Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year is a comprehensive support solution designed for businesses that demand high reliability and immediate assistance for their network devices. This service ensures that your operations remain uninterrupted, providing you with the peace of mind that comes from knowing expert help is just a call or email away. With features tailored to meet the needs of today's fast-paced business environment, FortiCare Premium RMA stands out as a top choice for organizations seeking dependable technical support.

• 24x7x365 Availability: Experience uninterrupted support every hour of every day, ensuring that your critical issues are addressed promptly and efficiently.
• One-Hour Response for Critical Issues: Fortinet prioritizes urgent matters with a guaranteed rapid response time of just one hour for critical problems, significantly minimizing potential downtime.
• Next-Business-Day Replacement: Gain peace of mind with the Advanced Replacement service, which guarantees that a replacement device is shipped the next business day, even before the faulty device is returned.
• Email Support Service: Utilize dedicated email support to effectively tackle technical issues, providing a straightforward way to resolve problems without unnecessary delays.
• Reliable Parts Service: Benefit from a service depot that emphasizes fast, reliable, and cost-effective responses, ensuring optimal performance and productivity for your network devices.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service

• Service Type: Premium RMA
• Service Duration: 5 Years
• Response Time: One-hour for critical issues, next-business-day for non-critical issues
• Support Availability: 24/7/365
• Advanced Replacement: Yes, with next-day shipping
• Email Support: Included

How to Install Fortinet FortiCare Premium RMA - Extended Service

1. Purchase the Fortinet FortiCare Premium RMA service through an authorized Fortinet partner or online store.
2. After purchasing, you will receive a confirmation email with your service details and activation instructions.
3. If applicable, register your service online or link it to your Fortinet device through the Fortinet customer portal.
4. Keep the service information handy as you may need it when contacting support for assistance.
5. Begin leveraging the full benefits of the FortiCare Premium RMA service immediately after activation.

Frequently Asked Questions

• What does the FortiCare Premium RMA service cover? The service covers 24/7 technical support with rapid response times for both critical and non-critical issues, along with next-business-day replacement parts.
• How do I activate my FortiCare Premium RMA service? Upon purchasing the service, follow the instructions in the confirmation email to register your service online or link it to your device.
• What happens if I encounter a critical issue outside of business hours? With the 24x7x365 availability, you can report critical issues at any time, and you will receive a one-hour response.
• Is the email support included in the service? Yes, email support is included in the FortiCare Premium RMA service, ensuring you have a reliable channel for resolving technical issues.
• What is the replacement process if my device fails? If your device fails, simply report the issue, and Fortinet will ship a replacement device the next business day while you return the faulty unit.