Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year is your go-to solution for ensuring maximum hardware availability and quick replacement services. Specifically tailored for businesses, this extensive service is aimed at minimizing operational disruptions while enhancing overall efficiency. With rapid response times and dedicated support, the FortiCare Priority RMA provides peace of mind, allowing your systems to run smoothly and your business to stay operational.

• Priority Hardware Replacement: Enjoy next-calendar-day or even four-hour delivery for hardware replacements, dramatically reducing downtime and maintaining seamless business operations.
• On-Site Engineer Support: Benefit from the option of having an expert engineer dispatched to assist you with hardware installation and troubleshooting directly at your location.
• Seamless Experience: The FortiCare Priority RMA Service is designed to create a hassle-free experience, enabling you to focus on your core business without the burden of hardware issues.
• Email Support Included: Gain access to ongoing email support for swiftly resolving any challenges that may arise, enhancing productivity, and preventing significant service disruptions.
• Cost Predictability: Enjoy predictable total cost of ownership, allowing you to maintain your systems with financial peace of mind while keeping your technology updated and efficient.

Technical Details of the Product

• Service Type: Extended Service Renewal
• Duration: 5 Years
• Response Times: 4-Hour Advance Parts Replacement
• Support: Email Support Service Included
• Service Depot: Fast and Reliable Parts Service

How to Install

Installing the Fortinet FortiCare Priority RMA Service is a simple process. After purchasing the service, you will receive confirmation and documentation. Follow these steps for installation:

1. Log into your Fortinet account or create a new account if you do not have one.
2. Navigate to the services section and select the Priority RMA Service you have purchased.
3. Follow the prompts to set up your account preferences for hardware replacement and support requests.
4. Ensure your contact details are accurate and up-to-date for prompt service delivery.
5. If you require immediate assistance, contact Fortinet’s customer service for support.

Frequently Asked Questions

• What is the expected response time for hardware replacement? The expected response time varies based on your selected service level; options include next-calendar-day or four-hour delivery for urgent needs.
• Is on-site support available with the FortiCare Priority RMA Service? Yes, Fortinet can dispatch an engineer to your location for comprehensive support and hardware replacement as part of the service.
• What types of hardware are covered under this service? The FortiCare Priority RMA Service covers a wide range of Fortinet hardware products. For specific coverage details, please check with Fortinet.
• How do I claim support under this service? Support can be claimed by contacting Fortinet’s customer service or through your Fortinet account dashboard to initiate a request for hardware replacement or technical assistance.
• Can I renew my service before it expires? Yes, you can conveniently renew your FortiCare Priority RMA Service before it expires, ensuring uninterrupted support and hardware coverage.