Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service is a comprehensive solution designed for businesses that prioritize reliability and efficiency in their hardware management. This premium service not only guarantees that your equipment remains operational but also minimizes downtime, safeguarding your investment and enhancing overall productivity. With Fortinet's exceptional support and swift response times, you can have peace of mind knowing that your network is in capable hands.

• Next-Day Hardware Replacement: Experience peace of mind with the assurance that, with the FortiCare Priority RMA Service, you will receive hardware replacement within the next calendar day, ensuring minimal disruption to your business operations.
• Four-Hour Delivery Option: For urgent situations, Fortinet offers a four-hour delivery option, allowing for rapid hardware replacement that maximizes uptime and productivity.
• On-Site Engineer Support: If required, Fortinet can dispatch an engineer to your location to assist in replacing defective hardware, providing an unparalleled level of service and expertise.
• Email Support Service: This service includes a reliable email support feature, giving you quick access to assistance whenever you need it, ensuring dependable efficiency with complete peace of mind.
• Cost-Effective Service Depot: Fortinet's service depot ensures fast, reliable, and cost-effective responses, helping you manage your hardware needs without straining your budget.

Technical Details of Product

• Service Type: Priority RMA
• Duration: 1 Year
• Response Time: Next-day or Four-hour delivery options available
• Support: Email support included
• On-Site Support: Available upon request

How to Install

To install and activate your FortiCare Priority RMA service, follow these simple steps:

1. Purchase the Fortinet FortiCare Priority RMA Service through an authorized reseller or directly from Fortinet.
2. Once purchased, you will receive an activation code via email.
3. Visit the Fortinet support website and log in to your account.
4. Enter the activation code in the designated field to activate your service.
5. Familiarize yourself with the support resources available, including how to request hardware replacement and on-site support if necessary.

Frequently Asked Questions

• What is the FortiCare Priority RMA Service? The FortiCare Priority RMA Service is an extended support program that provides fast hardware replacement and on-site engineer assistance to ensure your network devices remain operational.
• How long does the service last? This service is available for a duration of one year, ensuring you have the support you need for an extended period.
• What are the response times for hardware replacement? Fortinet offers both next-calendar-day and four-hour delivery options for hardware replacement, depending on the urgency of your request.
• Is email support included in the service? Yes, the FortiCare Priority RMA Service includes a dependable email support service to assist you with any issues that may arise.
• Can I request an engineer to come on-site? Yes, if needed, Fortinet can dispatch an engineer to your location to help with hardware replacement, ensuring a seamless transition and minimal downtime.