Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service is crucial for businesses seeking uninterrupted operational reliability and rapid resolutions to technical challenges. Designed to enhance the performance of your network devices, this service plan guarantees around-the-clock support, minimizing downtime and maximizing productivity. With an unwavering commitment to quality service and exceptional response times, FortiCare Premium is the go-to solution for enterprises that cannot tolerate disruptions.

• 24x7x365 Support: Enjoy peace of mind with round-the-clock availability for your critical devices, ensuring that help is always just a call or email away.
• Rapid Response Times: Benefit from a one-hour response for critical issues and next-business-day response for non-critical issues, allowing for minimal disruption to your operations.
• Advanced Replacement Service: Experience the convenience of next-day shipping for replacement devices, eliminating the stress of device failures and ensuring your business remains uninterrupted.
• Email Support Service: Access dependable email support that ensures your technical issues are resolved efficiently and effectively, all while maintaining your business’s peace of mind.
• On-Site Support: Take advantage of expert on-site assistance that guarantees quick resolution of issues, ensuring your network continues to perform at its best.

Technical Details of the Product

The Fortinet FortiCare Premium RMA service features a robust service package designed to keep your network infrastructure running smoothly. Key technical aspects include:

• Service Duration: 3 Years
• Response Time for Parts and Labor: 4 Hours
• Support Availability: 24/7/365
• Standard Service Includes: Next-business-day RMA services
• Replacement Shipping Method: Advanced Replacement

How to Install

Installing the Fortinet FortiCare Premium RMA service is a straightforward process that ensures your business is protected from unexpected technical failures. Follow these steps:

1. Contact your Fortinet sales representative or partner to purchase the FortiCare Premium RMA service.
2. Once purchased, you will receive a service activation confirmation along with details on how to access support.
3. Ensure your devices are registered under the FortiCare service plan to utilize the benefits of the support.
4. In case of any technical issues, contact Fortinet support via the channels specified in your confirmation email.

Frequently Asked Questions

• Q: What happens if my device fails?
  A: If your device fails, Fortinet will ship a replacement device to you the next business day, allowing you to continue your operations with minimal interruptions.
• Q: How does the email support service work?
  A: You can reach out via email to Fortinet support for assistance with technical issues. Our support team is available around the clock to provide reliable solutions.
• Q: Is on-site support included in this service?
  A: Yes, on-site support is available, ensuring that expert assistance is provided directly where it is needed most.
• Q: What is the typical response time for non-critical issues?
  A: For non-critical issues, you can expect a next-business-day response from the Fortinet support team, ensuring timely assistance.
• Q: Can I renew my FortiCare Premium service after three years?
  A: Yes, you can renew your FortiCare Premium RMA service at the end of the three-year period to continue enjoying comprehensive support.