Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year is your ultimate solution for hardware availability and replacement needs. Designed to ensure minimal disruption and maximize your operational efficiency, this service provides unparalleled support and peace of mind for your business. With its fast response times and dedicated service, the FortiCare Priority RMA ensures your systems are always running smoothly.

• Priority Hardware Replacement: Enjoy next-calendar-day or even four-hour delivery for hardware replacements, ensuring that your business remains operational with minimal downtime.
• On-Site Engineer Support: Along with shipping replacement hardware, Fortinet can send a qualified engineer to your location to assist with hardware installation and troubleshooting.
• Seamless Experience: The FortiCare Priority RMA Service is designed to deliver a stress-free experience, allowing you to focus on your core business rather than hardware issues.
• Email Support Included: Receive ongoing email support to quickly resolve any challenges you encounter, enhancing your productivity and preventing extended service disruption.
• Cost Predictability: Maintain your systems with predictable total cost of ownership, giving you financial peace of mind while ensuring your technology remains up-to-date.

Technical Details of the Product

• Service Type: Extended Service Renewal
• Duration: 5 Years
• Response Times: 4-Hour Advance Parts Replacement
• Support: Email Support Service Included
• Service Depot: Fast and Reliable Parts Service

How to Install

Installing the Fortinet FortiCare Priority RMA Service is straightforward. Once you purchase the service, you will receive confirmation and documentation. Follow these steps:

1. Log into your Fortinet account or create a new account if you do not have one.
2. Navigate to the services section and select the Priority RMA Service you have purchased.
3. Follow the prompts to set up your account preferences for hardware replacement and support requests.
4. Ensure your contact details are up to date for prompt service delivery.
5. If you require immediate support, contact Fortinet’s customer service for assistance.

Frequently Asked Questions

• What is the expected response time for hardware replacement?
  The expected response time varies based on your selected service level. You can opt for next-calendar-day or four-hour delivery for urgent needs.
• Is on-site support available with the FortiCare Priority RMA Service?
  Yes, Fortinet can send an engineer to your location for support and hardware replacement as part of the service.
• What types of hardware are covered under this service?
  The FortiCare Priority RMA Service covers a range of Fortinet hardware products. Please check with Fortinet for specific coverage details.
• How do I claim support under this service?
  Support can be claimed by contacting Fortinet’s customer service or through your Fortinet account dashboard to request hardware replacement or technical assistance.
• Can I renew my service before it expires?
  Yes, you can renew your FortiCare Priority RMA Service before it expires to ensure continued support and hardware coverage.