Description
The Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year is designed to provide your network devices with unparalleled support and reliability. This premium service guarantees a robust response for any technical issues that may arise, ensuring your business continues to operate smoothly without interruption. From immediate replacements to dedicated email support, this service caters specifically to businesses that require around-the-clock assistance.
Key Features of Fortinet FortiCare Premium RMA - Extended Service
- 24x7x365 Availability: Receive uninterrupted support every hour of the day, every day of the year, ensuring your critical issues are addressed promptly.
- One-Hour Response for Critical Issues: Fortinet prioritizes urgent matters with a rapid response time of just one hour for critical problems, minimizing any downtime.
- Next-Business-Day Replacement: Enjoy peace of mind with the Advanced Replacement service, which guarantees that a replacement device is shipped the next business day, even before the faulty device is returned.
- Email Support Service: Leverage dedicated email support to tackle technical issues effectively, providing a straightforward way to resolve problems without delays.
- Reliable Parts Service: Benefit from a service depot that emphasizes fast, reliable, and cost-effective responses, ensuring optimal performance and productivity.
Technical Details of Fortinet FortiCare Premium RMA - Extended Service
- Service Type: Premium RMA
- Service Duration: 5 Years
- Response Time: One-hour for critical issues, next-business-day for non-critical issues
- Support Availability: 24/7/365
- Advanced Replacement: Yes, with next-day shipping
- Email Support: Included
How to Install Fortinet FortiCare Premium RMA - Extended Service
1. Purchase the Fortinet FortiCare Premium RMA service through an authorized Fortinet partner or online store.
2. After purchasing, you will receive a confirmation email with your service details and activation instructions.
3. If applicable, register your service online or link it to your Fortinet device through the Fortinet customer portal.
4. Keep the service information handy as you may need it when contacting support for assistance.
5. Begin leveraging the full benefits of the FortiCare Premium RMA service immediately after activation.
Frequently Asked Questions
What does the FortiCare Premium RMA service cover?
The service covers 24/7 technical support with rapid response times for both critical and non-critical issues, along with next-business-day replacement parts.
How do I activate my FortiCare Premium RMA service?
Upon purchasing the service, follow the instructions in the confirmation email to register your service online or link it to your device.
What happens if I encounter a critical issue outside of business hours?
With the 24x7x365 availability, you can report critical issues at any time, and you will receive a one-hour response.
Is the email support included in the service?
Yes, email support is included in the FortiCare Premium RMA service, ensuring you have a reliable channel for resolving technical issues.
What is the replacement process if my device fails?
If your device fails, simply report the issue, and Fortinet will ship a replacement device the next business day while you return the faulty unit.
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