Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year is an essential support solution designed specifically for organizations aiming to maintain high availability and efficient hardware replacement. This service is engineered to minimize downtime, allowing businesses to focus on their core operations without worrying about network disruptions. With features tailored to meet the needs of your organization, Fortinet ensures that your network infrastructure remains robust and operational.

• Next-Day Replacement: FortiCare Priority RMA guarantees next-calendar-day delivery for quick hardware replacements, significantly reducing service interruptions.
• Four-Hour Delivery Option: For situations that demand immediate resolution, opt for a rapid four-hour delivery service to restore your operations as quickly as possible.
• On-Site Engineer Support: Fortinet offers the option of dispatching an engineer to your location, providing specialized hands-on assistance for hardware setup and troubleshooting complexities.
• Email Support Service: Benefit from dependable technical support via email, ensuring that any technical queries are promptly addressed, giving you peace of mind.
• One-Year Service Duration: This renewal service provides a comprehensive year of reliable support, greatly enhancing your organizational productivity and offering timely resolutions to any technical issues.

Technical Details of Product

• Service Type: Priority RMA
• Response Time: Next-Day or Four-Hour Delivery
• Duration: 1 Year
• Support Channels: Email and On-Site Engineer assistance
• Service Depot: Fast, reliable, and cost-effective response options

How to Install

Getting started with FortiCare Priority RMA is straightforward. Follow these simple steps:

1. Purchase the FortiCare Priority RMA service for your Fortinet hardware.
2. Upon purchase, your service will be activated for a one-year duration.
3. In the event of hardware failure, contact Fortinet’s support via email to initiate the RMA process.
4. Choose between next-day or four-hour delivery based on the urgency of your situation.
5. If required, request an on-site engineer for assistance during the hardware replacement process.

Frequently Asked Questions

1. What is the FortiCare Priority RMA service? The FortiCare Priority RMA service is a support offering from Fortinet that delivers rapid hardware replacement and technical support to ensure minimal disruption to your services.
2. How quickly can I receive a hardware replacement? You can choose next-day delivery for standard needs or a four-hour response for urgent situations to receive a replacement hardware unit.
3. Is on-site engineer support included? Yes, Fortinet can send an engineer to your site to assist with the replacement and setup of the new hardware if required.
4. How long does the service last? This service covers a period of one year, ensuring continuous support for your Fortinet hardware.
5. What kind of support is available? The service includes email support, which is available to address any technical issues or questions you may have during the service period.