Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service is tailored for enterprises that demand reliability and efficiency in their hardware replacement solutions. Designed with the goal of minimizing downtime, this service ensures that your investment is secure and your network remains operational. Experience unmatched support and rapid response options that keep your organization running smoothly.

• Next-Calendar-Day or Four-Hour Delivery: Choose between flexible delivery options that suit your urgent needs, guaranteeing that replacement hardware arrives exactly when you need it.
• On-Site Engineer Support: Fortinet can dispatch an engineer directly to your location, allowing for minimal disruption and a swift resolution to any hardware-related issues.
• Email Support Included: Access dedicated email support to tackle any technical challenges, ensuring expert assistance is always just a message away.
• Fast and Reliable Service Depot: Our service depot is equipped to provide an efficient response to your requirements, enhancing operational efficiency and reducing costs.
• Extended 5-Year Service Duration: Enjoy peace of mind with a five-year service term, ensuring the longevity and dependability of your FortiCare service, thus protecting your investment for the long haul.

Technical Details of the Product

• Service Type: FortiCare Priority RMA - Extended Service (Renewal)
• Duration: 5 Years
• Response Time: 4 Hour
• Advance Parts Replacement Support: Email Support Included
• Hardware Replacement: Next-Calendar-Day or On-Site Engineer Support

How to Install

To benefit from the Fortinet FortiCare Priority RMA Service, follow these simple steps:

1. Purchase the FortiCare service through an authorized Fortinet partner or directly from Fortinet.
2. Receive confirmation of your service activation via email.
3. Contact Fortinet support through the provided channels whenever you require assistance or need a hardware replacement.
4. For hardware replacement, follow the delivery instructions provided in your confirmation email, and if needed, wait for the on-site engineer to assist in the replacement process.
5. Once the hardware is replaced, ensure you complete any necessary configuration to fully integrate the new unit into your network.

Frequently Asked Questions

• What is the FortiCare Priority RMA service? The FortiCare Priority RMA service is an extended support option that provides rapid hardware replacement and engineering support to minimize downtime and maintain operational efficiency.
• How quickly can I expect my replacement hardware? You can choose between next-calendar-day delivery or a four-hour response for urgent needs, ensuring you receive your replacement hardware promptly.
• Is email support included in the service? Yes, the FortiCare service includes dedicated email support to help you resolve any technical issues that may arise.
• Can I get an engineer to replace the hardware on-site? Absolutely! Fortinet can send an engineer to your site to efficiently handle the hardware replacement, reducing downtime.
• What is the duration of the service? The FortiCare Priority RMA service is available for an extended period of five years, ensuring long-term reliability and support for your network hardware.