Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year

Fortinet FortiCare Premium RMA Extended Service (Renewal) provides enterprise-grade hardware recovery and access to priority support for another full year. This renewal is designed for devices that must stay online with minimal downtime, offering 24x7x365 coverage, a guaranteed one-hour response for critical issues, and next-business-day response for non-critical concerns. With standard next-business-day RMA services included at this level, you can protect your security posture and preserve network uptime across your Fortinet deployment.

• 24x7x365 coverage with rapid response: Access Fortinet experts around the clock, with a guaranteed one-hour response for critical issues and a next-business-day response for non-critical concerns, helping your network stay secure and available even during incidents.
• Advanced Replacement to minimize downtime: In the event of hardware failure, Fortinet ships a replacement device under Advanced Replacement, enabling you to restore services quickly and reduce disruption to critical operations.
• 1-year renewal for continuous protection: Extend your FortiCare Premium coverage for an additional year, ensuring ongoing access to hardware RMA support and rapid issue resolution without gaps in service.
• Includes standard RMA services: The Premium level incorporates standard next-business-day RMA services, providing predictable replacement timelines as part of your maintenance plan.
• Optimized for mission-critical networks: Ideal for enterprises and networks that require high availability, proactive support, and fast remediation of hardware-related issues to maintain business continuity.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year

• Service type: Fortinet FortiCare Premium RMA (Extended Service) Renewal
• Duration: 1 year renewal
• Coverage times: 24x7x365 with a one-hour response for critical issues; next-business-day response for non-critical issues
• Replacement policy: Advanced Replacement shipping for hardware failures to minimize downtime
• Included service level: Standard next-business-day RMA services included at the Premium level
• Activation and eligibility: Renewal is intended for devices already enrolled in FortiCare Premium; exact eligibility and SKU/UPC references are provided through your Fortinet account or partner)

How to install Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year

Activating or renewing FortiCare Premium RMA is a straightforward process to ensure your Fortinet devices remain protected. Follow these steps to secure your 1-year renewal and keep hardware support aligned with your infrastructure:

• Prepare device and entitlement details: Have your Fortinet device serial number, model, and current FortiCare entitlement ready for renewal discussions.
• Initiate renewal with Fortinet or authorized partners: Contact Fortinet support or your authorized reseller to start the 1-year FortiCare Premium RMA renewal for the target device(s).
• Review terms and coverage: Confirm the renewal term is for 1 year, verify the planned service levels (24x7x365, 1-hour critical response, next-business-day non-critical), and ensure alignment with your uptime requirements.
• Receive confirmation and documentation: You will obtain an updated service entitlement and documentation reflecting the renewal, ready for your records and asset management systems.
• Manage hardware replacement requests: In case of a failure, submit a support ticket to trigger Advanced Replacement and expedited shipping according to the renewal terms.

Frequently Asked Questions

• What is Fortinet FortiCare Premium RMA - Extended Service (Renewal)? It is a one-year renewal of Fortinet’s premium hardware RMA service, providing 24x7x365 coverage with a one-hour response for critical issues, next-business-day response for non-critical issues, and access to Advanced Replacement hardware when needed.
• How long does replacement shipping take? Fortinet offers Advanced Replacement to minimize downtime, plus standard next-business-day RMA services. Actual delivery times depend on region, stock, and service eligibility.
• Who should consider this renewal? Organizations that rely on uninterrupted network security and uptime, with Fortinet devices that require rapid issue resolution and hardware replacement to maintain business continuity.
• Does this renewal include firmware updates? The description focuses on hardware replacement and rapid support. Firmware updates may be handled under separate terms or through ongoing Fortinet support engagements; verify current policy with your Fortinet representative.
• How do I renew FortiCare Premium RMA? Renewals are arranged through Fortinet support or your authorized Fortinet partner. You’ll provide device identifiers and entitlement details, confirm the 1-year term, and receive updated service documentation once the renewal is processed.