Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service

FortinetSKU: 7698506

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Sale price$1,205.24

Description

Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service

Fortinet FortiCare Premium RMA is the pinnacle maintenance plan for organizations that depend on uncompromising uptime and rapid issue resolution. This 3-year renewal delivers enterprise-grade hardware support designed to keep critical networks online around the clock. Tailored for devices that require continuous, proactive care, FortiCare Premium RMA combines priority technical assistance with fast, reliable hardware replacement, helping IT teams minimize downtime, maintain service levels, and protect business continuity in the face of unexpected outages. If your goal is to safeguard your Fortinet deployment with guaranteed service levels, responsive troubleshooting, and accelerated replacement, FortiCare Premium RMA is the trusted choice for scalable, long-term resilience.

  • 24x7x365 expert support with rapid incident response: FortiCare Premium offers round-the-clock access to Fortinet's skilled technical engineers. This continuous support framework ensures that critical issues receive the attention they deserve at any hour, every day of the year. With a focus on speed and accuracy, the service helps reduce mean time to recovery (MTTR) and keeps your security operations running without interruption, even during off-hours or weekends. The availability of seasoned engineers who understand Fortinet devices, firmware nuances, and deployment specifics translates into faster, more effective problem resolution and fewer escalations.
  • One-hour response for critical issues, next-business-day response for non-critical issues: The Premium RMA tier prioritizes severe problems that impact security posture, critical network paths, or essential services. In these cases, you can expect a response within one hour, even outside regular business hours. For less urgent concerns, Fortinet provides a next-business-day response, ensuring that non-critical issues are handled promptly while preserving bandwidth for high-severity events. This SLA-driven approach helps IT operations align with business priorities and maintain service levels for mission-critical applications.
  • Advanced hardware replacement and reliable RMA logistics: When a covered Fortinet device experiences a failure, Fortinet ships a replacement unit as part of the Advanced RMA process. This service minimizes downtime by delivering a replacement device that you can deploy quickly, often ahead of the original unit’s return. The renewal includes standard next-business-day RMA as part of the service, offering predictable timelines and streamlined logistics. This means you can keep security protections active with minimal disruption to your network topology and configuration, reducing the risk of prolonged outages during device fault scenarios.
  • Comprehensive coverage with peace of mind across your Fortinet deployment: FortiCare Premium RMA is designed for devices that underpin critical security infrastructure—firewalls, VPN gateways, secure switches, and related Fortinet technologies. The extended service provides ongoing access to Fortinet’s global support network, along with the assurance that essential hardware replacements and technical guidance are readily available. By aligning with a multi-year renewal, organizations can plan budgets confidently, avoid gaps in coverage, and maintain consistent support levels across device fleets and regional deployments.
  • Streamlined renewal, activation, and ongoing value: Renewing FortiCare Premium RMA for three years creates a predictable support lifecycle that integrates smoothly with procurement and IT governance. The renewal process is designed to be straightforward—register the renewal against eligible Fortinet devices, confirm serial numbers and shipping details, and maintain continuity of coverage with the Fortinet support ecosystem. In addition to rapid hardware replacements and fast escalation paths, customers gain continued access to Fortinet’s knowledge base, software advisories, and account-specific support resources to optimize device performance and security posture over time.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service

  • Service duration: 3 years (renewal) providing long-term hardware support for Fortinet devices.
  • Support availability: 24x7x365 access to Fortinet technical support for rapid problem resolution and expert assistance.
  • Response times by severity: 1-hour response for critical issues; next-business-day response for non-critical issues to balance urgency with resource planning.
  • Hardware replacement: Advanced replacement hardware shipping as part of the RMA process, with standard next-business-day delivery included for covered incidents.
  • Coverage scope: Applicable to Fortinet devices enrolled in FortiCare Premium, with ongoing access to Fortinet support resources and escalation channels.

how to install Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service

Activating and maintaining FortiCare Premium RMA coverage is designed to be simple so you can focus on security operations rather than administrative tasks. While the renewal process can vary slightly by region and reseller arrangements, the typical installation steps are straightforward and repeatable across Fortinet devices:

  1. Confirm eligibility: Ensure the Fortinet devices in your environment are enrolled or eligible for FortiCare Premium. Check the device serial numbers and current service status within your Fortinet support portal or through your authorized reseller.
  2. Acquire the renewal: Purchase or renew FortiCare Premium RMA for the 3-year term. Ensure the renewal includes your target devices and matches the SKU or model family you operate.
  3. Register the renewal: In the Fortinet support portal, associate the renewal with the device serial numbers and product SKUs. This establishes coverage in Fortinet’s service management system and activates the SLA framework.
  4. Confirm shipping and escalation details: Provide current shipping addresses, contact points, and preferred escalation contacts. Verify whether replacement devices will be shipped on-site or to a designated facility, as applicable to your deployment and geographic region.
  5. Verify notification preferences: Set up alerts for key events such as upcoming renewal expiry, escalation triggers, and replacement dispatch notifications to ensure your team stays informed of service status.
  6. Test coverage after activation: When coverage starts, validate that the Fortinet device reports its service status in the portal and that any test cases or recovery workflows function as expected in your environment.
  7. Maintain documentation: Keep your renewal records, device inventory, and contact information up to date to avoid any gaps in service during a critical incident.

Frequently asked questions

  • Q: What does Fortinet FortiCare Premium RMA - Extended Service (Renewal) cover? A: This 3-year renewal provides 24x7x365 technical support, one-hour response for critical issues, next-business-day response for non-critical issues, and advanced hardware replacement through the RMA process. It is designed to minimize downtime for Fortinet devices and keep security infrastructure operational around the clock.
  • Q: How long is the renewal term? A: The renewal term is 3 years, offering long-term protection and predictable budgeting for Fortinet hardware maintenance and support.
  • Q: What is the difference between critical and non-critical issues under this service? A: Critical issues are those that significantly impact security posture or core network services, for which Fortinet commits a one-hour response. Non-critical issues are less time-sensitive in nature, for which a next-business-day response is provided to balance workload while maintaining timely support.
  • Q: How does the replacement process work? A: When a covered Fortinet device fails, Fortinet issues an advanced replacement. A replacement device is shipped to you to minimize downtime, and you typically return the original hardware under the RMA process. Standard next-business-day delivery is included as part of the service, subject to geographic and logistical constraints.
  • Q: How do I renew FortiCare Premium RMA? A: Renewal is typically completed through your Fortinet account portal or via your authorized reseller. You’ll register the renewal against eligible devices, confirm serial numbers and shipping details, and verify coverage start dates. After activation, you’ll retain access to technical support resources and SLA-backed response times.
  • Q: Are software updates included with FortiCare Premium RMA? A: FortiCare Premium primarily covers hardware replacement and access to Fortinet technical support. Software advisories and firmware updates are typically handled through Fortinet support channels and the FortiGuard subscription ecosystem, and may require separate terms or entitlements depending on your device model and Fortinet agreement.
  • Q: Can this service be transferred between sites or devices? A: In most cases, coverage is tied to the device serial numbers and SKU registrations. If you relocate a device or swap hardware, you should update your Fortinet support portal with the new device details to maintain uninterrupted coverage. Consult your Fortinet account manager or reseller for any site-specific considerations.

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