet devices.
- How does the next business day parts replacement work? If a part needs replacement, you can request it through support, and we will ship a replacement part to you by the next business day to minimize downtime.
- Can I renew my FortiCare support? Yes, you can renew your FortiCare support service before it expires to ensure continuous coverage and support for your Fortinet products.
- How do I contact support if I need assistance? You can reach the Fortinet support team via phone or by submitting a support ticket through your Fortinet account portal.
- Is there a limit to the number of support requests I can make? There is no limit to the number of support requests you can make under the FortiCare Comprehensive Support plan; we are here to assist you whenever you need help.
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