Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year is designed to provide businesses with robust hardware support and maintenance, ensuring that your network infrastructure is always operational. This service caters to organizations that prioritize uptime and reliability, offering expedited hardware replacements and expert support that ultimately protect your investments and enhance productivity.

• Next-Day or Four-Hour Hardware Replacement: Experience unparalleled peace of mind with the option for hardware replacements within next-calendar-day or an impressive four-hour response time, ensuring minimal downtime for your operations.
• On-Site Engineer Assistance: Fortinet enhances your support experience by providing on-site engineers who can assist in replacing defective hardware, thereby relieving your technical team of added stress and ensuring a seamless process.
• Email Support Service: Benefit from dedicated email support, allowing for quick issue resolution that significantly boosts your operational efficiency and fosters a hassle-free experience.
• Fast and Reliable Service Depot: The FortiCare service depot is designed to offer prompt and cost-effective responses to your hardware needs, maximizing reliability and minimizing disruptions to your business operations.
• Extended 5-Year Coverage: With a commitment to five years of service coverage, the FortiCare Priority RMA guarantees maximum dependability, enabling you to focus on core business activities without the worry of hardware failures.

Technical Details of the Fortinet FortiCare Priority RMA

• Service Type: Extended Service (Renewal)
• Response Time: 4-Hour
• Advance Parts Replacement Duration: 5 Years
• Support Type: Email Support included
• On-Site Service: Available upon request

How to Install

Installing and activating the Fortinet FortiCare Priority RMA service is a straightforward process:

1. Purchase the FortiCare Priority RMA service through an authorized Fortinet partner or online.
2. Upon purchase, you will receive a confirmation email containing your service number and detailed instructions for activation.
3. If you have a Fortinet support account, log in; if not, create a new account.
4. Navigate to the 'Support Services' section and enter your service number to activate your FortiCare Priority RMA.
5. Once activated, you can immediately start enjoying all the features of the service, including hardware replacement and email support.

Frequently Asked Questions

• What is the FortiCare Priority RMA Service? The FortiCare Priority RMA Service is a hardware support service from Fortinet that provides expedited hardware replacement options and on-site engineering assistance, ensuring minimal downtime for your network.
• How quickly can I receive a hardware replacement? With FortiCare Priority RMA, you can receive a hardware replacement the next calendar day or within four hours, depending on your needs.
• Is email support included in the service? Yes, email support is included with the FortiCare Priority RMA service, allowing for quick resolution of any arising issues.
• What happens if I need on-site support? Fortinet provides the option for sending an engineer to your location for assistance with replacing defective hardware, ensuring a seamless experience and rapid issue resolution.
• How long is the FortiCare Priority RMA service valid? The service is valid for five years, offering you extended reliability and support for your hardware requirements.