Fortinet FortiCare Priority RMA – Extended Service (Renewal) – 5 Year

The Fortinet FortiCare Priority RMA service is engineered for organizations that cannot afford downtime when their security hardware fails. This extended renewal plan extends your FortiCare coverage for five years, delivering rapid hardware replacement, priority logistics, and optional on-site engineering to keep your Fortinet security stack online and performing at peak. Designed for mission-critical environments, FortiCare Priority RMA provides predictable service levels, fast turnarounds, and proactive support so you can focus on your core business without worrying about hardware outages compromising your security posture.

• Rapid hardware replacement with Priority RMA: When a device fails, you gain access to expedited shipping and prioritized processing to minimize downtime. Choose between next-calendar-day delivery for urgent replacements or a four-hour delivery option to keep disruption to an absolute minimum, depending on your location and service level agreement. This speed is essential for maintaining network security, uptime, and continuity across distributed sites.
• On-site engineer option for immediate remediation: Fortinet can dispatch a qualified field engineer to your site to perform the replacement, configure the new unit, and verify operation. On-site service reduces rack-to-service time, minimizes risk during swaps, and ensures proper integration with your existing Fortinet fabric—especially critical in high-traffic networks and regulated industries.
• Five-year Renewal coverage for lasting protection: Extend your investment with a comprehensive five-year FortiCare Priority RMA renewal. This extended term preserves your support SLAs, accelerates issue resolution, and maintains access to Fortinet’s technical resources, ensuring your security infrastructure remains current with firmware compatibility and best practices.
• Inclusive logistics and proactive management: The service includes shipping of replacement hardware to your site or data center, plus proactive case handling to monitor and manage hardware failures. This reduces administrative overhead, shortens response times, and provides a streamlined path from fault detection to restoration of service.
• Broad compatibility across Fortinet products and ecosystems: FortiCare Priority RMA is designed to support Fortinet’s security fabric, including FortiGate firewalls, FortiAP access points, and FortiSwitch switches. The renewal aligns with ongoing protection strategies for varied deployments—from small offices to large enterprises—helping you maintain a unified, responsive defense posture.

Techncial Details of Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

• Coverage term: 5-year FortiCare Priority RMA extension (renewal)
• Delivery options: Next-calendar-day or four-hour delivery for replacement hardware (availability varies by location)
• On-site support: Optional engineer visit for hardware replacement and installation assistance
• What’s included: Hardware replacement, expedited shipping, and dedicated case management to streamline the RMA process
• Activation and eligibility: Requires an active Fortinet support contract and renewal eligibility under Fortinet’s FortiCare program
• SKU/UPC reference: Not provided in the input data; please refer to your purchase documentation for exact identifiers

how to install Fortinet FortiCare Priority RMA

• Confirm renewal eligibility: Ensure your FortiCare Priority RMA renewal is active or in progress through the Fortinet Customer Portal or your authorized Fortinet reseller. This step guarantees the rapid replacement option and on-site services are available for your deployment.
• Define replacement logistics: Choose your preferred delivery method (next-calendar-day or four-hour) and coordinate with Fortinet or the service provider to establish ship-to addresses, site access, and required on-site support windows. Clear communication minimizes delays and ensures a smooth handoff.
• Prepare asset information: Gather the affected device’s serial number, model, and current configurations. Have any pertinent licensing, warranty documents, and network topology on hand to assist technicians in correctly integrating the new hardware into your Fortinet fabric.
• Coordinate installation and testing: If an on-site engineer is dispatched, confirm appointment windows and access requirements. After the hardware arrives, the engineer will replace the defective unit, perform basic configuration, and validate connectivity and security policy enforcement, ensuring traffic flows as intended.
• Activate and verify restoration: Once the replacement is installed, verify that security features, VPNs, routing, and threat protection are functioning. Maintain monitoring through Fortinet’s management tools to confirm that the device is communicating with FortiGuard services and that logs and alerts are aligning with your security posture.

Frequently asked questions

• What is FortiCare Priority RMA?

FortiCare Priority RMA is a premium hardware replacement service that accelerates the process of replacing failed Fortinet devices. It includes expedited shipping, optional on-site engineering, and priority handling to minimize downtime and maintain network security.

• What does the 5-year renewal cover?

The 5-year renewal extends your FortiCare Priority RMA coverage, preserving fast replacement options, continued access to Fortinet support resources, and ongoing reliability for your security infrastructure over a five-year term. It’s designed to support long-term continuity for growing or mission-critical networks.

• Can I choose between next-calendar-day and four-hour delivery?

Yes. Fortinet offers both delivery options under Priority RMA, with availability depending on location and service tier. The four-hour option provides the fastest possible replacement for environments with stringent uptime requirements.

• Is an on-site engineer included?

On-site engineer support is available as part of the Priority RMA service in many regions. An on-site visit can accelerate the replacement, ensure proper installation, and help with seamless integration into your security fabric. Availability varies by location and contract terms.

• How do I activate or renew FortiCare Priority RMA?

Activation typically requires an active Fortinet support contract and renewal through the Fortinet Customer Portal or your authorized reseller. After renewal, eligibility is confirmed, and you can schedule ship dates, delivery preferences, and on-site support options.

• Which Fortinet products are supported by FortiCare Priority RMA?

The service supports Fortinet security hardware within the Fortinet portfolio, including FortiGate firewalls, FortiAP wireless access points, and FortiSwitch switches. Coverage is designed to accommodate diverse architectures—from small deployments to large, distributed networks.

• What if I need assistance with the replacement process?

Fortinet and authorized partners provide dedicated support to manage RMAs, coordinate shipping, and arrange on-site visits when needed. You’ll have access to case managers and engineers who can guide you through the replacement lifecycle, from fault detection to device restoration.