Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

Maximize uptime and protect your Fortinet investments with Fortinet FortiCare plus Advanced Services Ticket Handling. This extended renewal delivers enterprise-grade support across five years on a per-device basis, giving you guaranteed access to Fortinet’s global pool of technical experts and a streamlined ticketing pathway to keep your security infrastructure running smoothly. Whether you’re operating a single-site network or a large, distributed environment, this service is designed to minimize downtime, accelerate issue resolution, and enable proactive guidance from Fortinet’s seasoned professionals.

• Comprehensive per-device coverage: FortiCare Advanced Services Ticket Handling is structured around each covered Fortinet device, ensuring that every critical component—from FortiGate firewalls to FortiAPs and FortiSwitches—receives dedicated, professional support. The renewal option extends this coverage for five years, helping you maintain consistency in service levels across your entire fleet.
• Access to Fortinet’s expert engineering network: With FortiCare, you gain entry to Fortinet’s global team of 1,800+ engineers and security professionals who specialize in troubleshooting, optimization, and best-practice configurations. This access translates into faster diagnostics, informed guidance, and empowered decision-making for complex deployments.
• Advanced ticket handling and escalation: The service places emphasis on efficient ticket intake, rigorous triage, and timely escalation to higher-tier engineers when needed. You’ll benefit from structured case management designed to reduce mean time to resolution (MTTR) and to present clear, actionable remediation paths for even intricate security challenges.
• Proactive operational support: Beyond reactive troubleshooting, FortiCare includes guidance on firmware updates, security hardening, and performance optimizations. Regular recommendations help you stay ahead of vulnerabilities, maintain regulatory compliance, and ensure your Fortinet ecosystem operates at peak effectiveness.
• Renewal-focused continuity for critical environments: The five-year renewal option ensures long-term service continuity, which is essential for networks that require stable, predictable support arrangements. This is especially valuable for organizations with multi-year security roadmaps, audit cycles, and compliance obligations.

Technical Details of Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

• Service type: FortiCare Advanced Services Ticket Handling (Extended Service) with renewal term of five years.
• Coverage model: Per-device FortiCare technical support, applicable to managed Fortinet hardware and related software components within the covered deployment.
• Duration and renewal: Fixed 5-year renewal period, designed to maintain uninterrupted access to Fortinet’s support ecosystem across the entire term.
• Support access: Direct access to Fortinet’s global pool of experts (1,800+ professionals) responsible for diagnosis, guidance, and escalation.
• Ticket handling capabilities: Structured ticket intake, prioritization, escalation workflows, and expert recommendations to facilitate rapid containment and remediation of security issues.
• Scope of guidance: Technical recommendations related to configuration optimization, firmware and software recommendations, and best-practice deployment patterns to maximize device performance and security posture.
• Intended use cases: Ideal for enterprise networks, data centers, branch deployments, and any environment requiring reliable, long-term Fortinet support with a focus on efficient ticket resolution.

How to Install Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

• Verify eligibility: Confirm that your Fortinet devices are enrolled under a FortiCare license or renewal contract and that your Fortinet Support Portal account is active and linked to the correct customer or organization profile.
• Initiate renewal: Engage through your Fortinet sales channel or authorized reseller to initiate the 5-year FortiCare renewal for Advanced Services Ticket Handling. Ensure you reference the exact devices and portfolios to be covered.
• Activate the extension: Once renewal is approved, activate the extended FortiCare coverage in the Fortinet Support Portal and associate each device with the renewal contract so ticket handling and escalation services apply automatically.
• Validate device coverage: Confirm that all intended Fortinet devices—such as FortiGate, FortiAP, FortiSwitch, and related FortiOS components—are correctly registered under the renewed FortiCare entitlement.
• Begin support engagement: With activation complete, submit or route tickets through the Fortinet support channels. Expect structured intake and escalation processes designed to connect you with Fortinet’s 1,800+ experts for rapid resolution.

Frequently Asked Questions

• What is included in FortiCare plus Advanced Services Ticket Handling (Extended Service) renewal? This renewal provides per-device FortiCare technical support with advanced ticket handling, ensuring access to Fortinet’s global expert network for up to five years. It emphasizes efficient ticket intake, escalation, and proactive guidance on configurations, firmware, and security best practices.
• How long does the renewal last? The renewal term is five years from activation, designed to offer long-term continuity of support and coverage for your Fortinet devices.
• Which devices are covered? Coverage is per device enrolled under the FortiCare renewal. This typically includes FortiGate devices and related Fortinet hardware and software components within the covered deployment, but exact coverage depends on the renewal contract terms.
• How do I access Fortinet expert support? After activation, you can submit tickets through Fortinet’s Support Portal or designated support channels. Your tickets will be routed to Fortinet’s network of engineers (1,800+ professionals) for timely diagnosis and guidance.
• Is this renewal suitable for large, multi-site deployments? Yes. The per-device, ticket-handling model is designed to scale across complex environments, helping ensure consistent service levels for distributed networks, multiple sites, and diverse Fortinet deployments over a multi-year horizon.