Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Plus Advanced Services Ticket Handling - Extended Service (Renewal) for 5 Years is an essential solution for organizations seeking comprehensive support and maintenance for their Fortinet products. Designed for maximum efficiency and security, this service guarantees that your enterprise remains resilient and operational with minimal disruptions. With FortiCare, you can expect not just a service, but a dedicated partnership that helps you leverage your Fortinet investments to their fullest potential.

• Comprehensive Support: Gain access to a dedicated team of over 1,800 technical support professionals available 24/7, ensuring that you receive prompt and effective assistance whenever you need it.
• Flexible Service Options: Choose from three different levels of support - Essential, Premium, and Elite - allowing you to tailor the service to meet the unique requirements of your organization and devices.
• Rapid Response Times: The newly launched Elite service offers an impressive 15-minute response time for critical issues, enabling your business to quickly address and resolve challenges and maintain productivity.
• Next Business Day Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service, ensuring that you can quickly recover from hardware failures without extensive downtime.
• Extended Coverage: Secure your investment with a comprehensive 5-year service duration, providing consistent support and adapting to the evolving demands of your business.

Technical Details of the Product

• Service Type: Per-device support service
• Service Duration: 5 Years
• Support Levels: Essential, Premium, Elite
• Response Times: Up to 15 minutes for Elite Service
• Global Technical Support: 24/7 availability
• Parts Replacement: Next Business Day Advance Parts Replacement
• Access to Experts: 1,800+ technical support professionals
• Additional Services: Email support for problem resolution

How to Install

To install the FortiCare Plus Advanced Services Ticket Handling, follow these simple steps:

1. Purchase the FortiCare service from an authorized Fortinet reseller or distributor.
2. Once you have acquired the service, you will receive a service activation code.
3. Log in to your Fortinet account and navigate to the support services section.
4. Enter the activation code to register your device for FortiCare support.
5. Confirm your registration and review the options for service levels that suit your needs.
6. Upon successful registration, you can begin accessing technical support and services immediately.

Frequently Asked Questions

• What is FortiCare? FortiCare is Fortinet’s technical support service that provides comprehensive assistance for maintaining your Fortinet products and ensuring optimal performance.
• What support levels are available? Fortinet offers three support levels: Essential, Premium, and Elite, allowing customers to choose a service level that aligns with their operational needs.
• How quickly can I expect a response? With the Elite service, you can expect a response time of just 15 minutes for critical product issues, while other service levels may have longer response times.
• What happens if I need parts replacement? The Next Business Day Advance Parts Replacement service ensures that you receive replacement parts quickly, minimizing downtime in the event of hardware failure.
• How long does the service last? The FortiCare Plus Advanced Services Ticket Handling - Extended Service is offered for a duration of 5 years, ensuring long-term support for your Fortinet products.