Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service

Designed for organizations that depend on Fortinet devices to protect their networks around the clock, Fortinet FortiCare Premium RMA is an extended service plan that delivers enterprise-grade reliability and rapid issue resolution. This renewal option extends protection for five years, ensuring that critical components of your security infrastructure remain supported with industry-leading response times and streamlined replacement processes. With FortiCare Premium, you gain continuity, reduced downtime, and the confidence that your Fortinet deployment is backed by one of the most trusted names in network security.

FortiCare Premium RMA is crafted for environments where every minute of downtime matters. From bustling data centers to multi-site enterprises, this service level is engineered to minimize disruption and keep security operations up and running. It combines fast remote assistance, rapid hardware replacement, and a predictable renewal term, so you can budget and plan with certainty while your Fortinet devices operate at peak performance.

• 24x7x365 coverage with one-hour response for critical issues. This ensures that urgent security events receive immediate attention, helping to contain incidents and reduce potential impact on your network.
• Next-business-day response for non-critical issues. Even when issues are not immediately critical, you can rely on timely support and guidance to minimize operational disruption.
• Standard next-business-day RMA services included. If hardware replacement is needed, Fortinet provides a straightforward, efficient path to get you back online quickly.
• Advanced replacement shipping to minimize downtime. Fortinet ships a replacement device so your network can regain service with minimal interruption, helping maintain business continuity.
• Five-year renewal term for extended protection. A long-term service commitment that covers ongoing support, replacement, and response for a substantial period, aligning with longer asset lifecycles and security planning.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service

• Coverage duration: 5-year renewal term, designed to align with extended deployment cycles and asset lifecycle planning.
• Response times: 1-hour response for critical issues; next-business-day response for non-critical issues, with escalation as needed to ensure timely resolution.
• RMA services: Standard next-business-day RMA included, providing a clear path to hardware replacement when needed.
• Replacement hardware: Advanced Replacement is available, with Fortinet shipping a replacement device to minimize downtime and maintain security operations.
• Geographic coverage: Global availability to support distributed networks and multinational deployments, subject to policy terms and eligibility.

How to Activate Fortinet FortiCare Premium RMA

Activation and renewal of Fortinet FortiCare Premium RMA are designed to be straightforward, enabling rapid onboarding so your security posture remains uninterrupted. To activate or renew this service, organizations typically work with their Fortinet partner, reseller, or Fortinet account representative. The process generally includes confirming device eligibility, providing identifying details such as serial numbers or product SKUs, and selecting the renewal term that matches your deployment footprint. Once enrollment is completed, Fortinet issues the contract and service entitlement documentation you need to begin benefiting from enhanced coverage immediately. In the event of a service request, you can rely on Fortinet’s global support framework to coordinate remediation and replacement steps in alignment with the 24x7x365, one-hour critical response, and next-business-day non-critical response commitments described above.

For ongoing protection, it is recommended to maintain up-to-date contact information and device inventory within your Fortinet account so that the support team can quickly locate your assets, verify coverage, and accelerate ticket creation. Regular review of your service entitlement helps ensure you always have the appropriate level of FortiCare Premium coverage in place as your network grows or evolves. This approach minimizes renewal gaps and keeps your security environment aligned with evolving threats and performance expectations.

Frequently asked questions

• What is Fortinet FortiCare Premium RMA? FortiCare Premium RMA is an extended service and renewal option that provides 24x7x365 support with fast response times, standard next-business-day RMA, and advanced replacement capabilities for Fortinet devices, over a five-year term.
• What kind of response times does it offer? Critical issues receive a one-hour response, ensuring rapid triage and remediation, while non-critical issues are handled with a next-business-day response to minimize downtime and support operations.
• What does the five-year renewal mean for my organization? The five-year term delivers long-term protection and predictable budgeting, simplifying asset management and ensuring continued access to Fortinet’s support and replacement services for an extended period.
• Does this plan include hardware replacement? Yes. The plan includes standard next-business-day RMA services and can include advanced replacement for devices, allowing Fortinet to ship replacements quickly to reduce affected downtime.
• How do I activate or renew FortiCare Premium RMA? Activation or renewal is typically completed through a Fortinet partner, reseller, or account representative. You will need to provide device identifiers (such as serial number or SKU) and confirm the renewal term to initiate service entitlement and ensure coverage is applied to your Fortinet devices.
• Is FortiCare Premium RMA available globally? The service is designed for global coverage to support distributed deployments, though specific terms, availability, and eligibility may vary by region and product line.