Description
The Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service is an essential support solution designed for organizations that rely on Fortinet’s robust security products. With this service, businesses can maximize their investment in Fortinet technologies, ensuring optimal performance and minimum downtime. FortiCare offers peace of mind with round-the-clock technical support, access to a wealth of expertise, and flexible service options tailored to meet the diverse needs of enterprises.
- Comprehensive Technical Support: Gain access to over 1,800+ technical experts who ensure efficient and effective operations and maintenance of your Fortinet solutions.
- 24x7 Global Support: Available anytime, anywhere, our support team is ready to assist you with any issues you may encounter, ensuring your systems are always operational.
- Flexible Service Levels: Choose from three tailored per-device support options—Essential, Premium, and Elite—to best meet your organization’s availability needs.
- Rapid Response Times: The Elite service tier boasts 15-minute response times for key product families, allowing for swift resolution of critical issues.
- Next Business Day Parts Replacement: Enjoy reliable Next Business Day service for parts replacement, ensuring minimal disruption to your operations.
Technical Details of Fortinet FortiCare plus Advanced Services
- Service Duration: 5 Years
- Support Options: Essential, Premium, Elite
- Technical Personnel: 1,800+ experts available
- Service Availability: 24/7 global support
- Response Time: Up to 15 minutes for Elite service
- Parts Replacement: Next Business Day service
How to Install FortiCare Service
To install and activate your FortiCare plus Advanced Services, follow these simple steps:
- Purchase the Fortinet FortiCare plus Advanced Services Ticket Handling package.
- Receive your service confirmation and activation key via email.
- Log into your Fortinet customer portal.
- Navigate to the 'Support' section and enter your activation key to register your service.
- Review the service options available to you and configure your support preferences as needed.
- Start utilizing your FortiCare support services and reach out to technical experts whenever required.
Frequently Asked Questions
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What is the difference between Essential, Premium, and Elite support?
Essential provides basic support, Premium offers enhanced service levels, while Elite provides the fastest response times for critical needs. -
Can I change my support plan after purchasing?
Yes, you can upgrade or modify your support plan according to your changing needs. -
How do I contact FortiCare support?
You can reach FortiCare support via phone or email, with support available 24/7. -
What should I do if I need hardware replacement?
Request a parts replacement through the support portal, and Next Business Day service ensures you receive your parts promptly. -
Is the service transferable if I change devices?
Yes, your support service can be transferred to new Fortinet devices as per the terms of the service agreement.
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