Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 3 Year - Service is an essential investment for businesses relying on Fortinet products, ensuring that your network hardware operates smoothly. This comprehensive support service is designed to minimize downtime and provide rapid assistance, allowing your organization to focus on its core mission. With features like next-day delivery, on-site engineering support, and email assistance, FortiCare Priority RMA guarantees you peace of mind.

• Next-Day Hardware Replacement: Benefit from exceptional next-calendar-day hardware replacements to ensure your operations remain uninterrupted.
• Four-Hour Replacement Option: When every minute counts, our expedited four-hour delivery service gets your critical systems back online swiftly.
• On-Site Engineer Support: Access qualified engineers for seamless hardware installation and troubleshooting at your location, providing professional support when needed.
• Email Support Service: Receive timely assistance for any issues through our dedicated email support, empowering you to resolve mishaps efficiently.
• Three-Year Service Duration: The FortiCare Priority RMA ensures long-term reliability and continuous support for all your Fortinet hardware needs, lasting a full three years.

Technical Details of the Product

• Service Type: Extended Warranty and Support
• Service Duration: 3 Years
• Response Time: Next-Day or Four-Hour Delivery options available
• Support Channels: Email Support
• Hardware Replacement: Advance Parts Replacement

How to Install

To utilize the FortiCare Priority RMA service, follow these simple steps:

1. Purchase the service through an authorized Fortinet reseller or directly from Fortinet.
2. Register your Fortinet devices on the Fortinet support portal to link them to your FortiCare account.
3. In the event of hardware failure, log into the support portal or contact Fortinet support via email to initiate the RMA process.
4. Receive replacement hardware as per your selected delivery option (next-day or four-hour) and follow the provided installation instructions for seamless integration.
5. If required, request on-site engineer support through the portal for professional assistance during hardware replacement.

Frequently Asked Questions

• What is FortiCare Priority RMA? FortiCare Priority RMA is a service that provides expedited hardware replacement and support for Fortinet products to minimize downtime.
• How quickly can I expect my replacement hardware? You can choose between next-calendar-day delivery or an expedited four-hour delivery option, depending on your organization's needs.
• Is on-site engineer support available? Yes, our FortiCare service includes the option to have a qualified engineer dispatched to your location if you require on-site assistance for hardware setup or troubleshooting.
• What type of support is provided with FortiCare Priority RMA? Support is available through email, ensuring you can get assistance promptly for any issues you encounter.
• How long does the service last? The FortiCare Priority RMA service is valid for three years, providing you with long-term reliability and support for your Fortinet hardware.