Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) for 1 Year is a critical support solution tailored for businesses that value reliable hardware assistance and prompt replacements. This service is designed to minimize downtime and ensure that your IT systems remain operational without interruption. With options for next-calendar-day delivery and expedited four-hour service, FortiCare Priority RMA is your go-to choice for maintaining business continuity.

• Rapid Hardware Replacement: With the FortiCare Priority RMA service, enjoy swift hardware replacements tailored to meet your needs, whether through next-calendar-day delivery or an expedited four-hour response. This ensures that your operations remain minimally impacted by hardware issues.
• On-Site Support: Experience hassle-free service with the option of having a qualified Fortinet engineer dispatched directly to your location to replace defective hardware, allowing your team to focus on core business activities without unnecessary distractions.
• Comprehensive Email Support: The FortiCare Priority RMA service includes robust email support to handle unforeseen issues. Expert assistance is readily available, providing peace of mind knowing help is only a click away.
• Cost-Effective Maintenance: Enjoy a predictable total cost of ownership with the FortiCare Priority RMA service, allowing you to maintain your IT systems effectively while keeping costs manageable and transparent.
• Reliable Parts Service: This service offers dependable parts characteristics that enhance operational reliability, ensuring maximum productivity and efficiency for your business.

Technical Details of the Product

• Service Type: Priority RMA - Extended Service
• Duration: 1 Year
• Response Time: 4 Hour Advance Parts Replacement
• Support Type: Email Support
• Service Features: On-site engineer assistance, fast and cost-effective response

How to Install

Installing the FortiCare Priority RMA service is a straightforward process. Upon purchasing the service, you will receive confirmation and account details. In the event of a hardware failure, simply reach out to the Fortinet support team via the designated email support. If necessary, an engineer will be dispatched to your site to facilitate the replacement process. To expedite your service request, ensure you have all required information, such as your product serial number and a detailed description of the issue at hand.

Frequently Asked Questions

• What is the response time for hardware replacement? The FortiCare Priority RMA service provides a 4-hour advance parts replacement response time, ensuring quick resolution of hardware failures.
• Is on-site support included in the service? Yes, the service includes the option for an engineer to be dispatched to your site for hardware replacement, providing prompt and professional assistance.
• How can I access email support? Email support is included with your service. You can reach out to the support team through the designated email provided upon service activation.
• What does the service duration cover? The 1-year service duration provides continuous support, maintenance, and hardware replacement options throughout the contract period.
• Can I renew my service after one year? Absolutely! You can renew your FortiCare Priority RMA service at the end of the contract period to continue enjoying uninterrupted support and hardware replacement services.