Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service is a comprehensive support solution designed to meet the demands of organizations that require uninterrupted operation of their critical devices. With a focus on reliability and efficiency, this premium service provides peace of mind by ensuring that your network remains functional, allowing businesses to concentrate on their core objectives without the stress of potential technical issues.

• 24x7x365 Support: Our dedicated support team is available around the clock, ensuring that any critical issues are addressed immediately, providing uninterrupted support day or night.
• One-Hour Response for Critical Issues: Enjoy rapid assistance for urgent matters, significantly reducing downtime and maintaining business continuity when it’s most needed.
• Next-Business-Day Response for Non-Critical Issues: Non-urgent support requests are handled promptly, allowing your operations to flow smoothly without unnecessary interruptions.
• Advanced Replacement Device: Fortinet ensures that a replacement device is shipped to you before the faulty unit is returned, ensuring your network remains online and operational without any delays.
• One Year Service Duration: This extended service plan is valid for a full year, maximizing efficiency and delivering precise results in network management.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service

• Service Type: Premium RMA Service
• Service Duration: 1 Year
• Response Time for Critical Issues: 1 Hour
• Response Time for Non-Critical Issues: Next Business Day
• Replacement Device Shipping: Advanced Replacement

How to Install

To activate your FortiCare Premium RMA service, follow these simple steps:

1. Purchase the FortiCare Premium RMA service for your Fortinet device.
2. Register your device on the Fortinet support portal using the serial number provided.
3. Link the purchased service to your registered device.
4. Ensure that your contact information and shipping address are up to date in your Fortinet account.
5. In case of a device failure, reach out to Fortinet support for immediate assistance, and they will guide you through the replacement process.

Frequently Asked Questions

1. What is included in the FortiCare Premium RMA service? The service includes 24x7x365 support, one-hour response times for critical issues, next-business-day response for non-critical issues, and advanced replacement shipping of devices before the faulty unit is returned.
2. How does the Advanced Replacement process work? When you report a device failure, Fortinet will ship a replacement device to you next business day, allowing you to continue operations without interruption while you send back the failed unit.
3. Is there a limit to the number of replacements I can request? There is no set limit; however, all requests are subject to the terms of the service agreement, and Fortinet reserves the right to review usage.
4. Can I transfer this service to another device? No, the FortiCare Premium RMA service is tied to the specific device you registered it for and cannot be transferred.
5. What should I do if I experience a service issue? If you experience any issue, contact Fortinet support immediately. They will provide assistance and, if necessary, initiate an RMA for your device.