Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

Enhance your network's reliability and minimize downtime with the Fortinet FortiCare Priority RMA - Extended Service (Renewal) for one year. This premium service is designed to provide unparalleled support for your hardware replacement needs, ensuring that your business operations run smoothly without interruption.

• Quick Replacement: Experience next-calendar-day or four-hour hardware replacement delivery, allowing for minimal disruption to your business.
• On-Site Support: Fortinet engineers are available to come to your location and replace defective hardware, ensuring a seamless transition and quick recovery.
• Investment Protection: The FortiCare Priority RMA Service not only protects your investment but also adds value with increased reliability, giving you peace of mind.
• Email Support Service: Benefit from dependable email support services that enhance operational efficiency, ensuring your issues are resolved quickly and effectively.
• Fast Response Time: Enjoy a next-day advance parts replacement service response time, providing timely completion and increased dependability for your network infrastructure.

Technical Details of Fortinet FortiCare Priority RMA - Extended Service (Renewal)

• Service Duration: 1 Year
• Response Times: Next-calendar-day or four-hour delivery options
• On-Site Engineer Availability: Yes
• Email Support: Included
• Service Depot: Fast and reliable parts service

How to Install

To get started with the FortiCare Priority RMA Service, simply follow these steps:

1. Purchase the FortiCare Priority RMA - Extended Service (Renewal) from an authorized Fortinet partner.
2. Once your order is confirmed, you will receive instructions for activating your service.
3. Ensure that your contact information is up to date for seamless communication regarding service requests and hardware dispatch.
4. In the event of hardware failure, log a support ticket via email or phone to initiate the replacement process.
5. Prepare your site for the arrival of the Fortinet engineer if on-site assistance is required.

Frequently Asked Questions

What is FortiCare Priority RMA Service?

FortiCare Priority RMA Service provides expedited hardware replacement and on-site support to minimize downtime and enhance the reliability of your network infrastructure.

How quickly can I expect a replacement part?

The service offers either next-calendar-day or four-hour delivery options, depending on your specific requirements and location.

Is on-site support included in this service?

Yes, Fortinet engineers can be dispatched to your location to assist with hardware replacement, ensuring a smooth recovery process.

What kind of support can I expect?

The service includes email support, providing you with a reliable avenue for addressing concerns or issues that may arise.

How long does the service last?

The FortiCare Priority RMA Service is offered for a duration of one year, ensuring your business benefits from continuous support and reliability.