Description
The Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) is an essential support solution tailored for businesses that depend on Fortinet products for their security and networking needs. With this service, you gain peace of mind knowing your technical issues will be resolved quickly and efficiently. Designed for a duration of three years, this service ensures that you receive uninterrupted support and assistance whenever required.
- 24/7 Support: Experience continuous access to our highly trained technical experts, ready to assist you anytime, day or night, ensuring your operations are always supported.
- Next Business Day Service: Our advanced parts replacement service guarantees that you will receive necessary replacement components the very next business day, reducing downtime and enhancing productivity.
- Reliable Parts Replacement: With our dedicated service depot, expect quick and dependable parts replacement, allowing your systems to resume efficient operation without delays.
- Cost-Effective Solutions: Enjoy fast, reliable service that not only provides high-quality support for your Fortinet products but also helps you save money in the long run.
- Extended 3-Year Coverage: This service plan spans three years, ensuring maximum efficiency and allowing you to focus on your core business activities while we handle the technical challenges.
Technical Details of the Product
- Service Type: Extended Service (Renewal)
- Duration: 3 Years
- Support Availability: 24/7
- Response Time: Next Business Day for Parts Replacement
- Service Depot: Available for efficient parts handling
How to Install
To utilize the Fortinet FortiCare plus Advanced Services, follow these simple steps:
- Purchase the service renewal either through the Fortinet website or from an authorized reseller.
- After purchasing, you will receive confirmation via email with instructions on how to activate your service.
- Log in to your Fortinet account and navigate to the support section to activate your service.
- Follow the prompts to link your Fortinet products with your new service.
- If you require assistance, don't hesitate to contact Fortinet’s support team for help with the installation process.
Frequently Asked Questions
- What is included in the Fortinet FortiCare plus Advanced Services? This service encompasses 24/7 technical support, Next Business Day parts replacement, and access to our service depot for efficient handling of parts.
- How do I renew my Fortinet FortiCare plus Advanced Services? You can renew your service online through the Fortinet website or by contacting your authorized reseller for assistance.
- What happens if I encounter a problem outside of business hours? Our 24/7 support allows you to reach out for assistance at any time, ensuring that your issues are addressed promptly.
- How fast can I expect parts replacement? Our Next Business Day service guarantees that your replacement parts will arrive the next business day, minimizing any downtime.
- Is there a limit to the number of support tickets I can open? No, there is no limit to the number of support tickets you can generate; our team is here to assist you with every issue you may face.
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