Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year is a sophisticated support solution tailored for businesses that require exceptional service and swift response for their IT infrastructure. This premium offering ensures that your Fortinet devices remain operational, allowing you to focus on your core business activities without unexpected interruptions. With a commitment to providing 24x7x365 support and advanced replacement options, this service guarantees that your critical systems are in skilled hands.

• 24x7x365 Availability: Experience peace of mind with around-the-clock support, ready to tackle any issues, ensuring your business operations flow seamlessly without downtime.
• Fast Response Times: Enjoy a rapid one-hour response for critical issues and next-business-day resolution for non-critical challenges, enabling quick fixes that keep your operations running smoothly.
• Next Day Advanced Replacement: Benefit from Fortinet’s commitment to ship a replacement device the next business day before receiving your faulty unit, minimizing operational disruption.
• Cost-Effective Maintenance: Maintain a predictable total cost of ownership, ensuring that your systems are optimally maintained without any unforeseen expenses.
• Email Support Service: Gain access to dedicated email support, allowing you to resolve technical challenges quickly and efficiently with professional assistance.

Technical Details of the Product

This premium service includes standard next-business-day RMA services, ensuring a fast and reliable response. The service offers comprehensive maintenance and support for your Fortinet devices, with a duration of one year dedicated to maintaining peak functionality.

How to Install

To activate your FortiCare Premium RMA service, simply register your Fortinet devices through your FortiCare account. Ensure that your devices are encompassed within the service plan, and you will receive clear instructions for seamless integration and access to robust support resources.

Frequently Asked Questions

1. What is the FortiCare Premium RMA service? The FortiCare Premium RMA service provides around-the-clock support and rapid replacement of your Fortinet devices, ensuring minimal disruption to your business operations.
2. How does the Advanced Replacement service work? The Advanced Replacement service allows Fortinet to ship a replacement device to you the next business day, before the faulty device is returned, thereby guaranteeing your systems stay operational.
3. What is the response time for critical issues? For critical issues, Fortinet guarantees a one-hour response time, enabling fast resolution and continuous support.
4. Is email support included in this service? Yes, email support is included with the FortiCare Premium service, facilitating quick resolutions to any technical problems you may encounter.
5. How long does the service last? The FortiCare Premium RMA service lasts for one year, providing you with ongoing support and maintenance for your Fortinet devices.