Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 1 Year - Service is an essential solution for businesses seeking to maintain high uptime and operational efficiency. This service not only ensures rapid hardware replacement but also offers professional support to mitigate any potential disruptions. With a focus on minimizing downtime, FortiCare Priority RMA is designed to keep your systems running smoothly while providing peace of mind.

• Next-Day and Four-Hour Delivery: Enjoy the convenience of hardware replacement options, including next-calendar-day shipping or expedited four-hour delivery for critical situations.
• On-Site Engineer Support: If needed, Fortinet can dispatch a qualified engineer directly to your location to assist in the hardware replacement process, ensuring a seamless transition without disrupting your operations.
• Predictable Total Cost of Ownership: The service enables you to maintain your systems optimally while providing a clear understanding of costs associated with hardware maintenance and replacement.
• Email Support Service: With access to Fortinet’s expert email support, you can efficiently address any mishaps or queries that may arise, ensuring swift resolutions and minimal downtime.
• Reliable Parts Service: The service depot offers fast, reliable, and cost-effective responses, characterized by reliable parts service to enhance system productivity and ensure maximum performance.

Technical Details of Fortinet FortiCare Priority RMA

• Service Duration: 1 Year
• Response Times: 4-Hour Advance Parts Replacement
• Support Modes: Email support and on-site engineer dispatch
• Shipping Method: Next-day or expedited shipping available
• Service Depot Characteristics: Fast, reliable, and cost-effective response for parts replacement

How to Install Fortinet FortiCare Priority RMA

To initiate the FortiCare Priority RMA service, follow these steps:

1. Purchase the FortiCare Priority RMA Extended Service for your Fortinet hardware.
2. Register the service through the Fortinet customer portal.
3. In case of hardware failure, contact Fortinet support using the provided email support service.
4. Provide necessary details including your service contract number and the specifics of the hardware issue.
5. Depending on your selected service level, await either next-day delivery of replacement hardware or a four-hour response for urgent issues.
6. If required, a Fortinet engineer will be dispatched to assist with the hardware replacement on-site.

Frequently Asked Questions

1. What is the benefit of the FortiCare Priority RMA service?

The FortiCare Priority RMA service ensures minimal downtime by providing rapid hardware replacement, either through next-day shipping or four-hour delivery, along with on-site support if needed.

2. How long does the service last?

The service is valid for one year from the date of purchase, allowing you to maintain your system's optimal performance and availability.

3. What support options are available with this service?

The service includes email support to address any technical issues or inquiries, as well as the option for on-site engineer assistance if hardware replacement is required.

4. How does the parts replacement process work?

In the event of hardware failure, you can contact Fortinet support to initiate the replacement process. Depending on the urgency, you can receive parts through either next-day shipping or expedited four-hour delivery.

5. Can I renew the service after one year?

Yes, Fortinet offers renewal options for the FortiCare Priority RMA service to ensure continued support and hardware coverage for your systems.