Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

Introducing the Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service. This premium support service is specifically designed for enterprises utilizing Fortinet's cutting-edge security products. With FortiCare, you access a world-class support system that empowers you to maximize your investment in Fortinet's technology. Enjoy unparalleled peace of mind with 24/7 global support and specialized features tailored to meet the unique needs of your organization.

• Comprehensive Technical Support: FortiCare Technical Support connects you to over 1,800 experts dedicated to providing exceptional assistance in the management of Fortinet products.
• 24x7 Global Access: Enjoy around-the-clock support from a global network of professionals, ensuring that your enterprise operations run smoothly at any time of the day.
• Flexible Service Options: Choose from three tailored support levels—Essential, Premium, and the newly launched Elite service, which guarantees a rapid 15-minute response time for critical issues.
• Next Business Day Parts Replacement: Benefit from efficient and timely service with the Next Business Day Advance Parts Replacement, ensuring minimal downtime and increased productivity.
• Long-Term Reliability: With a 5-year service duration, FortiCare not only protects your investment but also provides long-term support and reliability to meet evolving business needs.

Technical Details of the Product

• Service Type: FortiCare plus Advanced Services Ticket Handling
• Service Duration: 5 Years
• Support Levels: Essential, Premium, Elite
• Availability: 24x7 Global Technical Support
• Response Time: 15 minutes for Elite service
• Parts Replacement: Next Business Day Advance Parts Replacement
• Expert Access: 1,800+ technical support professionals

How to Install

To activate your Fortinet FortiCare plus Advanced Services, follow these simple steps:

1. Purchase the service renewal through an authorized Fortinet reseller.
2. Receive your licensing information via email, including a unique activation code.
3. Log in to the Fortinet Customer Service Portal using your credentials.
4. Enter the activation code in the designated area to activate your 5-year service.
5. Once activated, you will receive confirmation of your service status and instructions on how to access support services.

Frequently Asked Questions

• What is FortiCare Technical Support? FortiCare Technical Support is a dedicated service designed for enterprises using Fortinet products, providing access to technical experts and resources for optimal operation and maintenance.
• What are the different levels of FortiCare support? FortiCare offers three levels of support: Essential, Premium, and Elite. Each level is tailored to meet specific needs, with the Elite service offering the fastest response times.
• How does the parts replacement service work? The Next Business Day Advance Parts Replacement service ensures that any faulty parts are replaced quickly, minimizing downtime and maintaining productivity.
• Is FortiCare available globally? Yes, FortiCare provides 24x7 global support, allowing enterprises from various regions to access assistance whenever needed.
• Why is a 5-year service duration beneficial? A 5-year service duration provides long-term assurance and stability, ensuring that your Fortinet products remain supported as your business evolves.