Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year is the ultimate solution for businesses seeking reliable hardware support and maintenance. This service is tailored for organizations that prioritize uptime and dependability, offering expedited hardware replacement and expert support. With FortiCare Priority RMA, you can ensure your network infrastructure remains operational, thereby protecting your investment and enhancing your organization's productivity.

Key Features and Benefits of Fortinet FortiCare Priority RMA

• Next-Day or Four-Hour Hardware Replacement: Experience peace of mind with the ability to receive hardware replacements either next-calendar-day or within a remarkable four-hour response time, ensuring minimal downtime.
• On-Site Engineer Assistance: Fortinet goes the extra mile by offering on-site engineers who can assist in replacing defective hardware, providing a seamless experience and relieving your team of the technical burden.
• Email Support Service: Enjoy access to dedicated email support for quick resolution of any issues, enhancing your operational efficiency and promoting a hassle-free experience.
• Fast and Reliable Service Depot: The service depot ensures a swift and cost-effective response to your hardware needs, maximizing reliability and minimizing disruption to your business operations.
• Extended 5-Year Coverage: With a five-year service duration, FortiCare Priority RMA guarantees maximum dependability and accurate results, allowing you to focus on your core business activities without worry.

Technical Details of the Fortinet FortiCare Priority RMA

• Service Type: Extended Service (Renewal)
• Response Time: 4-Hour Advance Parts Replacement
• Duration: 5 Years
• Support Type: Email Support included
• On-Site Service: Available upon request

How to Install Fortinet FortiCare Priority RMA

Installation and activation of the FortiCare Priority RMA service is straightforward:

1. Purchase the FortiCare Priority RMA service through an authorized Fortinet partner or online.
2. Upon purchase, you will receive a confirmation email containing your service number and instructions for activation.
3. Log in to your Fortinet support account or create a new account if you do not have one.
4. Navigate to the 'Support Services' section and enter your service number to activate your FortiCare Priority RMA.
5. Once activated, you can begin taking advantage of all service features, including hardware replacement and email support.

Frequently Asked Questions

What is the FortiCare Priority RMA Service?

The FortiCare Priority RMA Service is a hardware support service provided by Fortinet that includes expedited hardware replacement options and on-site engineering assistance to ensure minimal downtime for your network.

How quickly can I receive a hardware replacement?

With the FortiCare Priority RMA, you can receive a hardware replacement either the next calendar day or within four hours, depending on your needs.

Is email support included in the service?

Yes, email support is included in the FortiCare Priority RMA service, allowing you to quickly resolve any issues that may arise.

What happens if I need on-site support?

Fortinet offers the option to send an engineer to your site for assistance in replacing defective hardware, ensuring a seamless experience and quick resolution to your issues.

How long is the FortiCare Priority RMA service valid?

The service is valid for five years, providing you with extended reliability and support for your hardware needs.