Fortinet FortiCare Plus Advanced Services Ticket Handling - Extended Service (Renewal) - 3 Year

Maximize uptime and security performance across your Fortinet environment with Fortinet FortiCare Plus Advanced Services Ticket Handling. This 3-year renewal provides enterprise-grade support focused on rapid issue resolution, proactive service management, and dependable hardware replacement. Built for organizations that rely on FortiGate firewalls and Fortinet security solutions, this extended service delivers 24/7 access to specialized engineers, streamlined ticket handling, and the peace of mind that comes from a robust service partnership. Whether you’re expanding your Fortinet footprint, migrating firmware, or maintaining complex security deployments, FortiCare Plus Advanced Services keeps your security stack resilient, compliant, and optimized for today’s evolving threat landscape. By combining advanced ticket handling with dependable parts and exchange options, this renewal helps you reduce downtime, shorten mean time to repair, and protect critical network operations with consistent support performance year after year.

• 24/7 technical support with priority ticket handling to accelerate resolution for critical security incidents and performance issues.
• Next Business Day hardware replacement to minimize downtime and keep security workloads available during outages.
• Depot-based service and ready availability of replacement parts, enabling fast turnaround for component failures.
• Advanced Services ticket handling that delivers proactive case management, faster escalations, and experienced Fortinet engineers guiding resolution.
• 3-year renewal coverage designed to align with long-term security planning, budgeting stability, and seamless model compatibility across Fortinet devices and firmware generations.

Technical Details of Fortinet FortiCare Plus Advanced Services Ticket Handling - Extended Service (Renewal) - 3 Year - Service

• Service type: Fortinet FortiCare Plus Advanced Services with Ticket Handling (Extended Service) for renewal.
• Contract length: 3 years from the renewal activation date.
• Support availability: 24 hours per day, 7 days per week, global coverage for supported devices.
• Response and handling: Priority ticket routing with escalation professionals trained on Fortinet architectures and firmware.
• Hardware replacement: Next Business Day hardware replacement when coverage requirements are met and parts are available.
• Service delivery model: Depot-based and exchange options to speed up fault resolution and minimize service interruption.
• Parts inclusion: Replacement parts included as part of the service once eligibility is confirmed under the renewal terms.
• Device compatibility: Applies to eligible Fortinet devices and FortiCare-enabled services within the contract scope; cross-model coverage is supported where specified.
• Activation and administration: Managed through Fortinet’s care portal or authorized reseller channels; renewal terms bind to eligible devices and existing FortiGate ecosystems.

How to install Fortinet FortiCare Plus Advanced Services Ticket Handling

Because FortiCare Plus Advanced Services Tickets Handling is a renewal-based service, “installation” refers to activating and linking the renewal to your Fortinet devices and ensuring ongoing support alignment. Use these practical steps to apply the renewal to your environment and prepare for continued, optimized support:

• Step 1: Gather all relevant device identifiers (serial numbers) and current FortiCare or maintenance contract details to confirm eligibility for renewal.
• Step 2: Log in to the Fortinet Customer Care Portal or coordinate with your Fortinet authorized reseller to initiate the renewal activation.
• Step 3: Attach the renewal to the appropriate Fortinet devices in your inventory, ensuring that the service scope matches the devices’ models and firmware versions.
• Step 4: Verify that 24/7 support and Next Business Day hardware replacement are enabled for the covered devices, and review any site-specific service-level preferences with Fortinet support.
• Step 5: Save confirmation details, note the renewal effective dates, and set reminders for upcoming renewals to maintain uninterrupted coverage.

Frequently asked questions

• Q: What does Fortinet FortiCare Plus Advanced Services Ticket Handling cover as part of this renewal? A: It provides 24/7 access to technical support, advanced ticket handling, Next Business Day hardware replacement, depot-based service, and replacement parts to support Fortinet devices under the renewal terms.
• Q: How long is the renewal term? A: The renewal is for 3 years from activation, designed to offer long-term coverage and budgeting stability for Fortinet deployments.
• Q: What happens if a hardware component fails? A: If eligible under the renewal, Next Business Day hardware replacement is provided, with depot-based service and replacement parts to accelerate repair and restore operations.
• Q: Can the renewal cover multiple Fortinet devices? A: Yes. The FortiCare Plus Advanced Services renewal is designed to extend support across a range of Fortinet devices within the contract’s scope, subject to device eligibility and license alignment.
• Q: How do I activate or renew this service? A: Activation typically occurs through the Fortinet Customer Care Portal or via an authorized Fortinet reseller. The renewal is linked to eligible devices, and you’ll receive confirmation with the renewal dates and coverage details.