Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Priority RMA Service is a premium support offering designed to keep mission-critical networks online by accelerating hardware replacement and support. This extended service (renewal) spans 1 year, ensuring continuous access to Fortinet’s fastest replacement options, including next-calendar-day delivery or four-hour response, so downtime is minimized when a device fails. Beyond simply shipping replacement hardware, Fortinet can dispatch a qualified engineer to your site to perform the replacement, helping you preserve network availability, security posture, and productivity. This renewal keeps your Fortinet environment covered with predictable costs and enhanced service levels, letting your team focus on security and business outcomes rather than logistics. Whether you’re protecting a small branch or a large enterprise, FortiCare Priority RMA is designed to align with your uptime objectives and service-level expectations.

• Fast, prioritized hardware replacement to minimize downtime and maintain business continuity.
• Delivery options tailored to your needs: next-calendar-day shipping or four-hour on-site/response for urgent outages.
• On-site engineer dispatch available to replace defective Fortinet hardware at your location, reducing service disruption.
• Comprehensive coverage that includes shipping replacement hardware and enabling rapid swap procedures.
• One-year renewal term providing predictable budgeting, continuity of support, and seamless extension of FortiCare benefits.

Technical Details of Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

• Service duration: 1 year from activation or renewal date, with automatic renewal options available to maintain coverage.
• Service level: FortiCare Priority RMA, prioritizing hardware replacement and expedited service for supported Fortinet devices.
• Delivery/response options: next-calendar-day hardware shipment or four-hour response/onsite execution based on service terms and location.
• On-site support: optional engineer dispatch to customer site for hardware replacement to minimize downtime and remove logistical burdens.
• Hardware replacement: replacement components or devices shipped promptly to your location to facilitate a quick swap.
• Device eligibility: coverage applies to Fortinet devices enrolled under the FortiCare program and renewed as per policy terms.
• Activation and renewal: managed through Fortinet support channels or authorized partners; eligibility verified at renewal and activation.

How to Install Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

Since this is a service extension rather than a physical product installation, installation focuses on activation, enrollment, and scheduling logistics to start receiving benefits. Follow these steps to activate and optimize FortiCare Priority RMA coverage:

• Verify eligibility: confirm that your Fortinet devices are enrolled in FortiCare and that the renewal term is active or in process via your Fortinet account or your authorized reseller.
• Acquire renewal or activation: work with your Fortinet partner or Fortinet support to initiate the Priority RMA renewal for a 1-year term. Ensure device serial numbers and coverage scope are accurate to avoid gaps in service.
• Confirm service level options: discuss delivery preferences (next-calendar-day vs. four-hour) and any on-site engineer requirements, so scheduling aligns with your site’s availability and maintenance windows.
• Prepare for replacement: designate a safe, accessible workspace for hardware swaps, and ensure power and network access will be available for the technician or engineer-initiated replacement.
• Coordinate with logistics: provide shipping addresses, contact points, and any site-specific access instructions to ensure rapid dispatch of replacement hardware and on-site engineers when required.
• Activate the service on devices: once renewal is confirmed, Fortinet or the partner will record the service in your account and align it with your devices, enabling rapid processing of replacements and support requests.

Frequently asked questions

• What is included in FortiCare Priority RMA - Extended Service (Renewal) for 1 year? It provides accelerated hardware replacement, with options for next-calendar-day delivery or four-hour response, plus on-site engineer support for hardware swaps, and a 1-year renewal term to maintain continuous coverage.
• How does the on-site engineer option work? If your service level includes on-site support, an Fortinet-certified engineer will be dispatched to your location to perform the replacement, minimizing downtime and ensuring proper installation and testing of the new hardware.
• Which devices are eligible for FortiCare Priority RMA coverage? Coverage applies to Fortinet devices enrolled under the FortiCare program and renewed per policy terms; eligibility is verified during activation/renewal.
• How do I renew FortiCare Priority RMA? Renewal is handled through your Fortinet account or an authorized reseller. Initiate the renewal, confirm the service level, and complete activation so your coverage continues without gaps.
• What if I don’t need an on-site engineer? If the on-site option is not selected or not required in a given situation, you can still receive rapid hardware replacement via shipping, with delivery times according to the chosen service level.
• Can I customize delivery timelines for a specific site? Yes, delivery options (next-calendar-day or four-hour) can be selected based on availability, location, and service terms during renewal activation or via your Fortinet partner.
• Is the FortiCare Priority RMA service transferable if I move locations or reassign devices? Transfers and reassignment rules depend on Fortinet policy; discuss with your reseller or Fortinet support to ensure continuous coverage during business changes.