Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year is a vital service designed for organizations that require robust technical support and swift issue resolution for their Fortinet devices. This extended service ensures optimal performance and reliability of your security infrastructure, offering a suite of tailored support options that meet your organization's needs. Here’s why the Fortinet FortiCare service should be an essential part of your network security strategy:

• 24x7 Technical Support: Gain peace of mind with round-the-clock assistance from Fortinet's Global Technical Assistance Centers. Expert help is always just a call away, ensuring that you can resolve issues at any time, day or night.
• Next-Business-Day RMA Service: Minimize downtime with swift replacement parts delivery. Our next-business-day Return Merchandise Authorization (RMA) service guarantees that you receive replacement components quickly, ensuring your operational continuity.
• Flexible Support Options: Choose the service level that best meets your organization’s needs. The FortiCare service offers various options, allowing you to tailor support according to your operational requirements.
• Access to Software Updates: Stay ahead of evolving security threats with access to the latest software updates. Continuous updates help enhance device performance and maintain high security standards.
• Efficient Parts and Labor Service: Enjoy a rapid response time of just 4 hours for parts and labor service. This efficiency helps you manage any issues effectively while reducing inventory costs with dependable solutions.

Technical Details of the Product

• Service Duration: 5 Years
• Support Coverage: 24x7 Global support
• RMA Service: Next-business-day replacement
• Response Time: 4 hours for parts and labor
• Access: Software updates and support portal

How to Install

To install and activate your Fortinet FortiCare Priority RMA service, please follow these simple steps:

1. Purchase the FortiCare Priority RMA service through an authorized Fortinet partner.
2. Upon purchase confirmation, you will receive your service activation key via email.
3. Log into the Fortinet Support Portal and navigate to the "My Account" section.
4. Enter your activation key to link your device with the FortiCare service.
5. Once activated, you can access 24x7 support and manage your service options directly from the portal.

Frequently Asked Questions

• What does the FortiCare Priority RMA service include? The service encompasses 24x7 technical support, next-business-day RMA service, software updates, and access to a support portal.
• How quickly can I receive replacement parts? With the FortiCare service, you can expect to receive replacement parts as soon as the next business day after your request is made.
• Is the support available in multiple languages? Yes, Fortinet offers regional and local language support through its Centers of Expertise.
• What is the response time for support requests? For parts and labor service, the response time is 4 hours, ensuring your issues are addressed promptly.
• How do I access software updates? Software updates can be accessed through your Fortinet Support Portal, which is available to all FortiCare service customers.